1. GAN-MVL
Interview Study
Results
Silvia Gabrielli & Markus Hodapp

2. Agenda GAN MVL Interviews Interview sample Background of experience
Attitudes
Benefits
Risks
Measures supporting the implementation

3. Agenda GAN MVL Interviews Interview sample Background of experience
Attitudes
Benefits
Risks
Measures supporting the implementation

4. GAN MVL Interviews
Further investigation of acceptance of the GAN-MVL tool
Interviewees: Operators and Experts at GSI, DESY and INFN-Frascati
Topics:
Questions investigating the previous experiences in remote cooperation
Interviewees were presented the two potential scenarios of GAN MVL:
Attitudes
Benefits
Risks
Measures supporting the implementation

5. Agenda GAN MVL Interviews Interview sample Background of experience
Attitudes
Benefits
Risks
Measures supporting the implementation

6. GAN MVL Interviews - Sample
15 Experts
DESY: 6
GSI: 4
INFN: 5
14 Operators
INFN: 4

7. Agenda Introduction Interview sample Background of experience
Attitudes
Benefits
Risks
Measures supporting the implementation

8. Background of experience
67% have reported previous experience with virtual cooperation
 94% predominantly positive experiences
Experienced facilitating factors
Quality of relation with the colleagues
Willingness of the people involved
Experienced difficulty factors
Familiarity and trust
Characteristics of the technology

9. Background of experience
Examples for facilitating factors
Previous personal contact, bond of trust
Motivation of the people involved
Clear taken responsibilities
Usability of the technology
Examples for difficulty factors
Misunderstandings and anonymity
Insufficient motivation
Insufficient practicality of the technology
Lack of contextual knowledge

10. Agenda GAN MVL Interviews Interview sample Background of experience
Attitudes
Benefits
Risks
Measures supporting the implementation

11. Attitudes Expected differences to work with people in other locations
Not knowing each other personally
Need of the technology
Reasons to work with colleagues in distant locations
Exchange of knowledge, information and experience
Decentralization of knowledge

12. Attitudes Mainly experienced advantages with technology-aided
communication
Speed and topicality of the communication
Possibility of simultaneous attainment and information of several people
Spatial independence (way, time, cost)
Mainly experienced disadvantages
Higher insecurity concerning comprehension, misunderstandings
Lack of relation and body language, impersonality
Lack of interaction

13. Attitudes  Consequences of the need of technology for communication
Perceived Advantages: mainly technical factors
Perceived Disadvantages: mainly relations to colleagues
 no general negative attitude predicting acceptance problems with the GAN MVL tool
 considering the named disadvantages the implementation can only succeed when the right measures are taken to prevent these

14. Agenda GAN MVL Interviews Interview sample Background of experience
Attitudes
Benefits
Risks
Measures supporting the implementation

15. Benefits Presentation of two scenarios describing the GAN MVL tool
(mobile and fixed collaborative tools), then investigation of
the perceived added value through the tools toward the
expert operator cooperation.
 both tools were considered to bring advantages to the existing work practices
 mobile tool judged as more innovative and slightly more advantageous

16. Benefits Benefits Simultaneous sharing of the same displays
Increase of efficiency (e.g. saving working hours, reducing cost)
Support to achieve better understanding between experts and operators
Disadvantages
Increased strain for experts (contacted more often for assistance)
Feeling of being controlled, no privacy
Negative consequences for the professional development of the operators

17. Agenda GAN MVL Interviews Interview sample Background of experience
Attitudes
Benefits
Risks
Measures supporting the implementation

18. Risks Detailed investigation of the potential risks involved using
the tools.
Emotional problems related to the motivation
Delegation of responsibility to others
Through delegation possible negative effect on working skills and abilities
Difficulties using the tool through insufficient technical training
 need for developing an adequate framework of rules or procedures to accompany the introduction

19. Risks Main potential cause for failure of the introduction:
Employees reluctance to use the tools extensively as support of their work practices
Expected changes for the daily work:
Little or moderate change expected
Easier access to remote experts worldwide
Work practices better supported
Stronger intervention in one‘s privacy
Control over employees
More unexpected interruptions for experts

20. Risks A majority expected a change in the communication patterns:
Increased anonymity of impersonal contact
Less formal but more frequent communication between experts and operators
More synthetic and functional communication style

21. Agenda GAN MVL Interviews Interview sample Background of experience
Attitudes
Benefits
Risks
Measures supporting the implementation

22. Measures supporting the implementation
Specific support should be provided during the introduction
period:
to familiarize users with the new tools
increase their acceptance of the potential change
to reduce fears and inhibition barriers
supporting trust among colleagues
to get everyone on board
 through adequate hands-on training on the use of the tools

23. Measures supporting the implementation
Further reported measures that could be used:
The adoption of stronger collaboration and participatory design of tools between designer teams and end users (experts-operators)
Clear definition of responsibilities, work share and decision power
Clear competence list of experts to be contacted and the definition of emergency service shifts
Accurate planning of resources required for the implementation of the new system in the workplaces
Adequate design of training activities for the initial phase of use (introduction) and on a regular basis