1. Update on Implementation of Proposed Rates for CII Customers; Outreach
Debby Cherney
November 1, 2017

2. Background for Update
October 18, 2017 Board Meeting raised several questions and comments:
Impacts to Commercial, Industrial and Institutional (CII) customers from current non-tiered rates and meter ratio changes
When residential allocation-based rates were implemented, extensive advanced outreach was conducted to provide customers time to adjust to the new system
For Fruitvale CII customers, change-over to both allocation-based rates and adjustments to meter ratios (fixed charges) had the potential for some customers to experience increased bills

3. Rate Impact Analysis: Fruitvale CII Customers
Based on historic usage, the 55 Fruitvale Commercial, Institutional and Industrial Customers* would be expected to see adjustments in their bills:
Decrease in bills:
9 accounts (16%)
Increase of less than $7.00/month:
18 accounts (32%)
Increase of between $10.00 and $15.00/month:
12 accounts (22%)
Increase of more than $15.00/month:
16 accounts (29%)
* Current Fruitvale CII customer current average monthly bills is $166.40

4. Proposed Transition Plan
Delay the transition of CII Customers to allocation-based rates until January 1, 2019
During 2018, outreach to affected customers including (as appropriate for each account):
On-site water use audits;
Conservation incentives (irrigation system retrofits, turf removal, recycled water conversions;
Validation on indoor/outdoor use characteristics;
Installation of AMI meter(s);
Reduction of meter size and fixed charges, where appropriate; and
Provision of shadow billing for three months prior to January 2019
Cap the increase on 1”, 1.5” and 2” meters daily service charge at 10% (similar to residential 10% cap).
No separate action is required by the Board to adjust the Prop 218 notices

5. Proposition 218 Notice Outreach Updates

6. Web Banner: emwd.org
Began appearing October 20, 2017

7.
Sent November 1, 2017 to all eBill customers (~65,000 accounts)

8. Next Steps Activity Date Public Hearing to Adopt Proposed Rates
November 15, 2017
Updated Rates reflected on customer bills
January 1, 2018

9. Contact Information
Debby Cherney Charles Turner
Deputy General Manager Director of Finance
(951) (951) Ext. 4363