1. Good morning everyone!
We know you’ve invested considerable time and resources to obtain your contracts and to establish a relationship with GSA, so I will be discussing various topics to help you to remain in compliance with your Schedule contract.
Keeping Your GSA Schedule Contract Compliant Laura E. Smith Industrial Operations Analyst Office of Supplier Management February 24, Schedules 56,66, & 73

2. Contents GSA Personnel Contract Compliance Contract Assessments
Sales Reporting and Industrial Funding Fee Remittance
Basis of Award
Pricing
Prompt Payment Discounts
Scope of Contract Compliance
Trade Agreements Act (TAA)
Other Administrative & Compliance Concerns
Contract Assessments
Today we’ll talk about:
The roles of the GSA personnel assigned to your contract
A variety of the compliance topics that you see listed here
And
We’ll also discuss Contract Assessments. Contract assessments were previously known by many of you as Contractor Assistance Visits or CAVs. They’re essentially the same, we’ve just created a new name and a bit of scheduling differences.

3. GSA Personnel Procurement Contracting Officer (PCO)
By now, you hopefully are familiar with your Procurement Contracting Officer, usually referred to as a PCO, who awarded your Schedule contract and is responsible for executing your modification requests. Contact information for your PCO can be found under your contract listing in the GSA eLibrary.
The Administrative Contracting Officer, or the ACO, is delegated certain functions by the PCO. ACOs are currently handling subcontracting plan monitoring and administering mass modifications. The ACO assigned to your contract can be found using the ACO locator on the Vendor Support Center website.
Locating information for both of these will be covered in detail by Krista Roberts, who will be discussing the Vendor Support Center shortly.
GSA Personnel
Procurement Contracting Officer (PCO)
Awards your contract
Approves bilateral modifications
PCO contact information can be found on GSA eLibrary:
Ultimate authority over your GSA Schedule contract
Administrative Contracting Officer (ACO)
Delegated functions by the PCO
ACO contact information can be found at

4. GSA Personnel (Cont.) Industrial Operations Analyst (IOA)
In addition to the ACO and PCO, each GSA Schedule contract is assigned an Industrial Operations Analyst (IOA), who will personally conduct the compliance Assessments for your contract. IOAs are able to educate you about your GSA Schedule contract terms & conditions, provide general business development resources, and explain GSA Schedule compliance requirements.
The IOAs also perform other non-contracting functions, such as monitoring your quarterly sales reporting, Industrial Funding Fee (IFF) payments, and processing sales adjustment requests. Your assigned IOA contact information can also be found through the IOA locator on Vendor Support Center website, in the same location as the ACO locator. at
Industrial Operations Analyst (IOA)
Conducts contractor assessments
Monitors sales reporting, sales adjustments, and Industrial Funding Fee remittance
Provides general guidance and business development support
IOA contact information can be found at

5. Changes to the ACO and IOA Roles
Responsible for updates to contract 72a and Administrative Representatives
Responsible for administering mass mods, monitoring subcontracting plan reports, and contract closeouts
Previously responsible for monitoring sales reports, IFF payments and processing sales adjustment
Previously responsible for updates to Contractor Records Location
Responsible for conducting Contract Assessments (formerly known as CAVs)
Now responsible for monitoring sales reports, IFF payments, and processing sales adjustments
Now responsible for updates to Contractor Records Locations (SIOA)
This slide details many of the responsibilities of the ACOs and IOAs, such as mass modification for ACOs and monitoring sales reports and conducting contract assessments for IOAs.

6. Modification Types GSA Initiated Contractor Initiated Pricelist
Company Information
Legal
GSA Initiated
Mass Mods
I mentioned that both types of contracting officers are responsible for processing contract modifications. I’m not going to go too far into the weeds here, but I wanted to briefly mention the general differences between those handled by the ACO and PCO.
The two general modification categories are those initiated by you, the contractor, or those initiated by GSA. Contractor initiated modifications are those where you need to make any changes to your contract, such as updating your price list or changing the contract Authorized Negotiators. Those modification are processed by your PCO.
GSA initiated modifications include the mass mods I mentioned earlier, for which the ACO is responsible.

