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FRAMEWORK FOR A POSITIVE EHS CULTURE
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QUESTIONS & EXPECTATIONS
Why should we change the existing culture What is a Behavior Based EHS Culture Who is driving the change Engagement, Accountability, Responsibility, Ownership Vision and Direction How do we change the existing culture
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WHY?
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Vision and Mission Statement
Our Vision Statement Positronic will be a global partner and world-class provider of the best innovative solutions for demanding interconnect applications. Our Mission Statement Engage in select strategic markets for today and tomorrow Practice an inclusive and rigorous development process Engage all supply chain stakeholders toward complete solutions Increase our financial acumen Easy to do business with Engage our employees in this journey
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Safety Statistics United States
5,190 Job related deaths-2016 up 7% from 2015 Highest count since 2008 (5,214) 99.80 Per week 14.21 per day – 2016 (38 per day in 1970) 3.6 per 100,000 workers -2016 In Missouri: , , , , ,
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Safety Statistics Top 10 "serious" violations, fiscal year 2015
A “serious” violation is defined by OSHA as “one in which there is substantial probability that death or serious physical harm could result, and the employer knew or should have known of the hazard.”
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Safety Statistics Top 10 "willful" violations, fiscal year 2015
OSHA defines a “willful” violation as one “committed with an intentional disregard of or plain indifference to the requirements of the Occupational Safety and Health Act and requirements.”
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Safety Statistics Singapore 2015 Falls Slips, Trips, and Falls
Fatal Injuries: Manufacturer: Non Fatal, Major Injuries: Manufacturer: Non Fatal, Minor Injuries: Manufacturer: ,556 Falls Slips, Trips, and Falls 1.9 per 100,000 fatal 17.6 per 100,000 Major 344 per 100,000 Minor
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ENVIRONMENTAL + HEALTH + SAFETY =
COST OF NON-COMPLIANCE =
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COST OF NON COMPLIANCE (Accident, Injury, Spill, Etc.)
Visible Cost Invisible Cost Employee Pain & Suffering Lost Production Employee Training & Replacement cost Lost Efficiency & Productivity Replacement cost damage Equipment, Material, & Property Customer Relations Quality Administrative Time Gov’t Administrative Actions, Fines, & Penalties Community & Public Relations
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WHAT?
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EHS PROGRAM VS EHS CULTURE
A plan outlining how the company will address compliance issues Culture….. “The sum total of the ways things are done in a company. Culture includes values and beliefs.”
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PROGRESSION OF A EHS CULTURE
Five levels of Progression towards a EHS Culture (not a goal, but a guideline) Level Five: Continuous Improvement Level Four: Cooperating Level Three: Involving Level Two: Managing Level One: Emerging
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Progression of a EHS Culture
LEVEL ONE: Emerging EHS is actively defined in achieving compliance Accidents are seen as unavoidable, part of the job Front line staff are uninterested in safety EHS used as an “issue” to be argued Management ignores safety and leaves it up to the EHS folks LEVEL TWO: Managing EMR (Experience Modification Rate < lower premiums > higher the premiums) average for the industry (1.0 considered average) Safety is seen as a business risk-management has input Safety is based on engineering controls as main focus Accidents are seen as preventable Lagging indicators used to measure performance
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Progression of a EHS Culture
LEVEL THREE: Involving Accident Rates/EMR are low…but reached a plateau Involvement of frontline employees seen as critical Accidents causes are varied and root cause is investigated All employees accept responsibility for safety LEVEL FOUR: Cooperating Safety is seen as a moral and economic benefit Significant pro-active measures are in place A healthy lifestyle (non-work) is promoted
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Progression of a EHS Culture
LEVEL FIVE: Continuous Improvement Prevention of all injuries and illness is a core corporate value…..with top management leading the way Sustained period of “zero injury” status but no complacency A range of indicators are used to measure performance and improvement Striving to find new hazard control mechanisms All employees accept the belief that safety is a part of their job Considerable investment in promoting Environmental, Health, and Safety (on and off the job)
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WHO?
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EXECUTIVE TEAM * STARTS HERE * EVERY DAY!
Maybe used or viewed as a Steering Committee Must set a Vision: Which will create a clear direction Set clear and concise Expectations Must Own It Must Drive It Must Engage with employees - Communication Seen as role models EVERY DAY!
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GENERAL MANAGERS EVERY DAY!
Must be in total alignment with Vision, Direction, and Expectations of Executive Team Must set goals and expectations for Division Must drive it Must own it Must Engage with employees - Communication Seen as role models EVERY DAY!
