1. SAP Signature Management by DocuSign

2. About SAP Signature Management by DocuSign

3. SAP Signature Management A cloud based service with out-of-the-box signature capabilities for SAP Ariba, SAP SuccessFactors, SAP Hybris and SAP Fieldglass
SAP Signature Management
Fundamentals
Audiences:
Signers – take action on a document (our customers’ customer) – care about things like ease of use, trust
Senders – initiate the document – these are our customers – care about things like security, enforceability, automation
Envelopes – I also use the word documents because that’s the term in the New SAP Signature Management Experience- think of it like a FedEx envelope – package that contains any number of documents, can be routed to any number of people
Senders Initiate the document
Signers Take action on the document

4. Digital Transformation with SAP Signature Management for the line-of-business
Keep Operations Compliant
Streamline Compliance and Operations
Sign On Any Device
Efficient Finance and Procurement
Supplier Collaboration Business Networks
Customer Experience Omnichannel
Assets and Internet of Things
Workforce Engagement
Asset tracking
Change requests
Access management
Product change authorization
Incident report
Inspection notes
Purchase Orders
Expense reports
Audit sign offs
RFP sign offs
MSAs
SOWs
Win The Talent Race
Streamline the Hire to Retire
Better Customer Experience
Simplify Sales & Commerce
Update logos!!!
New hire paperwork
Offer letters
NDAs
Contract agreements
PTO management
Employee policy acknowledgment
Sales orders 
Partner agreements
Event registration
Marketing approvals
Special deal terms

5. What SAP Signature Management provides
A complete business process digital transformation by removing paper, wet signature and fax/mail/ /shipping/storage costs, while increasing traceability, compliance and user experience.
SAP Signature Management gives you:
Out-of-the-box integrations
SAP SuccessFactors: Recruiting, Onboarding, Extended ECM & Fieldglass
SAP Ariba: Ariba Contract & Contract Lifecycle Management (CLM)
SAP Hybris: CRM Sales (C4C) and Digital Documents
SAP Fieldglass: Working onboarding, contingent work order and SOW contract
Access to the DocuSign public API so customers can build additional integrations for the LOB
Access to the DocuSign Web App for “Direct Signing” (no needed) with PowerForms
Add-Ons
Standards Based Signature Compliance add-on
Meets ‘advanced’ and ‘qualified’ eSignature requirements around the world including EU, Brazil, Japan and US public sector
Part 11 Compliance add-on
For life science and medical device industry to comply with US-FDA CFR-Part 11 regulations

6. Digital Transformation does not need to stop with the LOB SAP Signature Management can bring digital to any business process that requires signature, initial, sign-off or approval
Procurement
Master service agreements (MSAs) / SOWs
Supplier contracts
Supplier onboarding
Purchase Orders
Certifications
Internal Approvals
Materials qualification
Delivery acknowledgements
SAP Ariba Contracts
SAP CLM
Sales and Distribution
Sales contracts
Sales Compensation Plans
Customer agreements
Price lists
Terms and Conditions
New Customer Sign Ups
SAP Hybris CRM
SAP Hybris Digital Documents
Project Delivery
Design review, signoff
Permit and licensing process
Milestone review, signoff
Change management
Compliance signoffs
Inspection, testing and Acceptance
Human Resources
Candidate NDA
New hire paperwork
Employee policy distribution and signature
Safety training program acknowledgement
Expat paperwork
SAP SuccessFactors Onboarding
SAP SuccessFactors Recruiting
SAP SuccessFactors xECM
Manufacturing / Operations
Equipment Calibration
Cleaning Logs
Import/Export Documents
Handling/Disposal of Material
Asset tracking
Process compliance
Change management
Regulatory Compliance
Worker certifications
Supplier certifications
Inspection forms
OSHA and other worker safety compliance
EPA compliance
Process and Procedure compliance
Internal and external audits
Recall management
CAPEX approvals
Budgets shifts
Leadership approvals
Delegations of authority
Audit signoff
Finance
Project Budget approvals
Requirements sign off
Change requests
Access management
Incident reporting
Production change authorization
Maintenance authorization
Asset tracking IT
Legal
Contracts
Non disclosures
Patent filings
Technology licensing
Outside counsel agreements
Marketing
Marketing approvals
Agency contracts
Talent Contracts
Advertising contracts
Media plan sign-offs
Press releases sign-offs
Event registrations
Brand licensing agreements
***Who else should I talk to?***
Digital Transaction Management enables you to automate a broad range of use cases – essentially *any* use case – throughout your organization. While many organizations implement DocuSign in a specific department or function, the reality is that broadening the scope of your DTM activities can drive value into nearly every portion of your business.