7. Mass Modifications
Those Mass modifications occur when a uniform change occurs Schedule-wide, such as when a refresh to the solicitation terms and conditions is issued.
When GSA issues a Mass Mod, your company’s Contract Administrator on file with GSA is notified by . The will contain a unique PIN that allows you to access and accept the modification, and a direct link to the section of the Vendor Support Center website where the Mass Mod can be found. If you have a mass mod that needs to be addressed, and you need that and PIN to be reset, please your ACO. Again, their contact information can be found on the Vendor Support Center website. (at
It’s important that you stay up to date with the necessary mass mods to stay in compliance, as your PCO may reject any modifications you request if you have mass mods pending.
GSA Initiated Modification to all Schedule Contractors
ed to Contract Administrator by the ACO
Completed at GSA’s Mass Modification Website

8. Sales Reporting and Industrial Funding Fee (IFF) Remittance
Most of you, at this point, are likely familiar with the quarterly sales reporting, unless you’ve just been awarded your contract. As mentioned, the sales reports and IFF payments are monitored by the IOA.
Your GSA Schedule sales reports are due by the 30th day after the end of each quarter. And please remember that sales reports must be submitted even if you’ve had no Schedule sales during that quarter and are submitting a zero dollar report.
After you’ve submitted your sales report through the 72a website, the IFF payment is automatically calculated for you. Since the IFF payment is due within 30 days following the end of the quarter, just like your sales report, it’s a good idea, and it’s more efficient, to do both at the same time.
And we strongly encourage using the online IFF payment options, as paper checks only increase the possibility of application errors. Not to mention taking up your time and mine when we have to work together to investigate a lost or misapplied payment.
Any Open market items and travel costs that may be part of a delivery or task order placed under your Schedule contract should not be reported as GSA sales, as they are not included in your GSA Schedule contract. Also, don’t report any Other Direct Costs, or ODCs, that are not on your approved GSA pricelist, as they would be also considered open market.
I would like to briefly mention that some GSA BPAs, such as Federal Strategic Sourcing Initiatives, have additional tracking and reporting requirements. Those may depend on what type of BPA you have, so if you aren’t aware or sure if your BPA has those requirements, you can follow up with me or with your Contracting Officer.
Monitored by the IOA (previous ACO responsibility)
Sales reports must be submitted and IFF remitted within 30 days after the end of the quarter, by:
January 30th, April 30th, July 30th, and October 30th
$0 must be reported if you have no sales for the quarter
Do not report open market items and travel costs
Some GSA BPAs have additional sales reporting requirements

9. If any of you have already participated in a compliance assessment, then you’re likely aware that a large portion of the process is spent with the IOA reviewing and verifying your sales tracking system.
This is because proper recognition and reporting of all of your Schedule sales is critical to your contract performance; planning and implementation of a good sales tracking system will make that task much easier.
GSA doesn’t specify how your should operate your sales tracking system; however, you should have a system in place that ensures that there are no missed or unidentified Schedule transactions, no inaccurately valued or dated transactions, and that the information can be quickly retrieved by your staff if requested by your Industrial Operations Analyst (IOA) or Administrative Contracting Officer (ACO). The only specification for this system, whether it be manual, automated, or a combination of the two, is that it “identifies, tracks, and reports your GSA sales accurately and completely.” That means from start to finish, from quotation or receipt of order to the report of sales.
The Schedule contract states that you shall maintain a consistent accounting method of sales reporting, based on the your established commercial accounting practice. Meaning that, depending on your business practice, sales may be reported by:
Order
Shipment or delivery
Invoice
Payment
Just be consistent in your reporting method, don’t switch from one quarter to another.
Sales Tracking System
Identifies, tracks, and reports GSA sales accurately and completely
Reports all transactions within the proper period
Retrieves data easily
Differentiates Schedule sales from other Federal and commercial sales
Report sales by:
Order date
Shipment date
Invoice date
Payment date

