1. Jost Hoppermann, Vice President, Principal Analyst
Webinar Use Customer-Centric Solutions To Better Serve Your Customer The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2014
Jost Hoppermann, Vice President, Principal Analyst
September 16, Call in at 10:55 a.m. Eastern time

2. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Forrester Wave™ criteria
Evaluation results

3. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Forrester Wave™ criteria
Evaluation results

4. New solutions help with serving customers and coping with disruption
Strive for great customer experience.
Deliver ubiquitous banking.
Provide business insight.
Cope with digital disruption.

5. What is a customer-centric banking platform?
A comprehensive, but basically modular, preintegrated set of banking applications that is designed to cover traditional areas of banking like retail and corporate banking. This software enables collaboration between different modules (and thus also between the distinct business divisions) and covers many, if not all, of the functional requirements of today’s banks. In particular, it contains a core banking system as well as multichannel functionality.
Banking platform
Core banking
An important subset of a banking platform that includes deposits, credit and loans, and product configurators plus related basic customer data.
Customer-centric banking platform
A banking platform with a strong focus on customer experience, channels, social media, analytics, and real-time customer-facing functionality and information provisioning.

6. A vendor landscape in banking and its evolution
BankVision
Financial Objects
Die Software
Nucleus
FNS Bancs
Temenos
Infopro
Viveo
TCS
( )
Flexsoft
Quartz
Capital Banking
TCB
ERI
Arbes
Microlink
CSC
Celeriti
i-flex solutions
Profile
B+S
Oracle
OBP
Technisys
Intrasoft Intl.
Systematics
Appello
Ohpen
Top Systems
FIS
Kordoba
System Access
FiveDegrees
ASI
SIL
(…)
Corebank
SunGard
Pass
Trust Systems
Sopra BS
Jack Henry
Metavante*
Neptune
Tieto Enator (UK)
Incita
SAP
Accenture
Evolan
Delta-Bank
G+H 3i
Mambu
Cor/FJA (Alldata)
Sybase
Callatay & Wouters
ICSFS
BML
Datavision
Nessa
Avaloq
Allshare
JJIT
Cobiscorp
Höll
Polaris FT
Misys
B-Source
telkomsigma
Datapro
Turaz
SAB
InfrasoftTech
Lasersoft
Ultradata
CFT
Comarch
Silverlake Axis
Bavaria
ITS
Fiserv
Profile
( )
Probass
Antegra
R-style ?
SlaterLab
Open Solutions
Infosys
Fiba
Pexim
Asseco
. . . more . . .
Vanished

7. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Forrester Wave™ criteria
Evaluation results

8. Functional coverage of a large part of the functional map for banking
Selection criteria
Functional coverage of a large part of the functional map for banking
Agile target state architecture
Sound success in 2012 and 2013
Global delivery capability
Mindshare among the Forrester client base

9. Coming close to qualification
Successful in the existing client base
Misys
No sufficient number of new customers around the globe
Jack Henry & Associates
InfrasoftTech
SAB
No sufficient focus on conventional core banking
Path Solutions
SunGard
Potential future candidates
Avaloq
D+H
Diasoft
Nucleus Software Exports

10. Participating vendors
FIS (Profile)
Infosys
Oracle (Flexcube)
Oracle (OBP)
PolarisFT
SAP
Sopra Banking
TCS
Temenos

11. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Forrester Wave™ criteria
Evaluation results

12. Forrester Wave™ criteria
CURRENT OFFERING
Banking platform functionality
Customer-focused banking platform elements
Accounting and analytics
Business technology tools
Platform agility
Architecture, deployment, and operations

13. Wave criteria (cont.) STRATEGY Product strategy Commitment
Cost and pricing

14. Wave criteria (cont.) MARKET PRESENCE Installed base
Reference accounts
Market momentum
Implementation and development resources
Sales, services, and support
Revenue and revenue growth

15. Agenda
The customer-centric global banking platform market
Selection criteria and participating vendors
Forrester Wave™ criteria
Evaluation results

16. Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 ’14
Source: August 6, 2014, “The Forrester Wave: Customer-Centric Global Banking Platforms, Q3 2014” Forrester report

17. Leaders: Infosys Comprehensive banking functionality
Broad capabilities to support customer-focused banking
More than basic social media support
No visible gaps in Finacle’s strategy
Well established market presence
Change in Infosys’ executive leadership has the potential to increase Finacle’s relevance within Infosys beyond its current status.

