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ADONIS®-BPM-Toolkit Simulation Component.

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Presentation on theme: "ADONIS®-BPM-Toolkit Simulation Component."— Presentation transcript:

1 ADONIS®-BPM-Toolkit Simulation Component

2 Overview 1 Basics 2 Pre-requisites 3 Path Analysis 4 Capacity Analysis
5 Workload Analysis

3 Components Path analysis Agents Free simulation cache
Capacity analysis Delete simulation results Workload analysis (steady state) Offline animation Workload analysis (fixed time period)

4 Definition model, that shows reality
The simulation of a system means working with a model, that shows reality in consideration to the characteristics that have to be taken into account. interpret abstract Parameters:

5 Objective of Simulation Studies
Process times Process costs Imitation Study Analysis of the behaviour of complex, dynamic systems.

6 ? Proceeding Objectives Model creation Validity check Simulation
execution ?

7 Proceeding according to BPMS Methodology
Objectives Analysis Model creation Evaluation Criteria definition Validity check Acquisition ? ? Simulation execution Design

8 Phase of the Objective Definition
Defining precisely the tasks enables: Definition of a general framework and of restrictions of factors of decision making to evaluate whether the simulation results correspond to the objective guidelines to identify factors of decision making

9 Simulation Algorithms Result of the simulation
Path analysis Capacity analysis Workload analysis Steady state Fixed time period Result of the simulation Anticipation of potential restructuring measures and consideration of the effects from different points of view

10 Simulation Algorithms
Path analysis: ("Play through the processes") Simulation without consideration of the working environment (structure organisation) Expected values of times and costs Critical paths Determination of the dimension of the personnel needs in person days Capacity analysis: Simulation with assignment of the activities to the performers Exact determination of the personnel requirements Consideration of the personnel costs Workload analysis: Simulation including calculation of waiting times (queue model) Activity and process costs Capacity planning by means of process and person calendar

11 Algorithms: For and Against the Execution
Path analysis: + Less costs for the Acquisition phase + Easy interpretation of results - Acquisition costs for waiting times cannot be calculated Capacity analysis: + Evaluation of the organizational structure is possible + Includes personnel costs - Acquisition costs for waiting times cannot be calculated Workload analysis: + Dynamic capacity planning determination - Acquisition costs for the arrival times of processes

12 Overview 1 Basics 2 Pre-requisites 3 Path Analysis 4 Capacity Analysis
5 Workload Analysis

13 General Pre-requisites
Business process models have to fit the following general pre-requisites in order to be able to simulate them: Each model has to contain exactly one start object Each model has to contain at least one end object An unbroken and logical connection has to be created between start object(s) and end object(s) via other modelling objects (e.g. activities, decisions) and/or connectors The transition conditions or transition probabilities after a decision have to be defined correctly The parallelities must be modelled correctly

14 Special Pre-requisites
For the simulation algorithms "Capacity analysis" and "Workload analysis", there are in addition, the following requirements: In each activity, a performer assignment has to be defined An application model (consisting of at least one business process model and exactly one working environment model) has to be defined. By modeling resources, a resource assignment has to be defined Note: By storing times, costs and quantities in the models, no pre-requisite is necessary for executing the evaluations. However, if no value has been assigned, the evaluation results could be incomplete.

15 Setting Overview Variable assignment 1) Resource assignment 2)
Business process Resource assignment 2) Activity times 1) Performer assignment 2) Condition of transition 1) Subprocess 1) 1) Path- and capacity analysis 2) Capacity analysis Note: In the ADONIS notebook, a help input is available for the settings described: it can be opened by clicking on the smart icon

16 Other Relevant to Simulation Attributes
Business process Quantity 2) Time period 2) Activity costs 1) Working environment Wage per hour 2) 1) Path and capacity analysis 2) Capacity analysis Availability 2)

17 Sub Process Clicking on the "Add" button in the ADONIS® notebook (subprocess object - attribute "referenced subprocess") enables to create a reference to a business process model, i.e. a subprocess call. 1. Select the process to be referenced 2. Assign an attribute value 1. 1. Clicking on the "New" button enables to create a new process model and then reference it.

18 Activity Times 1. Enter an attribute value
The values entered in the fields "Years", "Days", "Hours", "Minutes" and "Seconds" are automatically transposed in the ADONIS time format (jj:ttt:hh:mm:ss) and represented in the field "Value". 2. Assign the attribute value (and close window) 1. 2. Note: Storing times in the models is not a pre-requisite for executing the evaluations. However, if no value has been assigned, the evaluation results could be incomplete.

