1. MGMT 570 Education for Service- -snaptutorial.com

2. MGMT 570 Course Project (Managing Conflict in the Workplace) For more classes visit www.snaptutorial.com The purpose of this preparation guide is to provide you with some direction concerning the content, process, and structure of your final class project. In the sections below is some helpful information that will prove valuable with respect to facilitating your completion of a Course Project reflective of the high standards of quality work and personal learning that should be the aim of each participant in the course.

3. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Entire Course For more classes visit www.snaptutorial.com MGMT 570 Week 1 DQ 1 Conflict Examples in the Workplace MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation MGMT 570 Week 2 Homework LSI Conflict Paper

4. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 1 DQ 1 Conflict Examples in the Workplace For more classes visit www.snaptutorial.com Let's share with each other some examples of conflict situations that you have witnessed in the workplace. Please use positions and titles rather than names of specific individuals. What kind of conflicts are these examples, and how did the conflicts develop? What were the results?

5. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation For more classes visit www.snaptutorial.com After reading the case on Page 13 (Confrontation vs. Cooperation), respond to the following question:

6. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 1-7 All DQs For more classes visit www.snaptutorial.com MGMT 570 Week 1 DQ 1 Conflict Examples in the Workplace MGMT 570 Week 1 DQ 2 Confrontation Versus Cooperation MGMT 520 Week 2 DQ 1 Power, Rights, and Interests MGMT 570 Week 2 DQ 1 Choosing Your Approach to Resolving Conflict

7. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 2 DQ 1 Power, Rights, and Interests For more classes visit www.snaptutorial.com In our discussion for this week, we are going to discuss the power, rights, and interests case that appears in Chapter 3 (p. 44). Let's start our discussion by looking at the first question, "What are the natural tendencies that Joe and Tina exhibited in handling their conflict?” Please also remember to respond to your classmates’ posts to stimulate further discussion.

8. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 2 DQ 2 Choosing Your Approach to Resolving Conflict For more classes visit www.snaptutorial.com To prepare for this discussion, read the case in Chapter 4 (pp. 62–63) and respond to the question. Why can reasonable people draw different conclusions regarding the best approach to responding to various conflicts? Please support your response with your own experience and evidence from our readings.

9. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 2 Homework LSI Conflict Paper For more classes visit www.snaptutorial.com Homework LSI Online Link Begin working on your LSI Conflict Styles Inventory. Use the link below to access the Life Styles Inventory (LSI) exercise. Review the LSI Conflict Paper Guidelines instructions in Doc Sharing to structure your written report. Also, review the LSI slides in Doc Sharing to assist in understanding and interpreting the circumplex.

10. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 3 Course Project For more classes visit www.snaptutorial.com The purpose of this preparation guide is to provide you with some direction concerning the content, process, and structure of your final class project. In the sections below is some helpful information that will prove valuable with respect to facilitating your completion of a Course Project reflective of the high standards of quality work and personal learning that should be the aim of each participant in the course.

11. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 3 DQ 1 Listening at Different Levels For more classes visit www.snaptutorial.com This week’s discussion is based on our continued saga with Joe, who is challenged to provide the appropriate response to the various scenarios (Chapter 6, p. 106). Based on this case, what messages are the individuals giving through their words and actions?

12. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 3 DQ 2 The Right Response For more classes visit www.snaptutorial.com In Chapter 7, page 118, we see that Joe has a heated argument with Tina and must engage in the appropriate communication responses. What is the appropriate response (or responses) on the communication continua that Joe should engage?

13. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 4 DQ 1 Assessing Conflict Capability For more classes visit www.snaptutorial.com Read the Role Profile Case on More Power Inc. on pages 347–354 of the text. Rate each role’s conflict capability and respond to questions. Using the conflict capability questionnaire (Exhibit 8-1 on page 124), first assess how Joe might rate himself and one of the other employees, which could be his boss, peer, or one of his direct reports. The profile for each employee is found on pages 347–354

14. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 4 DQ 2 Supportive Confrontation For more classes visit www.snaptutorial.com Joe must confront Kim Khan and address concerns involving their relationship. Based on the More Power Inc. Role Profile Case, read and analyze the situation and address what the problems are and who owns them based on the window on behavior.

15. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 5 DQ 1 Encouraging Collaboration For more classes visit www.snaptutorial.com Joe must assign a project requiring Fred and Sally to collaborate. He anticipates resistance and must encourage each to collaborate with the other. Read the case on page 175 of the text, and respond to the following question. How successful was Joe in applying the building blocks of collaboration?

16. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 5 DQ 2 Overcoming Barriers For more classes visit www.snaptutorial.com MGMT 570 Week 5 DQ 2 Overcoming Barriers

17. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 5 Homework Collabarative case analysis (includes both scenario) For more classes visit www.snaptutorial.com Collaborative Case Analysis Students will work in teams to prepare a collaborative case analysis on the Negotiations for Life case (text page 202). Each team will be assigned either Scenario 1 or Scenario 2 by the professor. Teams will discuss their assessments in their team Discussion areas and prepare an analysis and recommendation in a collaborative report in the form of a paper. See MGMT570: Guidelines for Case Analysis located in Doc Sharing.

18. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 6 DQ 1 Mediating a Dispute For more classes visit www.snaptutorial.com Joe must mediate a dispute between Sally and Fred to encourage them to work together on a project. Read the case on page 250 and respond to the following question. How successful was Joe in facilitating a process for mediating the dispute without imposing his own outcome on the parties?

19. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 6 DQ 2 Confronting an Employee For more classes visit www.snaptutorial.com Joe must address concerns raised by Tamiko regarding the way she has been treated by Fred Staid and men on the delivery team. Read the case on page 300 and respond to the following question. What specific steps should Joe take to investigate Tamiko’s concern? Include in your response the facts, data, and other information that must be collected, questions to ask, and strategies to take to ensure a thorough, fair process.

20. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 7 Course Project Final (Managing Conflict in the Workplace) For more classes visit www.snaptutorial.com This week, your Course Project is due. Optional: Post a copy of the Executive Summary from your Course Project in Doc Sharing. See the Course Project content item under the Course Home section of this course for more information.

21. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 7 DQ 1 Dealing With an Opportunistic Employee For more classes visit www.snaptutorial.com Overview: Joe must manage an opportunistic employee, Anton. Based on what you have learned in this chapter, what advice would you give Joe regarding how to respond? Specifically, what steps would you take to arrange a meeting with Anton;

22. MGMT 570 Education for Service--snaptutorial.com MGMT 570 Week 7 You Decide For more classes visit www.snaptutorial.com After reviewing the You Decide video, how would you address Edmund’s face-saving concerns?

23. MGMT 570 Education for Service-- snaptutorial.com