1. Client Loyalty 2.0 90 Day Action-Sales Oriented
Customer Loyalty=Sales
Presented By Constance Woodson

2. Cultivating Social Landscape
Studies show Customer Satisfaction is the Key to Business
School of Thought:
Avoidance of what people are saying about
the brand can lead to dissatisfied customers
Trusting Social Media Landscapes to deliver brand
messaging; forgoing what customer needs are
Sharing information is critical and key to customer satisfaction
Reflective assessment and creative problem solving---
every customer is unique!

3. Culture Climate Hot or Cold?
Work culture resistant to change? Implement inspirational tools such as TED talks, internal/external
Speakers; inviting change and
innovation in the work place.
Can’t see thought leadership blogs
as a way to increase sales? Customers
can learn about your company’s values and think you care

4. Takes more than people skills
You also need:
Giving
Identifying, problem-solving and setting damage controls in place
Consistent logistics during busy work and peak times
Monitoring conversations by skilled social listening skills, adding
quality control systems between customer and brand
Researching Business Case Studies (see Case Summary page)
Creative approaches to client assessments

5. Quality Customer Service Reads Volumes
Don’t be a Poser!
Path to Authentic Customer Experience:
Leaving the script when necessary
Articulating company vision
Continuously learning from customer feedback
Re-applying insight to win customer over
Love serving and making customer happy
Steering negative feedback, not handling it

6. Case Summary Bibliography
After assessing quality control systems, it’s critical every business today employ humanities as well. Business intelligence concerning CRM Software to Total Quality Management (TOM) are key to measuring client success. However, Client satisfaction is key to sales. By way of experience, the bigger picture of Customer Satisfaction counts on enabling employees to access information about customer needs. In order to offer customer success, opting technologies alone to solicit customer feedback offers instant responses. Whereas, human connection offers loyalty. Can technologies rally customer loyalty? Read McDonald’s Corporation latest roll out campaign I discovered in research. Integrating technology with customer satisfaction can produce sales profits
Bibliography
McDonald's Corporation Rolling out to Customers, Chicago Business Journal , 2013 October 1