1. Influencing Positive Social Relations for Youth
Sub-Module 3
28 Nov 12

2. What is Conflict?
Definition: When two or more people disagree or have different ideas on what they are to do. This can result in stress and/or tension.

3. Types of Conflict
Interpersonal – breakdown in communication between two or more people
Structural – due to problems with the organization or how personnel are used in the organization
Facts/data – when one party has more information than another or the information is interpreted in a different way

4. Definitions
Constructive conflict – behaviours that help build relationships, manage emotions, or accept and resolve conflict
Destructive conflict – tries to win no matter what, lacks respect for others, avoids conflict, and negatively expresses emotions
Escalate – to increase or intensify
De-escalate – to decrease and make less intense
Position – what you want (the ideal solution for one person)
Interest – why you want it (underlying reasons and unmet needs)

5. Reflection Wheel

6. Four Approaches to Managing Conflict
Power based
Interest based
Rights based
Avoidance

7. Using Self-Help Reflect on the issue/concern
Raise the issue or concern in respectful manner and allow the other person to do the same
Allow the other person to clarify the issues or concerns to gain a better understanding of each other
Allow the other person to identify concerns and come up with a mutually agreeable solution
If the behaviour does not stop or the other person does not want to use self-help, bring with the issue with the UCCMA or immediate supervisor

8. Available Resources Senior cadet or staff cadet Trusted adult UCCMA
Officer/CI
Teacher
Parent
UCCMA
The CO
Kids Help Phone:

9. Roles and Responsibilities in Dealing With Conflict
Resolve conflicts at the lowest level possible
Try interest based method first
Seek assistance through the chain of command
Seek further assistance if the result is not satisfactory
Undertake cadet training in managing conflict
Promote interest based approach (ADR) as a conflict management method

10. Conflict Management Approaches
Competing
Collaborating
Issue Importance
Compromising
Avoidance
Accommodating
Relationship Importance

11. Steps in Identifying & Managing Conflict
1. Problem/issue – What is the problem?
2. Needs – What matters and why is there a problem?
3. Options – How can we resolve this?
4. Solution – Which are the best choices to create the needed changes?

12. Things to Consider What is the type of conflict?
Determine the scope of the situation:
- Is it a single event or part of an ongoing conflict?
- Are others impacted by this conflict?
- Is the behavior unwelcome or offensive?
- Do others need to be involved in the resolution?
- Does the conflict impact the workplace?
- Might this conflict be criminal? (if so, advise chain of command
Self-reflect: Am I the right person to manage this situation?

13. Goals of the Collaborative Approach
Improving or repairing relationships by increasing understanding and decreasing tension between people
Developing solutions to issues that result in gains for each person
Provide people with the positive experience of conflict resolution

15. Interests that Affect a Conflict: PEACHBFVs
Priorities
Expectations
Assumptions
Concerns
Hopes
Beliefs
Fears
Values