2. Organizational Development
Chapter 18
Organizational Development
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3. Learning Outcomes
After completing this chapter, the student should be able to:
Understand the role organization development (OD) plays in an organization’s planned changes.
Appreciate the function and responsibilities of the OD professional.
Understand the components of the Action Research Model.
Identify and understand the OD process.
Understand the interventions used in the OD process.
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4. Organization Development
Organization development (OD) is (1) a planned process of change (2) using behavioral science (3) in an organization-wide process (4) utilizing a systematic approach (5) to problem solving with the goal of improving the effectiveness of the organization.
© 2010 Jones and Bartlett Publishers, LLC

5. Organization Development
To achieve the goals of improving organizational effectiveness through process change techniques, OD is:
Supported by multidisciplinary theories,
Views organizations as open systems,
Recognizes that if one part of the organization is impacted by change, an effect will be felt in another part of the organization,
Based on action research which is a continuous examination of the progress of the interventions, and
Based on data.
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6. The OD Professional
The OD professional’s primary responsibility is to facilitate an organization through a change initiative.
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7. Planning and Implementing Change
Strategic
Techno structural
Human process
Human resource management
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8. Interventions Team Building Process Improvement
Total Quality Management
Work Redesign
Structural Change
Training
Performance Management Systems
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9. Appreciative Inquiry
Appreciative Inquiry is designed to be a paradigm shift from the traditional action research model.
Appreciative Inquiry suggests that for organizational change to take place, it needs to begin with the viewpoint of its positive attributes, and then ask the questions that will take it in the direction of which it visualizes itself.
© 2010 Jones and Bartlett Publishers, LLC