1. Get a 360° view of your customers with Microsoft Dynamics 365
9/17/2018 9:31 PM
THR2200
Get a 360° view of your customers with Microsoft Dynamics 365
Siegfried Leiner
Principal PM Manager
Microsoft
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2. 9/17/2018
“ The reality is that most businesses are already data rich, but insight poor”
Bernard Marr
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Evolution of Customer 360°
Exec Retreat 2016
9/17/2018 9:31 PM
Evolution of Customer 360°
Transactional data
All data
Top down
Bottom up
Nice to have
Essential
Rigid
Fluid
Illusionary to achieve
Feasible and affordable with Dynamics
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Dynamics 365 enables the NEW Customer 360°
INSIGHTS
Marketing
CRM
Dynamics 365
ERP
Talent
Sales
Retail
Field Service
Finance and Operations
Customer
Service
Project Service Automation
BUSINESS PROCESSES
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Microsoft Worldwide Partner Conference 2016
9/17/2018 9:31 PM
Social
Calendar
Meetings
Opportunities
Support case
Contacts
Products
Accounts
Sales Reps
Tasks
Orders
Service requests
Service Reps
Knowledge Articles
Website Visits
Segments
Campaigns
Leads
Customer Insights
C360
Customer Engagement
Relationship Insights
Social Engagement
LinkedIn
...
InsideView
Versium
...
Custom Data Source
...
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. 9/17/2018 9:31 PM
Marston’s PLC
“We want to enable a personalized pub experience”
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. 9/17/2018 9:31 PM
Demo
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Please evaluate this session
Tech Ready 15
9/17/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. 9/17/2018 9:31 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.