10. Indicators of a Schedule Sale
Once you know who’s eligible to purchase products and services using your Schedule contract, you need to be aware of what constitutes a Schedule sale. Being able to accurately identify Schedule orders is the keystone to becoming a successful GSA contractor. Sales tracking, quarterly reporting, pricing, and procurement Terms and Conditions are just a few of the areas that are directly dependent on whether an order is being placed against your GSA contract or being procured by some other means. Ultimately it is your responsibility to know when your Schedule contract is being utilized.
Generally, if an order is placed by an eligible user, it fits within GSA contract parameters, and is not identified by the customer agency as “other than” a Schedule sale (or through some other procurement vehicle), it’s generally considered to be a GSA Schedule sale, for all intents and purposes. The clearest sign that an order is a Schedule sale is when your GSA contract number is referenced on the purchase order or task order. Other not so clear examples may include:
When there is no contract number referenced on the order, but the items purchased are on your GSA contract - the pricing is at or below your GSA price - the terms are the same as those on your Schedule contract - and there is no other indication of any other procurement vehicle being used.
Maybe the customer made contact with you through GSA Advantage! or e-Buy - or maybe it was a telephone order for GSA contract items paid for with a government purchase card. These are situations that would be considered a GSA sale.
If you have any questions regarding whether an order or potential order is a Schedule sale, please feel free to contact the Customer Ordering Activity to ask or contact the GSA personnel assigned to your contract for clarification.
Indicators of a Schedule Sale
The GSA contract number is stated on order
If no contract vehicle is stated and any of the following:
Same terms and conditions as your GSA contract
Through GSA Advantage!® or eBuy
Paid with the government purchase card for items on your contract
The pricing at or below contract price

11. Basis of Award – You will likely, or should, hear this phrase as a topic of discussion during a Contract Assessment by your IOA.
The Basis of Award (BOA) relationship results from the final negotiations for the award of your contract. Generally, you will have identified a customer or a class of customers, usually referred to as the Most Favored Customer (MFC), and GSA will negotiate discount(s) from the MFC pricing, although sometimes the BOA customer may not be same as the MFC, depending on your specific business and situation. Going forward from award, this pricing discount relationship must be maintained unless the PCO agrees to establish a new BOA. This BOA pricing discount relationship is usually explained on the Standard Form 1449 (SF 1449) in the first few pages of your signed GSA contract, in the Final Proposal Revision, or on later contract modifications.
When adverse changes to your BOA occur – for example, the BOA customer receives a more favorable discount than the Federal Government – those are referred to as “price reductions.” The Basis Of Award is enforced by the Price Reductions Clause in your contract (GSAM ), which states that violations to the BOA pricing relationship must be reported to the PCO within 15 calendar days. However, the BOA will vary from contract to contract, so please refer to your individual contract to identify the requirements specific to your contract. You should be aware that, unless stated otherwise in your contract, the BOA discount relationship is not just that “GSA always gets the best price.” The BOA discount relationship is almost always more specific in terms of both the Most Favored Customer and in discount percentages.
Please also refer to the Price Reductions Clause in your contract to identify general exceptions, such as sales to other Federal agencies, for example and You should discuss specific Basis of Award questions or circumstances with your GSA PCO.
Basis of Award
Discount relationship upon which your GSA pricing is predicated
Usually found on the Standard Form 1449, Final Proposal Revision, or subsequent modifications (Standard Form 30)
Must be maintained to comply with Price Reductions Clause (GSAM )
Adverse changes are referred to as “price reductions”
Price reductions should be reported to the PCO within 15 calendar days

12. Pricing Must charge at or below your GSA Schedule price
Price increases (Economic Price Adjustments) must be approved by your PCO
Automatic escalations
One-time increases
Refer to clauses (based on a commercial price list) and I-FSS-969 (pricing based on other than a commercial price list)
Contractors may be required to repay overcharges on Schedule orders
Your responsibility as a GSA Schedule contractor is to provide your approved pricing to all ordering activities.
Your contract prices are ceiling prices for Schedule orders, meaning you cannot arbitrarily increase your GSA prices, even if you receive consent from the ordering agency, although you can offer a lower price to Schedule customers. Price increases must be approved by your PCO through the Economic Price Adjustment (EPA) mechanism in your contract (see clauses and I-FSS-969).
If you are determined to have overcharged customers on GSA Schedule orders, you may be required to repay those overcharges. These overcharges may be voluntarily identified by you as the contractor, identified by the customer, or they may be identified as a result of an IOA Contract Assessment.

13. Prompt Payment Discounts
Awarded prompt payment discount terms must be displayed on all GSA Contract invoices and applied correctly to GSA orders
Do not apply to government purchase card payments
Terms should be included in all GSA quotes and invoices
Prompt Payment Discounts not applied correctly may constitute overcharges
Some GSA contracts are negotiated to include prompt payment discount terms. If prompt payment discount terms are awarded in the contract, you are required to display the prompt payment information on all Schedule invoices. Any prompt payment discounts awarded under the Schedule contract are binding for all orders placed under the contract and other concessions can not be substituted for these payment discounts. For example, you can’t waive a prompt payment discount in exchange for a more favorable warranty.
These payment discounts do not apply to credit card payments, and, you should note that not applying these discounts correctly may also constitute an overcharge to the Government.

