1. Modernisation of social services
Jan Spooren
MISSOC Team Leader

2. Increasing and diversifying demand Sophisticated and complex services
The context (1)
Modernisation
Social economic
challenges
Ageing
Gender equality
Social integration
Labour market flexibility
Increasing and diversifying demand
Adapt
to changing needs
Understand needs
Flexible responses
New target groups
New services
Sophisticated and complex services 2

3. The context (2) Significance Modernization Application EC Law
THE EC BIENNIAL REPORT ON SSGI – 2010
Significance
Employment
Contribute to social cohesion and creating equal opportunities for all
Part of ‘Social Agenda’ and ‘Social Europe’
Justify allocation of finances to HSS
Defend policy impact of stakeholders
Modernization
Response to new challenges and needs
Combine universality, sustainability and quality
Adapt to new paradigms (social model / market-based regulation)
Need to change sector
Pathways to modernization
Application EC Law
Procurement
State aid
Internal market
HSS is ‘economic’ activity
State regulator/guarantor and financer
(but less provider)

4. Characteristics of social services
Based on solidarity
Characteristics of
social services
Comprehensive &
personalised
Asymmetric relationship
providers-beneficiaries
Not-for-profit
Rooted in (local) cultural
traditions
Involvement of
voluntary workers 4

5. FINANCIAL RESOURCES The social services paradox UNIVERSALITY QUALITY
SUSTAINABILITY

6. FINANCIAL RESOURCES Increasing Social Expenditure UNIVERSALITY QUALITY
SUSTAINABILITY

7. FINANCIAL RESOURCES Re-thinking Core Elements UNIVERSALITY QUALITY
SUSTAINABILITY

8. MODERNISATION Reconciling basic concepts of social services
“Doing more and better with the same resources”
“Increase efficiency and quality via innovation”
UNIVERSALITY
QUALITY
SUSTAINABILITY

9. Elements of modernisation
Paradigm shift in health and social services
From public programming regulation to market-based regulation
Positive & proactive approach
High level expertise
Modernisation
Mainstreaming/partnership
Inclusion / maximise potential
Empowerment
Decentralization
Demonstrate added value
Quality assurance
Competition: tendering
Market analysis and orientation
Paradigm shift in disability field
From medical model to social model

10. Overarching Quality Principles
European Quality Framework for SSGIs
Available
Accessible
Affordable
Result orientation
Person centred
Comprehensiveness
Continuity
Overarching Quality Principles
Inter-relational Quality Principles
User
Rights
Participation & Empowerment
Stakeholder
Good Governance
Partnership
Service Provider
Staff
Human Resource Management
Infrastructure
Working conditions

11. Observations on SPC paper
Defining quality should be complemented by measuring and improving quality
A European Quality System should be flexible to fit different socio-economic and cultural contexts and national and local level
Pre-conditions have a direct and essential impact on quality, but should be measured separately
A quality system for social services can help public authorities to prioritise investments in social services and increase effectiveness