7. Simple and secure to use – A 3-step approach to SAP Signature Management with bank-grade security

8. SAP Signature Management: Simple 3 step approach
Get documents from SAP system
Supports popular file formats and includes PDF conversion
signers and specify workflow
1. Prepare
Guided signing for remote, free form and in-person signing
Includes: Mobile sign and send, based authentication and geolocation capture
Works even when offline
2. Execute
Prepare
With SAP Signature Management, preparing transactions is as easy as opening any document in SAP Signature Management where anyone can drag and drop fields for data, approval, and signatures, and route to recipients in an efficient, automated workflow.
We have developed our own secure documents technology that lets you do a number of things:
Use virtually any type of file –works with your existing forms (e.g., CAD file)
We support all field types (e.g., text fields, check boxes, drop downs)
Provide on-demand, self service documents (no sender!) (powerform) – extreme efficiency for standard forms (e.g., college applications and loan forms – DeVry, Full Sail) – come back to that later
We offer the most robust workflows available. Our customers don’t have to adapt their workflows to match SAP Signature Management, but rather can configure SAP Signature Management match their existing workflows.
Senders can assign a variety of roles (e.g., buyer/seller, or HR/legal). Recipients can do far more than just sign or receive a copy – they can review or approve for example – or negotiate
Send at scale with bulk recipients – same doc to a large number of recipients (e.g., HR forms that all employees need to sign like sales compensation plans. One company – major player in overnight packages – used us to send severance packages)
All of these forms, data and workflow can be managed in a template that you can use repeatedly and modify as needed. Most importantly, setting up templates doesn’t require any coding, so anyone can do it.
Execute
Executing virtually any kind of agreement has become as easy as sending an .
Our system can provide as much or as little identity management and authentication as you need.
We have created a robust set of tools that allow signers to authenticate when they sign, including multifactor and two-factor authentication options providing a high level of assurance that the right people are accessing a document.
Most methods of authentication
Of course, signing is important.
We built SAP Signature Management so that businesses can use it to sign any way they need to– remotely, face-to-face, or via website.
Moreover, we incorporated a step requiring signers to “adopt” their signature. This adoption step complies with the ESIGN Act and is one of the reasons we warrant adherence to the Federal ESIGN Act. There are a few ways a signer may adopt a signature. From our web console, they will be asked to select a style. On a mobile touch-screen device, they can sign on the screen. Both types of signature are considered equally strong, it’s just a matter of personal preference
Digital signature – type of electronic signature that follows a specific standard - X.509 standard for a Public Key Infrastructure (PKI). Like a tool box vs. a hammer. Some countries have a preference for digital signatures.
Manage
Even after executing the transaction, our platform isn’t finished working for you.
Our reporting dashboard lets you gain insight into the status of transactions across the organization (e.g., how many transactions have we completed? Who has the most outstanding agreements? How long is it taking us to close deals?). This real-time reporting is available both in our product and via third party applications.
SAP Signature Management collects a large amount of information about what’s happening with a transaction, giving you a 100% audit trail with details such as who has accessed a document, what pages they looked at, where they were when they signed (via GPS). This detailed audit trail arms you with an exhaustive list of proof associated with a transaction, should you ever find yourself in court.
Our customers have several storage options:
Store it with SAP Signature Management as long as you’d like or your retention policy requires
Store it in your own system and not with SAP Signature Management – you can actually have it deleted from the DS system
Or both – in which case SAP Signature Management essentially acts as an escrow.
99.99% Historical Uptime
Visibility to docs in SAP solutions
Reporting includes: real-time status, audit trail and certification of completion
One account, one login, all synchronized
3. Manage
*predefined documents, signers, and workflow for commonly used documents

9. The SAP Signature Management Security program: Delivering bank-grade security
Backbone and Operations
AES 256-bit storage and 256 bit SSL session encryption and AES encryption
Strict access controls and auditing
Intel security suite
Technology
Processes
Certificates and Examinations
Broadest Set: ISO , SSAE16, PCI DSS 2.0, TRUSTe, US EU SafeHarbor …
Participants
xDTM Standard or DS Security Program?
Processes
Broadest Set of Certifications and Examinations (e.g., ISO 27001, SSAE16, PCI DSS 2.0, TRUSTe, US EU SafeHarbor)
People & Access
Transmission and Storage
Dedicated Security Team
Two-factor encrypted VPN access
Digital audit trail

10. Enforceable Certificate of Completion with a comprehensive audit trail
ESIGN compliance warranty
Unassailable evidentiary support
Chain of custody
Who, what, where, when, how
Third-party process
SAP Signature Managements proof is better than paper
SAP Signature Management retains a Certificate of Completion containing a comprehensive audit trail, which is available via link in the notification , or attached to the document if the document is exported from SAP Signature Management. It includes signers names and signatures; date, time and location stamps of the signatures; document status and owner; encryption details; authentication method and results; IP address; and lifecycle summary.