14. Scope of Contract Compliance
When operating under a Schedule contract, it is incumbent upon you, as the contractor, to abide by the scope of your contract.
Basically, you’re only allowed to sell products and services included on your GSA Contract pricelist, and those must fall within the SIN descriptions and the Scope of Work outlined in your Schedule contract.
You must not purposely or inadvertently represent non-contract items as being Schedule contract items. This involves clearly identifying those open market items to the customer on the quote and invoice. Customer agencies must procure non-contract items using open market procedures. For that reason, you are doing a disservice to your Federal customers when you violate the scope of your GSA contract because critical procurement requirements aren’t being satisfied.
There are a number of alternatives that are available to you so that you can remain competitive, while still complying with the scope of your contract, such as obtaining additional Schedule contracts, participating in Contractor Teaming Arrangements with other GSA contractors, or requesting a modification to add products or services to your existing schedule contract.
Contract items must be within the scope of the Schedule and approved Special Item Numbers (SINs)
Only items awarded on your GSA Schedule pricelist can be sold per your contract
“Open Market” (non-contract) items must be clearly identified
Expand the scope of your offerings through:
Modifications
Additional GSA Schedule contracts
Contractor Teaming Arrangements (CTAs)

15. Trade Agreements Act (TAA)
The Trade Agreements Act is applicable to all Schedule contracts and the TAA clause is contained in your contract. If you offer products, you were required to complete the Trade Agreements Certificate. By virtue of having the clause in your contract and completing the Trade Agreements certificate, you have agreed to provide the government with only U.S-made or designated country end products. Designated countries are those listed in the TAA clause. I should point out that this list of countries is not static—countries can change depending upon newly instituted trade agreements or abolishment of others.
You should routinely review your items on your contract pricelist and in your GSA Advantage! file to verify that all of your items are TAA compliant. Additionally, make sure that the country of origin listed in GSA Advantage! is an accurate representation of where the item is manufactured, not necessarily where your company is headquartered. You should notify your PCO if you identify any noncompliant items so that they can be removed from your price list immediately.
Must ensure offerings are manufactured in a TAA compliant country
Applicable to all Schedule contracts (including services)
TAA compliant countries can be found under FAR
Review your pricelist and GSA Advantage!® file for accuracy and possible noncompliant items
Notify your PCO if noncompliance is uncovered

16. Other Compliance Concerns
A few other conditions that a contractor must meet, include, but of course are not limited to, the five areas listed here.
The IOA will review the qualifications of employees providing professional services against contract labor categories.  The labor category descriptions will usually include the minimum qualifications required of the person serving in that capacity.  These minimum qualifications are established by each contractor – they aren’t set by some standard criteria. For example, if your Senior Engineer category description requires 10 years of experience and a PhD, you can’t staff someone with only 5 years of experience and a Masters degree. Your IOA will be verifying these qualifications during an assessment. I should mention that the verification of qualifications does not apply to Service Contract Act positions – only to professional service labor categories.
GSA Advantage!® allows you to display icons to indicate environmental attributes for your products, but you must meet the criteria for each attribute. If you have products that are Energy Star or EPEAT certified, that attribute is identified by the Manufacturer’s Product Code. If you don’t utilize that code, then the product won’t be identified in the system with the correct icon.
Subcontracting Plans: Large businesses, as determined by the parameters set forth in your Schedule contract, are required by law to establish goals for awarding subcontracts to qualified small businesses. As a large business, you have the responsibility to submit subcontracting reports to GSA. This is done electronically on the Electronic Subcontracting Reporting System, called eSRS. Please see the eSRS website for more information ( such as details on due dates and the types of reports required. And, of course, subcontracting goals are not a requirement for small businesses.
Contract Delivery: You must meet the delivery deadlines as set forth in your contract. The IOA will be verifying that you have timely delivery on your Schedule contract orders. I would also like to mention here to please pay attention to the delivery due by dates on purchase orders from your customer. If your GSA contract terms are 30 days, and your customer indicates delivery due 10 days after the order date, you are held to the date on that order. I can’t tell you how many late GSA orders I’ve found because someone processing the order didn’t pay attention to the delivery date on the PO.
And last on the list here - Your GSA Advantage!® catalog must be updated as your pricelist changes. To ensure accuracy, it is GSA’s policy to remove any pricelist that has not had any updates, or a certification of accuracy (aka verification), at least once every two years. If your pricelist is removed, you will no longer be eligible to participate in e-Buy until it is uploaded again. Also, if you have authorized dealers approved on your contract (companies which are allowed to sell directly from your contract), they must be listed in your GSA Advantage pricelist.
Other Compliance Concerns
Labor qualifications
Environmental icons
Subcontracting plans
Delivery
GSA Advantage Pricelist

