1. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com

2. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com What is ITIL v3 Foundation?

3. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com ITIL Foundation Exam Format

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5. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com 100% Money Back Guarantee 100% Passing Assurance Free 3 Months Dumps Updates 24/7 Experts Hours Availability

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10. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Which one of the following is the BEST definition of reliability? A. The availability of a service or component B. The level of risk that affects a service or process C. How long a service or configuration item (CI) can perform its function without failing D. How quickly a service or component can be restored to normal working order Answer: C

11. This presentation uses a free template provided by FPPT.com www.free-power-point-templates.com Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'? A. Service transition planning and support B. Design coordination C. Service level management D. Change management Answer: B

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