18. Leaders: SAP Broad banking platform functionality
Many gaps that existed years ago were closed.
Sophisticated support of customer-focused banking
More than basic social media support
No significant gaps in strategy
Alignment of off-the-shelf country-specific support and go-to-market strategy is mediocre today.

19. Leaders: Temenos Comprehensive banking functionality
Platform agility is one of the strengths.
Well-defined product strategy
Larger gaps regarding support of social media, gamification, and further channels such as mobile wallets
Achieving Leader status in spite of these gaps tells stories about the other capabilities of the banking platform.

20. Leaders: Sopra Banking
Virtually youngest vendor in this comparison
Defended its position in spite of ongoing change
Comprehensive functionality
Flexible architecture
Gaps exist, for example, regarding social media or — to a lesser degree — customer experience.
The defined strategy for functional and architectural enhancements can close many, but not all of these gaps.

21. Strong Performers: TCS BaNCS
Comprehensive functionality
Overall capabilities at least sufficient, in some cases great
Weak spots for example in the entire social media space and for gamification
Functional and architectural enhancements of the banking platform not as clearly expressed and more short-term than in the past.
Particularly, software-as-a-service (SaaS) is not a well- articulated area in the overall strategy for TCS BaNCS.
Not far away from Leader status

22. Strong Performers: Oracle (with Flexcube)
Comprehensive functionality
Strong capabilities for customer-oriented product configuration
One of the better cross-channel solutions in this Forrester Wave evaluation
Off-the-shelf, out-of-the-box support of social media not yet a strong point
Road maps remain at a high, sometimes superficial level

23. Contenders: FIS
Balanced approach around functionality and architecture
Platform agility is one of its stronger aspects.
Business technology tools are not a strong point.
Built-in support for major third-party analytics solutions is virtually nonexistent.
Product strategy is good enough.
On the boundary from Strong Performer status

24. Contenders: Polaris FT
Flexible solution with peaks and troughs
Banking functionality more than good enough for many requirements
Need to improve out-of-the-box support of local regulation
Architecture, deployment, and operations strongest capability in Polaris’ current offering
Better articulated strategy than in the past
In particular, SaaS plans are in a good position, allowing the vendor to build on existing capabilities. 

25. Contenders: Oracle (with Oracle Banking Platform)
Advanced banking platform with a specific positioning
Built on Oracle infrastructure and designed it for enterprise-level deployments
Very competitive capabilities in certain areas, others are basic.
Competitive customer-oriented platform product configuration
Basic cross-channel solutions
Strategy suffers, for example, due to the lack of any somewhat binding timeline underneath.
Market presence builds more on Oracle than the two existing installations.

26. Jost Hoppermann

27. Selected Forrester research
August 6, 2014, “The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2014”
June 20, 2014, “Brief: Banking Platforms Need To Become Customer Centric”
June 16, 2014, “Customer-Facing Solutions Are Driving Banking Platform Deals”
September 23, 2013, “Increase Flexibility By Embracing Future Business And Technology Trends”
December 17, 2012, “The Forrester Wave: Global Banking Platforms, Q4 2012”
October 28, 2011, “Business-Process-Led Banking Platform Selection”
December 8, 2009, “The Banking Platform Of The Future”

28. Forrester’s Forum For Application Development & Delivery Professionals BUILD SOFTWARE THAT POWERS YOUR BUSINESS October 16-17, 2014 · SwissÔtel Chicago· Chicago, IL
In the age of the customer, winning requires innovation in customer management. And what is the key to innovation? Software.
This Forum is not just for those selecting the technology. If you are touched by software, then this is the Forum for you. Join us to learn how to:
Design processes and architectures that deliver customer engagement and drive competitive advantage. 
Turn big data and analytics into business strategies.
Design and deliver world-class digital and mobile solutions.
Source: Forrester Research (
Use Promo Code “ADD14WEB” to save $100!
Register before September 13 to save an additional $200.