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2. General Management Q1.In your organization, what does your superior expect from you in terms of performance? Is it stated in writing? If you wrote down your job objective and your boss wrote down what he or she expects of you, would the two be consistent? Q2.Choose an organization that you know and identify its strengths and weaknesses. What are its special opportunities and threats in the external environment? Q3.What were some of the controllable and uncontrollable factors in this case? How should Mr. Kim have responded to those factors?

3. Q4.Briefly describe the communication process model. Select a communication problem and determine the cause (or causes) by applying the model in your analysis. Q5. How can you distinguish between strategies and policies? Q6.Why don’t managers who are great controllers generally receive as much publicity as managers who are great leaders? Q7.What is an assessment center? How does it work? Would you like to participate in such a center? Why or why not? Q8. Why is real-time information not good enough for effective control?

4. Q9. Give examples of how information technology has affected you. Q10. What are the major social responsibilities of business managers? Of public administrators? Have these responsibilities changed over the years? How?

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