1. Patient Experience December 2017 Nancy Brown BSN, RN, MNSc SVP / CNO
Bryan Williams DNP, MBA, RN, NE-BC VP Patient Care Services & CNO December LDI

2. Patient Experience
Good to Great 3W- Sept/Oct 2017
HCAHPS

3. Good to Great 3W- Sept/Oct 2017
Goal: Elevate consistency and skills related to Nurse Leader Rounding (NLR), Bedside Shift Report℠ and communication boards. Continue to elevate accountability by providing concise feedback utilizing the Support-Coach-Support model.
Teresa Lambert MBA, BSN, RN, OCN
Clinical Director
Barbara Erby-Ellis, BSN
NM 3W Ortho/Neuro

4. Good to Great 3W- Sept/Oct 2017
The Team

5. Good to Great 3W- Sept/Oct 2017
Performance Measures
Call light reports
Individual question and domain reports (Top Box)
Rounding report

6. Good to Great 3W- Sept/Oct 2017
Patient Experience Outcomes

7. Good to Great 3W- Sept/Oct 2017
Patient Experience Outcomes

8. North Overall HCAHPS Top box results (Oct-Dec Open)
Percentile Rank results (Oct-Dec Open)

9. Morrilton Overall HCAHPS
Top box results (Oct-Dec Open)
Percentile Rank results (Oct-Dec Open)

10. Infirmary Overall HCAHPS
Top box results (Oct-Dec Open)
Percentile Rank results (Oct-Dec Open)

11. St. Vincent Hot Springs Overall HCAHPS
Top box results (Oct-Dec Open)
Percentile Rank results (Oct-Dec Open)