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MANAGERS, SUPERVISORS, LEADS
THEY ARE THE FIRST LINE OF EHS & ACCOUNTABILITY Must be in total alignment with Vision, Direction, and Expectations of General Managers Must set goals and expectations for their departments Must Drive It Must Own it Must Be Responsible for their employees Must Engage with their employees - Communication Seen as role models EVERY DAY!
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EMPLOYEES Must be in total alignment with the Vison, Goals, and Expectations of their department, division, and company Must be accountable for their and other employees actions Must be Responsible for their and other employees actions Must Engage with other employees and management from top to bottom - Communication Must Execute –Must “DTRT” DO THE RIGHT THING EVERY DAY!
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Managers Supervisors & Leads
Executive Team General Managers Managers Supervisors & Leads Employees
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VISION & DIRECTION
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BE THE MOST ENVIRONMENTALLY PROGRESSIVE CONNECTOR COMPANY
VISION AND DIRECTION ZERO ACCIDENTS BE THE MOST ENVIRONMENTALLY PROGRESSIVE CONNECTOR COMPANY
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HOW?
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Responsible or Responsibility
having the job or duty of dealing with or taking care of something or someone able to be trusted to do what is right or to do the things that are expected or required involving important duties, decisions, etc., that you are trusted to do a duty or task that you are required or expected to do something that you should do because it is morally right, legally required, etc. the state of being the person who caused something to happen
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Ownership Having a personal stake in outcome
an attitude of accepting responsibility for something and taking control of how it develops
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ENGAGE OR ENGAGMENT occupy, attract, or involve (someone's interest or attention). participate or become involved in the act of engaging
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Accountable or Accountability
required to explain actions or decisions to someone required to be responsible for something
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ACCOUNTABILITY THERE ARE 4 STEPS Communicate expectations
Provide training and tools to build or enhance skills Measure performance at all levels of the company Provide continuous feedback
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ACCOUNTABILITY How do you hold others accountable?
Communicate the Expectations Polices and job descriptions (employees sign a EHS commitment agreement) Safe work practices, behaviors, and PPE Job safety analysis (management and employees working together) Key Performance Indicators (KPI’S) and goals.
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ACCOUNTABILITY How do you hold others accountable?
Provide training and tools to build/enhance skills EHS leadership training OSHA 10-hour or 30-hour classes or equivalent depending on location EHS teams and meetings At risk behaviors Classes and workshops Videos, messages TV’s communication, social media
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ACCOUNTABILITY How do you hold others accountable?
Measure Performance at all levels of the organization Feedback is critical; the absence of it leaves employees at risk Specific, measurable and consistent Consequences should not be surprising; part of expectations setting Must be timely Measures “results” for higher level leaders and “activities” for first line leaders and employees
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ACCOUNTABILITY How do you hold others accountable?
Provide continuous feedback Keep it positive and reinforcing Recognition and rewards go a long way Employees enjoy tangible reminders of working safely (shirts, mugs, photos, etc.) Milestone celebrations reward performance
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ACCOUNTABILITY What about “my” accountability? What does this mean?
Keep you promise and follow through with commitments Have a bias for action and strong sense of urgency Show that you care and are concerned about employees Involve employees in changes or decisions that will affect them Lead by example Be a good listener and be honest Encourage employees to communicate to you If employees are not talking to you, you do not know what they are thinking
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ACCOUNTABILITY I am dedicated to maintaining a safe work environment and will demonstrate my commitment to safety through these actions: I am responsible for my safety and the safety of others. I am committed to an incident and injury free workplace. I acknowledge that people are fallible, and even the best make mistakes. I will actively anticipate and communicate error-likely situations and failed defenses. I will not perform or permit an unsafe act — I have the responsibility and authority to stop work. I will encourage and reinforce the safe behavior of others. I will make these commitments part of my everyday life at work and at home.
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Working safely is a Condition of Employment!
ACCOUNTABILITY Safety is everyone’s responsibility. I am responsible for my own workplace safety. I will go above and beyond the minimum safety standards I will continually improve my safety behaviors. I will work with management to decrease my exposure to risk. I will set an example of safe behavior for my coworkers. Every incident can be avoided. Every job can be done safely. Working safely is a Condition of Employment!
