1. Fees, Billing, Collections and Credit15
Fees, Billing, Collections and Credit

2. The fee is determined by the physician or the practice’s partners as a result of taking into consideration the time and services involved, as well as the prevailing fee in the community
True
False

3. Notify them of office financial policies,
It is necessary to initiate a discussion of fees with patients prior to an exam or procedures to
Inform them of costs,
Notify them of office financial policies,
Notify them of credit procedures prior to examinations and procedures
All of the above

4. Patients are not entitled to an accurate estimate of their obligations prior to receiving care
True
False

5. Posted information regarding payment policies and fees helps patients become aware of office procedures
True
False

6. Most physicians expect payment for service at the time of service
True
False

7. HMO stands for Health Maintenance Occupation
Health Maintenance Organization
Home Medical Organization
Health Medical Organization

8. A Superbill is also known as
Encounter form
Charge slip
A and B
None of the above

9. The superbill can be used to
Input computer information for billing,
Provides the patient with a record of the account activity
As a receipt
All of the above

10. The ledger card is used to
Record the charges
Show the adjustments, payments, and current balance for the patient and
Can be used to generate the monthly statement
All of the above

11. Accurate information is absolutely necessary when billing patients
True
False

12. Most medical offices have converted to computerized billing because it is more cost effective and efficient
True
False

13. A third-party payer is The party or person other than the patient
An insurance company,
Who may be responsible for paying the patient’s bill
All of the above

14. A signed assignment of benefits form ensures that insurance payments are
Made directly to the physician
Sent to the patient
Paid in a timely manner
None of the above

15. Payment is often collected at the time of service means
Before the service is provided
Immediately after the service is provided
A or B
None of the above

16. Accounts that are extremely overdue become very difficult and costly to collect
True
False

17. The reasons why a patients’ bill is outstanding may include
The patient does not feel that the bill is important.
The patient believes that insurance will cover the bill
The patient is unable to pay
Any of the above

18. Collection techniques may include
Reminder notices
Telephone calls
Collection letters
All of the above

19. A telephone call at the right time and in the right manner can be more effective than a letter to collect a delinquent account
True
False

20. When notice is received of a patient’s bankruptcy, all collection attempts must cease and the medical office must file a claim for payment with the courts
True
False

21. Accounts payable (AP) are the amounts the physician owes to others for
Supplies
Equipment
Services
All of the above