2. Module 9 Develop supporting programmes
Session structure
Definition
Overview
Actions
Challenges
Outputs
Exercise

3. Module 9 Develop supporting programmes
Definition
Supporting programmes are actions that are important in ensuring drinking-water safety but do not directly affect drinking-water quality (e.g. training and management practices)
Explanation: activities that support the development of people’s skills and knowledge, commitment to the WSP approach and capacity to manage systems to deliver safe water. i.e. help you do your job well

4. Module 9 Develop supporting programmes
Overview
Effective WSP
Hygiene and sanitation
Research
Organizational culture
Staff training & continuing education
Equipment upgrade & maintenance
Examples of equipment upgrade and maintenance as a supporting programme: preventive maintenance, QC in lab and calibration of equipment

5. Review and revise existing supporting programmes
Module 9 Develop supporting programmes
Actions
Identify what help is needed
Review and revise existing
supporting programmes
Develop additional
programmes

6. Module 9 Develop supporting programmes
Key points
WSPs are not just a step-by-step process guaranteeing safe water
Personal accountability and responsibility are essential components
Broader stakeholder engagement is vital
Organizational commitment is fundamental
Proactive communication between operators and management

7. Module 9 Develop supporting programmes
Challenges
Human resources
Equipment
Financial resources
Support of management
Little “buy-in” that procedures and processes are part of WSP
Cultivate a culture of fair blame
Explanation to last challenge: it is often difficult to create avenues to encourage open communication so that near misses or incidents are reported and actively learnt from

8. Module 9 Develop supporting programmes
Outputs
Procedures and programmes
Facilitator to add photograph of workshop participants taken on day 1.
Note: training is a supporting programme

9. Module 9 Develop supporting programmes
Exercise
In small groups
25 minutes
Review example quotations
What assumptions can be made from the quotes?
Are the comments positive or negative?
How might this hinder or enthuse WSP implementation?

10. Module 9 Develop supporting programmes
Summary of WSP stage 4 – management and communication
Prepare management procedures
(Module 8)
Develop supporting programmes
(Module 9)
Normal conditions
Incident conditions
Unforeseen, emergency conditions
Activities that support people’s skills, knowledge and commitment to WSP