11. Wrap-up Nothing beats a strong ROI

12. SAP Signature Management has significant ROI Dollar and Time Savings
$30 / document is the average ROI
Typical factors include shipping costs, printing (paper & ink), storage, time searching for documents, time and effort by people (could be doing something else), rework, admin/data entry and opportunity costs
SAP saves ~ €33 / document using SAP Signature Management (2016)
30+ use cases: sales, finance, legal, marketing, sales development, facility management, and human resources
85% to 90% average time savings per day (10+ days without)
Execute business process 90% faster winning you the best candidates (HR), wins the deals faster (Commerce) and significantly improve purchasing processes (Procurement)
SAP turns contracts around 10 times faster
24 hours or less vs. an average of 10 days prior to SAP Signature Management
“of employees say it’s very important to work for a digitally enabled company or a digital leader”
– SAP 99 facts on the future of the digital economy, 2017
78%
Factors which contribute to the $30 ROI
Shipping costs (FedEx)
Printing (paper and Ink)
Storage (entire rooms or iron mountain)
Searching of documents
Time & Effort by the person (I could be doing something else)
Rework (doc not completed or signed correctly/right place)
Administration & Data Entry (phone calls to ask “where do I sign”, key the information from the document into SFSF)

13. Delivered value for customers
As a result of streamlining business processes, customers have realized unprecedented value in 3 key areas – ROI, User Experience, and Compliance.
Return on Investment
Customer / Candidate / User Experience
Compliance

14. Large Cloud Software Provider Large Chemical Company
ROI
Large Telco Provider
$36.4M in expected savings
Decreased cycle times by 90%
Large Cloud Software Provider
$19.53 in savings per document
90% of contracts are signed the same day
Large Chemical Company
Area managers have credited DocuSign as the most productive tool used within the company “
(SAP Signature Management by) DocuSign drives a 300% increase in our employees’ use of our CRM. ”

15. Customer / Candidate / User Experience“
Mid-Sized Technology Vendor
90% of offers are signed within 1 day.”
(SAP Signature Management by) DocuSign helps position us as an employer of choice in the competitive labor market by enabling us to send out employment offers and signature.
HR Operations Program Manager
Mid-Sized U.S. Bank
Improved customer satisfaction rating to 9.3/10 for in-person eSignature
Accelerated turnaround by 40% ” “ ”

16. Large Social Networking Provider
Compliance “
Large Social Networking Provider
The document is a non-modifiable, locked PDF. That prevents anyone from creating their own document and adding it into the system.”
(SAP Signature Management by) DocuSign removed the hassle of getting a copy back to the customer, tracking data and knowing who approves what.”
Large European Bank
Reduced call volume by 75%
Met 100% of internal audit requirements
Slashed wire approval and processing time from hours to minutes ” “ ”

17. Appendix Language support & level 1 tech view

18. Language support for sending
SAP Signature Management makes it easy for global users to send documents for signature in their native language. SAP Signature Management offers 12 sending languages. Languages are detected through browser settings, and can also be configured within Administration tools.
English (U.S.)
German
Portuguese (Brazil)
Chinese Simplified
Italian
Portuguese (Portugal)
Dutch
Japanese
Russian
French
Korean
Spanish
Note: Ability to send documents in Chinese (Traditional) will also be available in June 2015

19. Language support for signing
SAP Signature Management offers users the ability to sign documents in 43 localized languages. Languages are detected through browser settings, and document senders can also configure language settings.
English (U.S.)
Estonian
Korean
Spanish (Latin America)
Arabic
Farsi
Latvian
Spanish (Spain - Modern Sort)
Bahasa Indonesia
Finnish
Lithuanian
Swedish
Bahasa Melayu
French
Norwegian
Thai
British English
French (Canada)
Polish
Turkish
Bulgarian
German
Portuguese (Brazil)
Ukrainian
Chinese Simplified
Greek
Portuguese (Portugal)
Vietnamese
Chinese Traditional
Hebrew
Romanian
Croatian
Hindi
Russian
Czech
Hungarian
Serbian-Latin
Danish
Italian
Slovakian
Dutch
Japanese
Slovenian