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Ten Essential Parts of a EHS Culture
Systematic Approach to Improve EHS Performance Ten Essential Parts of a EHS Culture Demonstrate Management Involvement Staffing for EHS EHS Education: Orientation and Specialized Training Encourage Worker Involvement/Engagement Evaluation and Recognition/Reward Planning: Design In, Purchasing/Procurement, Other Accident/Incident Investigations The 3 Ps……Policies, Procedures, and Programs Global Collaboration Communication
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Management shall be ACCOUNTABLE FOR :
1. MANAGEMENT INVOLVEMENT Full support and involvement of Upper Management Establishes the corporate philosophy on EHS (EHS Culture) Communicates the shared interest to workers (Team Effort) Ensures that “EHS” is included in the company mission statement Management shall be ACCOUNTABLE FOR : Being role models (do as I do….) Safety Inspections Safety Orientations and training Accident/Incident investigations EHS issues are planned for in every aspect of the company
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1. MANAGEMENT INVOLVMENT
OLD WAY Management Commitment EHS is No. 1 Priority Our Processes doesn’t affect EHS NEW WAY Management Involvement EHS is an integral part of business Integrate EHS in all phases of business
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2. STAFFING FOR EHS Each division will have a EHS Team Consists of:
General Manager Human Resources Engineering Manufacturing EHS staff Responsible and Accountable for: Each Division will take into account Positronic Industries, Inc. corporate policies along with their particular local, regional, and national requirements Involved with all projects. Drive the vision and goals for each division Collaborate across divisions
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2. STAFFING FOR EHS Each division will have a EHS/Safety Committee which works with the EHS Team Consists of: EHS Staff Designated employees from each department Responsible and Accountable for: EHS compliance at department level Work with EHS Team Allows exchange of ideas and input at all levels Communication between key personnel Promotes a “Team” concept Requires management commitment to ensure issues are addressed
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3. EHS Education: Orientation and Specialized Training
The most important aspect of EHS communication A well-trained workforce are the “eyes and ears” of a EHS system More than just “Talks” Training is a “line item” All employees know and understand the EHS hazards All employees know and understand the EHS system All employees know and understand their responsibilities and they are accountable for their actions. Use different type of Media: Online, Tweeter, Facebook, Instagram, etc. Training specifically for: Executives, Managers, Supervisors, Leads
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3. EHS Education: Orientation and Specialized Training
OLD WAY Reminding someone to work safely is usually considered “getting into their business” OLD WAY Reminding someone to work safely is usually considered “getting into their business” That isn’t my job NEW WAY Reminding someone to work safely is appreciated and considered normal I am proud to make sure my coworkers are safe
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4. Worker Involvement EHS/Safety Committee
Responsible for their safety Responsible for their co-workers safety Accountable for their actions Identify and change “bad” behavior Reinforce good safety practices Talk about safety daily
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4. Worker Involvement Create a “feedback loop” which results in continuous improvement in the system (i.e. perception survey) Seek information from co-workers Provide a mechanism to determine how workers feel Encourage participation (incentive program i.e. wellness) Recognize hazards
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5. Evaluation and Recognition/Reward
Recordable injury according to OSHA guidelines (recordable rate) First aid visits to the nurse or doctor (incident rate) Lost time injury (severity rate) Near miss or close call injuries or accidents Workers compensation dollars spent annually Number of accident investigations Number of disciplinary warnings issued for not working safely Number of findings on an audit of an area Timeframe require to close audit findings or action findings Number of safety meetings attended Number of environmental permit violations Number of gallons of water treated Kw/hr. used Other?????? Where should our focus be when it comes to measuring EHS? Proactive/Leading or Reactive/Lagging?
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5. Evaluation and Recognition/Reward
Lagging Indicators Leading Indicators Lagging indicators occur “after the fact” Lagging indicators are reactive Example: Number of injuries, illness cases, and lost work days Measures problems and system failures Lagging indicators do not measure what has not happened (risks taken by employees but no accidents) No measure of doing preventative measures Leading indicators are implemented to prevent accidents Leading indicators are proactive Measure impact on future events, measure risk reduction activities, and demonstrate improvements to the EHS system Example: attendance at training sessions, safety inspections conducted, safety-related works orders completed, safety suggestions reported and implemented. A combination of lagging and leading indicators needed Indicators must be measurable Indicators must be flexible and open for revisions based on results or lack of
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Near Miss Property Damage
FATALITY Lost Time Recordable First-Aid Case Near Miss Property Damage BEHAVIORS Lagging Reactive (Too Late) Lagging Reactive (Too Late) Leading Proactive Leading Proactive
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5. Evaluation and Recognition/Reward
