1. Amber Process Guide:
Death Claim Process
Financial Adviser Guide

2. Contents 01 Introduction 02 What do Amber require?
03 Processing the claim
04 Closing the Account
05 Amber SIPP and Prudential Onshore Bond
06 FAQs

3. What is the high level process?
Introduction
In the event of a client’s death, Amber will handle the claim with the upmost compassion and consideration and will endeavour to make the process as easy as possible.
This guide will walk through Amber’s death claim process for ISAs and GIAs.
If your client holds a SIPP or Bond, these claims will be processed by the 3rd party provider. Contact information to progress these claim can be found at the back of this guide.
What is the high level process?
Amber require notification of the client’s death.
Amber’s death claim form is issued and should be completed and returned, along with the required documentation and evidence, including the death certificate.
Once all details are received of the estate, Amber will create an ‘Estate of the Client’ with an ‘Estate Account’. All assets will be moved into the account/s to allow us to progress the claim.
The assets will remain within the estate account until an instruction is received to advise of how they should be processed.
Once an instruction is received, Amber will take appropriate action to either sell the assets and issue payment to the specified destination or transfer to the specified account.

4. These details should be forwarded to:
We require a wet signature from the claimant/s on the death claim form.
Verification can be original or scanned copies of photographic ID such as: Driving license, passport
1. What do Amber require?
In the event of a client’s death Amber would politely ask that you notify us of this either by , telephone or letter, providing the following details:
Confirmation of the deceased client’s name and all associated account/s
Date of death
The postal and address of which all future correspondence will be issued to (This will include statements and death claim forms)
Claimant details and relationship (e.g. spouse, executor) if known at this stage.
Once we have received the above details we will issue you with our Amber Death Claim Form which should be completed and returned.
Along with the completed death claim form we require the following:
Death Certificate (Original or Certified)
Copy of the will (Where one exists)
Verification of the identification of the claimant
Grant of Probate (Where applicable)* *Please refer to the FAQ section for requirements
Please Note: Where we receive notification of the client’s death by way of a family member or additional source, we will notify you as their Adviser and make you aware of the details we have received

5. Where the deceased client held a joint GIA, a single GIA account will be opened in the surviving owners name, rather than the estate name.
Once the payment has been issued our Amber team will contact you to make you aware that the claim has been completed.
2. Processing the claim
Once we have received the death certificate, along with your instruction, Amber will create an ‘Estate of the Client’ and move the client’s existing account assets into an ‘Estate Account’.
What is an ‘Estate of the Client’ and ‘Estate Account’?
This is a new client, which Amber create, in the name of the deceased’s estate. A new GIA Account is then created under this client.
All existing ISA, JISA and GIA holdings and cash balances are transferred across to the Estate account.
Why do Amber create the ‘Estate of the Client’ and ‘Estate Account’?
The purpose for creating and moving all assets into the estate account is for tax reporting purposes.
On death, ISA/JISAs lose their tax wrapper status and become taxable against the estate. This will also apply to GIAs which become taxable against the estate from the date of death.
By separating the accounts, as described, it will allow for tax reporting to distinguish capital gains, losses and income relating to the deceased client or estate.
What happens next?
Where the balance of the account is to be paid to the claimant, Amber will sell any invested assets and issue payment to the specified bank account within 5-10 days from receipt of all required documentation.
For cases where a re-registration has been requested Amber will endeavour to process these within
10-20 working days.

6. 3. Closing the account
Once the balance of the account has been issued to the claimant the account will be set to a state of ‘closing’ for up to 6 months. This will allow for any outstanding dividends, rebates and interest payments to be received into the account.
The Amber Team will continue to monitor the account over the 6 month period and issue any received residual cash payments.

7. Prudential Onshore Portfolio Bond
Amber SIPP Accounts
Amber will require the initial information regarding the client, as per the ISA and GIA process:
Confirmation of the deceased client’s name and all associated account/s
Date of death
The postal and address of which all future correspondence will be issued to (This will include statements and death claim forms)
Claimant details and capacity (e.g. spouse, executor)
As our SIPP accounts are managed and serviced by Intelligent Money we will make them aware of the above information.
Intelligent Money will then contact you directly to advise you of their requirements and next steps.
Prudential Onshore Portfolio Bond
Prudential manage and service the Onshore Portfolio Bonds and impose their own death claim process.
You should notify Prudential of the death of your client. Prudential will then liaise with Amber to arrange the closure of the policy.
For information on Prudential’s process and requirements, please contact the Prudential directly on or

8. Death Claim Process – FAQs
My client held a joint GIA with their spouse, what will happen to the holdings? Where a GIA was jointly held, an Individual GIA will be opened in the surviving holder’s name. All assets and cash balances will be transferred into this account where they can continue to hold the assets. In this instance only a death certificate is required to enable Amber to process the claim.
My client’s spouse holds accounts on the Amber Platform and would like to transfer their deceased spouse’s holdings into their own, rather than receive a lump sum payment. Is this possible? Yes, this is possible. When returning the death claim form we would request a written instruction to be included, advising us of the account you wish for the holdings to be transferred to. Amber will require you to submit a Top Up on the client’s account, selecting the payment method of Cheque. The balance will then be transferred to the spouse’s account via the state account in this instance. Important Note: This option isn’t available for SIPPs and other third party accounts.
What documentation will be issued once you have received confirmation of the death and who will it be issued to? We will request a contact name and address for all future correspondence to be issued to. This can either be the executor, family member or yourselves, as their Financial Adviser. Statements and contract notes (if e-delivery is not requested) will continue to be issued to these contact details until the final residual payment is received and the account is then fully closed.
How long will it take to process the claim and for the money to be issued to the claimant? We appreciate it can take some time to obtain all necessary documentation on the event of a client’s death. Once we have received all required documentation, verification and claim details we can process the claim. From receipt of all required information we will endeavour to sell any invested assets and issue payment within 5-10 working days and complete any Re-registration requests within workings days. There will be instances where the claim or account details may require additional action which may impact the specified timescales. In these instances we will liaise with you on when you can expect for the claim to be finalised.

9. Do you require a Grant of Probate
Do you require a Grant of Probate? A Grant of Probate is not required in all instances. We do not require this to settle the claim where:
The total claim value of all accounts does not exceed £25,000 (This is not including Intelligent Money, other 3rd party products or Joint General Investment Accounts)
The surviving spouse is making the claim
The claim is for a Joint General Investment Account

10. Amber Process Guide: Death Claim Process 03 2016
Financial Adviser Guide