2. THE LAW
“ No person shall be registered as a tourist guide in terms of this Act
unless he or she shows proof of the competence contemplated in
section 21B.”
“ 21B The competence mentioned in section 21A(2) shall be determined
by the South African Qualifications Authority established by the South
African Qualifications Authority Act,1995 (Act No. 58 of 1995), in either
unit standards or national qualifications, to meet the objectives of the
National Qualifications Framework defined in the said Act.”

3. WHAT’S WRONG WITH THE SECTOR ?
Discrimination
Most of the development of the sector took place under an anachronistic era of apartheid.
Many of the structures and processes and much of the culture of the sector have, unavoidably, been created under the old order, or, more disturbingly, in a new era under old paradigms.
Discrimination of various types lies imbedded within these legacies and overcoming it is a political, social and economic task which the Tourism Learnership Project (TLP) must address.

4. WHAT’S WRONG WITH THE SECTOR ?
Skills Development
Skills and competence are often not recognised when employees:
move into or out of enterprises or education and training.
Education and training are often not recognised when transferred from one place of learning to another.
Training programmes often do not make the most rational use of resources.
Quality of training is not sufficiently high at all times.
Life-long learning is, in many instances, not happening and this results in teachers/trainers who are not up to date practitioners, and in employees/learners who may have outdated skills or competence.
Discrimination takes place on the basis of past access to training or education.
There is little formal recognition of much of the competence of employees.

5. THE PROBLEM WITH STANDARDS
Standards are often:
Positivist
Reductionist
ignore underlying attributes
ignore group processes and their effect on performance
essentially status quo orientated and conservative
Atheoretical
ignore the complexity of performance in the real world
ignore the role of professional judgement in intelligent performance

6. TRANSFORMING QUALIFICATIONS
TREATMENT
TRANSFORMING QUALIFICATIONS
Portability
of skills by maximising compatibility and portability of competence in standards across qualifications.
Progress
of learners by designing every qualification as part of a learning pathway.
Future
focus by interrogating events and change agendas before qualification design.
Integrating
learning by treating unit standards as part of a whole.
learners by creating a common, thoughtful base of learning skills in all fundamental components of qualifications
Life-long

7. TRANSFORMING UNIT STANDARDS
Benchmarking
off international lessons in standards and 3 years of South African research and conceptualisation
Keeping
competence holistic by assessing for everything in the standard
Range
statements as guides to practitioners and learners

8. TRANSFORMING UNIT STANDARDS
Valuing
knowledge by its thoughtful use and assessment.
assessment in a way that will change practice without becoming mechanistic and prescriptive.
Describing
Looking
for real, underpinning competence that supports skills.

11. NATIONAL CERTIFICATE IN TOURISM : GUIDING (NQF4)
Fundamental
Core
Elective
Cultural Guiding
Adventure
Guiding
Nature Guiding
Operate a Personal Computer
Plan and Conduct Research
Analyse & Understand Social Issues
Function in a Team
Interact Orally and in writing in the Workplace
Collate, understand & communicate Workplace Data
Demonstrate an understanding of Societal Values & Ethics
Organise oneself in the Workplace
Demonstrate an understanding of issues effecting people with special needs
Acquire an overview of South Africa
Weave South African Heritage into Tourism
Contribute to Sustainable Tourism in South Africa
Operate in a Business
Oversee Arrival & Departure of Customers
Care for Customers
Maintain Occupational Health and Safety
Contribute to information distribution regarding HIV/AIDS in the Workplace
Conduct a Guided Experience With Customers
Design a Guided Experience for Customers
Interpret Guiding to Tourists
Operate within the National and International Legal Framework

12. QUALIFICATION PURPOSE
In the context of the guiding sector, this qualification will enable the
creation of innovative and exciting guided experiences. A qualifying
learner will be able to contribute positively towards the guiding
sector as a part of Southern Africa’s tourism industry.
A learner who has achieved this qualification will be capable of
combining a range of life-long learning skills and a knowledge of South
African tourism issues, integrating these within a context to produce
multi-skilled guiding practices.
In addition they will be positioned to further their learning, practice
and career within the guiding sector - either at further levels or in other
areas of practice. Expansion into other sectors of tourism is also
possible

13. QUALIFICATION OUTCOMES
Conduct, reflect on and improve a guided experience within a specific
area that entertains and educates tourists by interpreting cultural and
natural environments.
Research, use and plan an itinerary themselves.
Present authentic, balanced interpretation of general aspects of South
African society as well as specific sites and resources.
Apply procedures to protect the social and cultural integrity of the
host communities.

14. QUALIFICATION OUTCOMES
Supply appropriate alternatives to problems and constraints, taking into
account issues such as the constraints of the facilities, tourist
expectations, and the requirements of the host community.
Apply a range of presentation techniques appropriate to the audience,
context and client profile.
Monitor and improve their own performance based on critical reviews
And evaluation of the event.
Reflect on what they have learnt about themselves.