1. Caring For People At Home – Why We Need Joined Up Thinking October 2017

2. What does home care really mean?
Independence
Freedom
Social Engagement
Health & Wellness
How People See It
How They Are Supported
TECS
Home
Care
Adaptations
Primary/ Secondary Care

3. Fragmented services impact on a complex network
Customers & Their Families
Multi-agency hand written notes and folders
Constant chasing of providers
Mental health challenges
Treating loved ones as tasks
Noone to turn to
Commoditisation of services
Inefficient use of resources
Poor quality care
Statutory obligation focus
The Health System

4. Primary/ Secondary Care
Joining up TECS and home care services can make a significant positive impact ….
Home
Care
TECS
Adaptations
Primary/ Secondary Care
…. but currently such ‘innovation’ is confined to small-scale pilots

5. Of course technology can help provide more efficient and effective home care services …
Real Time
Transform
Proactive intervention
Consistent scheduling
Design home care services
Understand immediate needs
Engage family… in a way that works
Personalised care planning
Future service integration
Safeguard against risks
Population health management
Mental health services
… and there’s huge potential value within the data that is created and collected

6. The changing market also demands us to think and act differently ….
Technology Enabled Care …
Technology could be built into homes to ensure people don’t leave unaided – eg wearable tracking devices
Patients to see the same GP via Skype
Reduces hospital admissions
Consistency of care workers
Template schedules based on frequency
Care Workers log visit information electronically to ensure the information is easily accessible to review
Accessible via health professionals and family
Care Workers could support individuals to do her grocery shopping online
Ability to chat online to combat isolation and loneliness
Family engagement
PHBs and DPs
Consumer market
More demanding
Integrated services
… and small changes can lead to big outcomes