17. Contractor Assessments
A Contract Assessment is one of the primary ways GSA will determine the level of compliance with your Schedule contract. During these assessments, an IOA will evaluate your sales tracking system and administrative process, as well as review your GSA contract records, to identify potential problems and pitfalls. The assessment is not an audit; if problems are found, the IOA will make recommendations to help you fix the issue and will help identify any deficiencies in compliance. If you have questions or concerns, your IOA can help to address them.
Remember that Assessments are performed for all GSA Schedules, meaning you may be visited more frequently if you hold multiple Schedule contracts, although the IOA will attempt to combine Assessments for multiple contracts, when that’s possible.
Objectives
Assess the level of compliance with GSA Schedule terms & conditions
Address questions or concerns
Evaluate processes and procedures
Performed for most GSA Schedules

18. Assessment Frequency
In the past, reviews were performed twice during each 5-year contract period, called midterm visits and end-of-term visits. Assessment are now an annual occurrence for contracts with a higher level of utilization.
For example a contractor was awarded a Schedule contract on July 1, That contract will become eligible for an annual assessment on June 30, As long as the reported GSA contract sales are in excess of the pre-determined threshold every July through June, the contractor will receive an annual assessment. These annual Assessments are somewhat abbreviated versions of the end-of-term assessments and will only cover the sales tracking system, pricing, and prompt payment discounts verification. Although, if we see other compliance issues while reviewing documents, we will take note of and discuss those, as well.
End-of-term Assessments will occur in the fourth contract year for all contracts meeting the minimum sales requirement, and will cover the annual topics plus others, such as TAA, Scope, labor category qualifications, delivery, and basis of award. Your IOA will cover the specific areas that you need to prepare in order to demonstrate compliance during the telephone conversations and s leading up to the Assessment.
Annually for contractors that meet established MAS reported sales thresholds
Focus on sales tracking, pricing, and prompt payment discounts
End-of-term for contractors in the 4th contract year meeting established MAS reported sales thresholds
Covers all compliance topics in this presentation

19. Assessment Preparation
IOAs coordinate their visits with you to ensure the maximum benefits are realized for both the contractor and GSA. Initially, an IOA will contact you by phone or an to propose the type of visit and a target date. After a date is scheduled, the IOA will send a confirmation that will include information to help you prepare for the assessment.
Please familiarize yourself with the assessment requirements in advance so you are not scrambling to gather information on the day of the assessment. IOAs might ask you to provide certain information prior to their visit to ensure efficiency and effectiveness, including the sales data request that many of you are likely familiar with. Everyone benefits from being well prepared for these assessments, so please don’t hesitate to contact the IOA if you have questions or concerns about the visit. We would much rather answer your questions and have a successful assessment for everyone involved.
Initial phone call or from IOA, followed by pre-visit confirmation
Familiarize yourself with the requirements addressed in pre-visit s
Contact IOA with any questions

20. Virtual Assessments Mutually agreed upon by IOA and contractor
Given the impact of on-going federal budget constraints combined with the advancements in technology, GSA has begun the process of conducting Assessments virtually. Virtual Assessments are meetings conducted over the Internet and/or s and conference calls, rather than in-person visits, and they use electronic document review.
Conducting the Assessment virtually does provide significant savings in travel and expenses for GSA, saves in costs to taxpayers, and lessens the negative impact on the environment. These types of virtual assessments are conducted whenever possible and practicable. I myself use the virtual method for the majority of my assessments, since the majority of my current contracts are located in the Northeast, and I’m located here in Texas. It’s obviously a much better use of our tax dollars to conduct those virtually, if at all possible. If your IOA suggests a virtual assessment, please be completely honest with yourself and with the IOA when it comes to your virtual and electronic capability. If you don’t feel comfortable with virtual – that’s OK, just say so. We’ll be happy to do an on-site visit, just like normal.
Mutually agreed upon by IOA and contractor
Conducted over the Internet, web conferencing, , and/or telephone
Includes electronic document review
Topics and documents required are the same as in-person meetings
Benefits include potential cost savings to Government and contractor

