1. Formal vs. Informal Communication

2. Differences Informal Formal Usually used with friends and family
Contains shortened version of words
Contains slang words
Formal
Used in a Professional Setting
No Slang
Pronounce words correctly

3. Social Behavior Varies from Location Proper Etiquette (Meals and More)
Proper Conversation
Please, Thank You, May I, I’m Sorry, Excuse Me

4. First Impressions
Firm Handshake
Proper Introduction
Proper Appearance

5. Things that Affect Communication
Location
Attitude
Age
Employment