1. PERT Performance Enhancement and Response Team
TF-NGN, February 7th, 2003
Victor Reijs

2. ToR
Aim of PERT:
To provide an (pro-)active support structure for (end-)user to help solve performance issues when using applications over a computer network

3. Some characteristics Comparable with CERT Logical infrastructure
Link levels:
International (DANTE, Internet2, IO, manufacturers, user communities)
National (NREN’s)
Institute
USERS

4. Structure A human network Involvement of experts:
applications (GRID, astronomy, video conferencing, others?) OS
equipment
network (IP, IP Premium, LBE, others?)
Join distribution list:

5. Finalize the ToR Make definitions of terms
User must have feeling that he/she is supported
Define activities:
PERT procedures
project milestones/deliverables
Start pilot activity, to get a better idea of issues; join
Determine which EC instruments best matches the PERT

6. Milestones Feb. 20th, 2002 Decide which EC instrument will be used
Feb. 28th, 2003 Have a two page document/flyer ready on the PERT (possibly sent it to EC)
April 1st, 2003 Have PERT project proposal ready, incl. leader and external relations concept
Q3, 2003 Start with pilot PERT