21. Contract Assessment Intent Notice
Contract Assessments are commonly referred to by some as audits, but GSA audits are actually performed by its Inspector General. If you’ve ever been through an IG Audit, you know full well the difference. The purpose of the Contract Assessment Intent Notice, which you will receive from the IOA prior to beginning the process, is to eliminate any confusion that exists between the Assessment and IG Audits. The notice explains how the visit is conducted and that the Assessment is not an audit. After you read and sign the document, it should be scanned and ed to the IOA or a hard copy presented at the in-person visit.
Provided by your IOA prior to the Assessment
Purpose is to eliminate any confusion between Assessments and IG Audits
Should be reviewed, signed, and given back to your IOA

22. Recommended Documentation
During a contract assessment, you should be able to readily access your GSA contract documents, including:
The contract award documents, which usually include the signed Standard Form 1449 and any continuing pages which detail specific terms and conditions, and any other documents, such as the Final Proposal Revision, which may be incorporated into the contract by reference.
Approved contract modifications making any changes to your contract. However, you do not need to print Mass Modifications for the visit, such as those Schedule Refreshes, but you should have access in case they’re needed.
- Your current approved pricelist and all previously approved versions. Having each version of your pricelist available is critical for demonstrating compliance with your GSA contract so that the IOA may reference the accurate item price when reviewing Schedule orders and avoid any pricing confusion.
GSA contract, including:
Standard Form 1449 (SF 1449)
Incorporated documents (e.g. Final Proposal Revision (FPR) letter, Commercial Sales Practices)
Approved modifications (Standard Form 30)
Current approved pricelist and all previously approved versions

23. Recommended Documentation (Cont.)
Sales data supporting your reported 72A sales for the quarters being reviewed
IOAs have access to the reported sales figures but not the supporting records
Examples of supporting records for reported sales:
Accounting reports
Spreadsheets
Ledgers
Invoices
IOAs have access to your reported GSA contract sales through the 72A website, but not the supporting records for those reports. It’s important that you have the sales data that supports the figures you’ve reported. For example, if you use an Excel spreadsheet to track your quarterly sales, please have that record available for the visit. Other commonly used records may include accounting or invoice reports, or sales ledgers.
Please be aware that any sales information requested by the IOA prior to or during an Assessment will include a request for both GSA and non GSA sales information. Reviewing both types of information will allow the IOA to thoroughly verify your sales tracking system, including accurate order identification and that your system is accurately capturing all contract sales.

24. Recommended Documentation (Cont.)
Purchase/Task Orders
Customers do not provide GSA copies of orders they place against GSA Schedule contracts
As applicable:
Statement of Work (SOW)
Quotations
Invoices
Shipping information for GSA orders
At GSA, we do not receive copies of purchase orders or task orders from Schedule customers, so it’s important that you have these records available for the assessment. Frequently, your customers may not include important details on the orders, such as specific prices or open market designations, so it’s important that you keep copies of documents such as your quotations, price breakdowns, and invoices. Also, any Statements of Work (SOW) may be necessary to determine the nature of any services provided.

25. Recommended Documentation (Cont.)
Trade Agreements Act (TAA)
Contractors supplying tangible products should be able to provide country of origin information
Environmental Attributes
Documentation supporting the use of environmental icons on GSA Advantage!® (excluding Energy Star and EPEAT)
And finally,
When verifying TAA compliance, the IOA may ask for you country of origin documentation and may review any process or procedure that you have in place monitor COO. Please be prepared to present this information during the Assessment.
I believe I mentioned earlier that you should also be prepared to provide documentation that supports any claims of product environmental attributes. The documentation may include, but is not limited to, certification from the manufacturer or government documentation showing testing or acceptance.

26. Q&A following the Vendor Support Center presentation by Krista Robert
Laura E. Smith
Industrial Operations Analyst
GSA, Federal Acquisition Service
Office of Supplier Management
(817)