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© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Ceedo for Call Center Call Center on a Stick Ceedo for Call Center Presentation About Ceedo Ceedo for Call center quick overview Ceedo for Call center security measures
© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Call centers are costly to purchase and maintain: Real estate Rent, property tax, etc. Office supplies Desks, cubical, chairs, pens, etc. PC and peripherals From the PC to headsets (OS licenses/purchase/upgrades) Power consumption Computers, AC, lights, elevators, etc. Employees’ costs (commuting expenses, coffee, water, toilets, etc. etc.) IT and helpdesk Fixing hardware
© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Put Your Call Center on a Stick – And Your Employees at Home! Mount all the applications that make up your call center environment on a centrally managed workspace that can be fitted on any USB device, and work on any Windows PC! VoIP Applications Remote Access Apps (Citrix Receiver) Secure Browser (company portal…) User-rights policies Authentication software More Unified Communication Apps VPN SSL
© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Plug-and-Play Centrally Managed Online/Offline Zero Footprint / Sandbox
© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Low CAPEX and OPEX with fast ROI Redistribute organizational resources to growth factors Availability and flexibility during peek hours Smooth integration with other CC resources (CTI, reports) Usage monitoring and complete central management Fast recovery and business continuity at disaster time Representative will work from his home (bad weather, snow storms)
© 2012 All rights reserved to Ceedo. Mitigating Risks and Elevating Security
© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Use hardware with encryption and active anti-malware scan Add soft Two Factor Authentication (or deploy on physical 2FA hardware devices) Whitelist processes that are allowed to run in Ceedo (+MD5 signatures) Turn-on Ceedo’s antivirus detection and OS patch level. Use a VPN-SSL solution with strong Access Control benchmark settings Use an independent browser rather than the virtualized “mapped” IE Add to the internal browser safe browsing add-ons and configurations Configure Ceedo Enterprise to block writing to host drives, printers, etc. Leave the data in the datacenter or use Citrix’s ShareFile / similar solution Employ 3 rd party anti-malware, security applications, soft-biometric apps, etc. * In 2FA devices - Mount components on read-only partition
© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. User plugs in device Encrypted drive password check Encrypted drive runs antivirus scan Drive is decrypted Ceedo checks host antivirus, firewall, network connection, etc. Ceedo checks processes MD5 signature (continuous throughout session) Ceedo enforces host recourse accessibility and Ceedo updates Ceedo sandbox fires-up with independent runtime environment Second antivirus and/or antimalware scan Two Factor Authentication software/middleware VPN SSL (can include second access control check, such as Juniper SSL) External solution’s security (such as Citrix’s own security features)
© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Device Binding Workspaces licenses are device-bound and cannot work if copied to unauthorized devices + most cases of copping a workspace will break it.
© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Mount pre-configured, ready-to-run, plug-and- play PKI middleware and remote connection solutions on 2FA devices’ flash memory HARDWARE Extend 2FA USB devices with plug-n-play pre-configured Public Key Middleware and remote office applications such as Citrix Receiver, VNC, VPN-SSL tunnels, etc. Mount pre-configured, ready-to-run, plug-and- play 2FA security SOFTWARE tokens With software based 2FA solutions, such as RSA SecurID Software Token, installed into Ceedo’s Workspace, any portable storage device can turn into a 2FA device.
© 2012 All rights reserved to Ceedo.
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© 2012 All rights reserved to Ceedo. Flexible Desktops. Dynamic Workplace. Ceedo Client Workspace Concept and Technology Overview Ceedo Client Workspace.
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© 2011 All rights reserved to Ceedo. Take Your Products and Services to the Next Level.
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