20. SAP Signature Management by DocuSign with a powerful platform architecture
SAP Signature Management Web and Mobile Application
SAP Signature Management Retrieve
SAP Integrations
Recipient
Interface Layer
SOAP and REST APIs
DocuSign Connect
Integration Layer
Overall Message: DocuSign uses a standard three-layer logical architecture that is designed to provide high availability, fault tolerance and threat isolation. Most of the business logic is accessible to our customers via our REST and SOAP API’s.
(Top to bottom)
Interface layer: makes up the majority of the user experience provided by DocuSign, including DocuSign Web Application, New DocuSign Experience, DocuSign mobile applications, DocuSign Transaction Rooms and third party integration by our customers.
Integration Layer: All of our key business logic is accessible via our REST and SOAP API’s. The few exceptions are private DocuSign services such as Signing API, reporting, etc. that are not accessible through public APIs.
Business Logic Layer: controls critical processes such as applying digital signatures, securely converting documents to PDF, routing and workflow, reporting, notification, etc.
Admin Services
Data Services
Signing
User Mgmt.
Account Mgmt.
Recipient Services
Auth.
Corrections/
Voiding
Cloud Storage
Audit Services
Notification Services
Signing (incl. Digital Signature)
Business Logic Layer
Routing/ Workflow
Doc
Conver-sion
Data Integration
Reporting
Private DocuSign Services not accessible through public API’s

21. Our architecture allows for flexible custom integrations
Customer
SAP
Customer
Upstream Process
SAP Signature Management
Downstream Process
Update Data
Document
Imaging
Collect
Data
Generate
Documents
Authenticate Signers
Capture
Signatures / Collect Data
Generate
Retain Signed Documents
Note: May not be relevant for every customer. Use for more technical audiences.
This slide is deep dive into how DocuSign connects the upstream and downstream processes.
Upstream: Metadata is collected, documents are generated, and all information is fed to client application.
DocuSign: Client application feeds data to REST or SOAP API, which connects to DocuSign business logic modules. DocuSign authenticates signers, captures signatures/data, and generates signed document to return to client connect listener.
Downstream: Data/image is updated real-time & stored.
Document
Storage
Determine
Signer
Information
REST/
SOAP API
Client Application
HTTPS
TLS 1 Way
Connect/Publish Subscribe Service
(Event Notifications, Signed Documents, Metadata)
HTTPS/TLS
Mutual
Auth.
Client Connect Listener
(HTTP/SOAP)
Call Business
Process
Document Transaction Lifecycle

22. Available – Carrier grade architecture
Always-On, Continuous Availability and Resilient Performance at Peak Load
Never worry about system availability or disaster recovery again
Real-time, replicating, active DocuSign sites
Massively redundant distributed data Fast and reliable storage systems
Global load balancing and traffic management with session-based site failover
Choice of data residency within North America or the EU
Overall Message: Our Carrier Grade architecture is designed to handle different failure scenarios (both ordinary and extraordinary) and provide an extremely reliable service to customers. Customers have choice to store their data in North America or European Union. In both North America and European Union, we maintain active-active-active clusters that have real-time replication and failover. Each disk, server, cluster, network device, rack, logical component, WAN link is redundant (has backup components). We utilize both dynamic request routing “DRR” and blob data replication over private, dedicated fiber connections (Blob Storage system stores 9 copies of each document, nodes always contain latest data) & hardening to make sure our storage systems can gracefully recover in order to provide uninterrupted service to the customer.
In addition to providing improved failure handling, our Carrier Grade Architecture is built to allow DocuSign to eliminate all scheduled maintenance of our system.
Notes:
How we handle site and subsystem failures:
Site failure: If one session fails, next session is redirected to an active site by Akamai using dynamic request routing “DDR”. Next session occurs at a new site using replicated data. When the down nodes return to service, the asynchronous replicator allows those nodes to catch up on data they lost gracefully once back in service.
OLTP/BLOB subsystem failure within one site: Web application layer connects to other data centers, and future sessions are redirected to alternate site using dynamic request routing “DDR”. When the down nodes return to service, the asynchronous replicator allows those nodes to catch up on data they lost gracefully once back in service.
Definitions:
Dynamic Request Routing “DRR”: DRR instantly and automatically adjusts to component failure in real time. Each component maintains a dynamic list of available servers that it can fail over to, including servers in remote data centers (in case of severe failure scenarios).
Quorum based parallel writes: As document writes are performed, the storage system attempts to synchronously write the document to all nodes in all 3 datacenters in parallel.
Asynchronous peer-to-peer data replication: The storage system includes a native peer to peer replicator which ensures that nodes are always containing the latest data. This mechanism ensures that nodes which were down or replaces always contain the latest data from their peers, despite missing a portion of the transaction flow for some duration of time. This replication can move many GBs of data in mere seconds when a node is returned to service due to some outage or maintenance activity.
Zero maintenance downtime
Zero data loss in a disaster for maximum peace-of-mind
Consistently high performance, even at peak load
Pictured: Active-Active-Active Architecture

23. Thank you.
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