DATA REVIEW Use data to prove/disprove theories about EHS culture…. Example: Timing – most accidents occur on 3:00 p.m. Department – a particular department has more accidents/incidents Experience – less experienced are injured more frequently Injury type – cuts are most common injury USE DATA TO MAKE DECISIONS…… Give toolbox talks on Wednesdays Review glove use to prevent cuts
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5. Evaluation and Recognition/Reward
OLD WAY Incident rates are the primary measure of success Safe behavior is encouraged through slogans and posters Safe behavior is not rewarded or thought of as important NEW WAY Safety behavior, safety skills and contributing to the safety process are used to measure safety success Safe behavior is rewarded as part of the performance process
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6. Planning: Design In, Purchasing/Procurement, Other
EHS will be a part of the Design In & Process Change Process PCN/PCR/ECO/BOM MWO/BOO Close all Loop Holes EHS will be a part of the Purchasing/Procurement Process Conduct Job Hazard Analysis (JHA) Each Division will be ISO (Environmental) and ISO (Safety) certified within 5 years: PIPL (India) Completed both K/18K PISA (France) Completed both K/18K PAPL (Singapore) Already ISO 14001, evaluating ISO ISO /2019 PII (USA) Start September K/18K
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7. Accident/Incident Investigations
Accident is defined as an unplanned event that results in personal injury or property damage. Incident is defined as an unplanned even that does not result in personal injury but may result in property damage or is worthy of recording. Near-Miss is defined as an event that does not result in an injury or damage but needs to be reported. All accidents are Preventable Accidents are “Triggered” by Behavior Accident causes ae Systemic Accidents are Symptoms, not Problems Accident causes rarely exist at the scene
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INDENTIFYING THE ROOT CAUSE WILL HELP FIX THE “SYSTEM:
7. Accident/Incident Investigations OLD WAY Unsafe acts and unsafe conditions are the two primary categories of incident investigation Individuals are afraid to report incidents for fear of blame and hassle Just don’t want to do it NEW WAY Root causes are determined and analyzed for opportunities to improve the system Incident investigations focus on root cause. Hassle is minimized The value of investigations is recognized and rewarded by management. INDENTIFYING THE ROOT CAUSE WILL HELP FIX THE “SYSTEM:
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8. The 3 P…..Polices, Procedures, and Programs
Provides a “roadmap” to a successful program Communicates the rights and responsibilities of employer and employee Prioritize Efforts Review injury and Illness Logs for trends Top 10 Most Frequently Cited OSHA Standards Industry facts (cuts, sprains and strains, eye , falls, etc.) OSHA special emphasis programs (ergonomics, electrical, falls, etc.) Top 10 Most Frequently Cited EPA or MODNR regulations Environmental non-compliance Frequency vs. Severity Each Division will create, update, and implement new and current EHS Polices, Procedures, and Programs Each Division will take into account Positronic’s corporate polices along with their particular local, regional, and national compliance requirements.
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9. Global Collaboration Create an environment for Global Collaboration
This must first start with General Managers Trickle down to Supervisors and leads Finally to each employee What may work at one division may work at another Collaborate on goals with all divisions
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10. Communication EHS has to be a topic in meetings, preferably the first topic: Town Hall Global Meetings GM Meetings Each Division's Weekly Staff Meetings Each Division's Daily Staff Meetings Every Department’s Weekly Meetings Every Department’s Daily Meetings In the Know Meetings EHS has to be discussed daily Training Other SharePoint - Website – – Feedback
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Barriers & Obstacles It won’t happen to me We’ve tried that before
Accidents just happen It won’t work I have real and more important work to do They won’t let us I’m too busy to do it Production is more important You don’t understand It’s not in my budget, we don’t have the money I’ve done it this way for YEARS and nothing’s gone wrong Lack of ownership Just don’t do it any more, it slips away I don’t want to do it WHY? That is “Stupid”
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Barriers & Obstacles Desired End State (i.e. Positive EHS Culture)
Restraining Forces Lack of financial resources Employee’s attitudes towards EHS Superficial accident Investigations Department excessive emphasis on productivity rather than safety Under reporting of near misses and accidents Managers, Supervisors, and Leads attitudes towards EHS Lack of Manpower Higher and higher productivity targets EHS Teams Safety Audits Upper Management Commitment Risk Assessments Regulatory Requirements Safety Committee In-house publicity campaigns Customer Requirements Cost Savings Driving Forces
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* COMMUNICATION and ENGAGEMENT ARE KEY FOR SUCCESS *
FINAL THOUGHTS EHS is a core value that must be shared by all Supervisors and employees are key to success of EHS Commitment must be all the way through the company Measuring safety proactively will drive improvements Accountability is key to managing EHS performance Recognition of safe behaviors and corrections of unsafe behaviors through performance management process is critical Leaders must “walk the talk” through say/do ratio Make sure EVERY EMPLOYEE knows that EHS is as important as production Convey to supervisors and leads that you have their backs on disciplining unsafe behavior This is a journey and it never ends, There is always room to improve! * COMMUNICATION and ENGAGEMENT ARE KEY FOR SUCCESS *
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