1. (Hardware & Infrastructure)
DLM IT POLICY
2010
Speed
Informative
Reliable
Optimal Performance
(System)
(Hardware & Infrastructure)
Reliable & Secure
Smart & Responsible
(Users)

2. What is it
Why

3. What Safety  IT Assets Security  Prevent & Protect
What : Hardware, Software & User
When : From Inquiry to Disposal
Where : DLM
Who : Everyone
How : Detail Process
Safety  IT Assets
Security  Prevent & Protect
Consistency  Data

4. 90% Why Operational Using IT Email Drawing Administration Purchasing
Production
Logistic
Marketing
90%
Operational Using IT

5. Icons
: User
: Management
: IT
: Logistic
: Purchasing
: HR-GA

6. External Data Storage Usage
No.
Title
Manager
Staff IT 1
User Guideline v 2
Procurement 3
Installation 4
& Internet Usage 5
Emergency 6
Disposal 7
Budgeting 8
Server SOP 9
Audit 10
Maintenance 11
Backup 12
External Data Storage Usage 13
Virus handling

7. 1. User Guidance Done by HR. Applied to all employee.
Place at suitable position Y
evaluate each user skills
Socializing Standard User Guidance
Give training
Fulfill
Standard ? N
Evaluate every new employee
Revaluate
Done by HR Applied to all employee.

8. Skill vs. Work area Marketing Engineering Logistic Finance Manager
Plant Operator
Outlook
High
Medium
Word
Low
Excel
Power Point
CRM
TruTopFab
Platinum -
Optipro

9. 2. Procurement Fill in Purchase Request Request Supervisor Signature
Request IT Approval
Request GM Approval
Approve Y N
Returned to Requester
Give to Purchasing to be executed

10. Procurement WHY : WHAT : Standardized IT Inventory
Standardized Maintenance
Standardized Services
Standardized Operation
Controlled Procurement
WHAT :
1. Hardware
2. Software
3. Services

11. Backup Softcopy to Server
3. Installation
Received by Logistic
& Informed IT
Register &
Labeled
Backup Softcopy to Server
Setup according
Standard N
Testing Y
Ready to use

12. Installation WHY : WHAT : Manageable IT Asset Optimal performance
Can be outsourced
Smart User
WHAT :
1. Hardware
2. Software
Manageable IT Asset:
Terlabel dengan baik
Standardized
Driver & copy tidak hilang
Optimal performance :
Asset : karena ga diinstall aneh2 dan yang diperlukan pasti ada
Personel : IT tidak disibukkan dengan stupid thing.
Smart user :
1. Bisa setup sendiri, dll

13. 4. Internet &
Work
Communication
Educative
Informative
Legal

14. Email Do & Don’t Do Communicate with colleague
Communicate with Business Partner
Don’t
Unauthorized password sharing
Illegal usage
Blast for non work related
Send oversized attachment
Use personal for work communication

15. Internet Do & Don’t Do Communicate with colleague
Communicate with Business Partner
Gather information
Work related research
Don’t
Illegal usage
Blast for non work related

16. Why all those Do & Don’t Working time efficiency Network Security
Network Traffic Resource
Company image

17. 5. Emergency
Case :
Inconsistency data
Power failure
Nature disaster

18. Case 1 : Inconsistency data
User inform to IT
Analyze Problem
Find Solution
Inform User
Log Problem
Report to management

19. Wait for Confirmation from IT to start using ERP
Case 2 : Power Failure
After power back on
Start on Save Mode
Restart
Wait for Confirmation from IT to start using ERP

20. Case 3 : Nature Disaster Locate the closets fire extinguisher
Pull off all hard disk & take it to save area
Go to server room
Shut down server

21. 6. Disposal WHAT : WHY : 1. Hardware 2. Software 3. Hard disk
Controlled
Data Security

22. Hardware Disposal Review IT Asset Age & Performance
Make Asset disposal request
Request GM Approval
Approved Y N
End
Revised Asset List
Execute Asset disposal process

23. Software Disposal User request to IT IT Analyze request Approved Y N
End
Uninstall Software
Update IT Asset List

24. Hard Disk Disposal Prepare new Hard disk Backup current Hard disk
Restore Backup on new hard disk
Do testing
Keep Old Hard disk for 2 Years N
Problem
Put on Log Y
> 2 years
Destroy Hard disk Y
Solve problem

25. 7. Standardization & Budgeting
Review IT Asset List
Revised Proposal N
Make Proposal
Request GM Approval
Approved N Y
Request Managing Director Approval
Approved Y
Include to Next Year Budgeting

26. Why ?
- Controlled
Planned
Well Budgeted
Maintained

27. 8. Server SOP Standard steps in
Turning On / Off DLM servers & Network Peripherals.
HP Procurve Switch (3)
Peplink
Domain Controller
Gateway
Tops1000
Planet
Backup PC
Anti Virus

28. Turning ON Turning Off HP Procurve Anti Virus Peplink Backup Data
Domain Controller
Planet
Gateway
Tops1000
Tops1000
Gateway
Planet
Domain Controller
Backup Data
Peplink
Anti Virus
HP Procurve

29. 9. Audit Collect Info Revise IT Policy Analyze Improvement Plan
Log Findings
Improvement Plan
Revise IT Policy

30. Purpose
Improvement

31. 10. Maintenance Physical Cleaning Virus Scanning Defrag
Update Anti Virus
Virus Scanning

32. Purpose
Healthy & Hygienist
working environment

33. 11. Backup
Data Files +
Application
Database

34. Data and system Reliability
Purpose
Data and system
Reliability

35. 11. External Data Storage
why
Prevent virus infection

36. What to do Scan at Isolated PC Re-Scan Format Clean Clean N N Y Y
Allowed to be used

37. 12. Virus Handling
Prevent Spreading
Basic First-Aid for User

38. Scan & Remove with Anti Virus
Basic User Know-How
Scan & Remove with Anti Virus
Unplug from Network
Inform IT
Success N Y
Restart

39. IT next action Try to remove in Save mode Confirm Virus attack
Replace PC with Substitute
Format Infected PC
Success N Y
Restart N
Return PC to User
Clean
Re-Scan Y

40. Thank you