19 Random Generator (discrete)
1. Select "discrete" distribution Repeat, until all the symbols and their probabilities are entered 2a. Enter symbol names 2b. Enter a probability 2c. Enter an attribute value 3. Assign the definition (the syntactically correct assignment expression is displayed in the field "Value") 4. Assign the attribute value

20 Random Generator (exponential)
1. Select "exponential" distribution 2. Enter an expected value 3. Assign the definition (the syntactically correct assignment expression is displayed in the field "Value") 1. 2. 4. Assign the attribute value 3. 4.

21 Random Generator (uniform)
1. Select "uniform" distribution 2. Enter a lower bound 1. 3. Enter an upper bound 4. Assign the definition (the syntactically correct assignment expression is displayed in the field "Value") 2. 3. 5. Assign the attribute value 4. 5.

22 Random Generator (normal)
1. Select "normal" distribution 2. Enter an expected value 1. 3. Enter a standard deviation 4. Assign the definition (the syntactically correct assignment expression is displayed in the field "Value") 2. 3. 5. Assign the attribute value 4. 5.

23 Transition Condition Define transition condition 1a. Select a variable
1b. Select operator 1c. Select value (symbol) 2. Assign the definition (the syntactically correct assignment expression is displayed in the field "Value") 3. Assign the attribute value The buttons "AND", "OR", "NOT" enable to logically link several elementary expressions.

24 Excerpt from the ADONIS notebook
Variable Type In addition to the definition of a distribution in the random generator object, the variable type must be defined accordingly. In case of a discrete distribution, the variable type "Enumeration" has to be assigned. In case of an exponential, uniform or normal distribution, the variable type "float" has to be assigned. Excerpt from the ADONIS notebook of a variable object

25 Excerpt from the ADONIS notebook
Variable Scope The definition of the variable scope enables to determine in which places this variable can be read out in transition conditions. The locally valid variables can be read out only in the model in which they are modelled. The globally valid variables can be read out in subordinated models, as well as in Global valid variables, and can be called in proceeding and subsequent models Excerpt from the ADONIS notebook of a variable object Note: Linking the random generator to the nodes (e.g. activities, process start) in the process model has to occur in the flow sequence before reading out the corresponding variable in the transition condition of a subsequence connector.

26 Performer Assignment 1. Select working environment model (the model has to be opened; the objects necessary for the performer assignment have to be contained in the model) 2. Select a class or object 3. Select a relation 4. Assign the definition (the syntactically correct performer expression is displayed in the field "Performer") 1. 5. Assign the attribute value 3. 2. 4. 5. The buttons "AND", "OR", "NOT" enable to logically link several elementary expressions.

27 (hierarchical working environment models)
Performer Assignment (hierarchical working environment models) By using hierarchical working environment models, the position of the performer has to be specified after the performer assignment. Option „Objects that refer to the main model" The performer to be assigned is searched only in the main model (the main model is the working environment model defined in the application model) Option „Objects that refer to the current model" The performer to be assigned is searched only in the current model. (The current model is the working environment model selected by defining the performer assignment) Option „Objects that refer to the whole model tree" The performer to be assigned is searched over the whole working environment model hierarchy.

28 Performer Assignment for Sub Processes
The performer assignment is possible in subprocess objects as well, (on the condition that they have been defined accordingly). It enables to define "standard performer assignment expressions", which are evaluated when no performer assignment has been made to the activities of the subprocess. Performer assignment (simplified) Example: In the main model, the performer "Responsible person" has been assigned in the subprocess. During the simulation, the performer "Responsible person" is assigned to "Activity-3" in the submodel, since no performer assignment has been made in "Activity-3". In submodel (2d level), no performer has been defined as well. Therefore, the standard value from the subprocess object is used in the submodel during the simulation. Since there was no assignment for this value as well, the standard value from the main model – i.e. responsible person – is assigned to "Activity-4" .

29 Resource Assignment 1. Select a working environment model (the model has to be opened; the objects needed for the performer assignment have to be contained in the model) 2. Select a class or object 3. Select a relation 4. Assign the definition (the syntactically correct performer expression is displayed in the field "Value") 1. 5. Assign the attribute value 3. 2. 4. 5. The buttons "AND", "OR", "NOT" enable to logically link several elementary expressions.

30 Overview 1 Basics 2 Pre-requisites 3 Path Analysis 4 Capacity Analysis
5 Workload Analysis

31 "Play through" a process:
Overview "Play through" a process: Business process model (inclusive subprocesses) Input Expected times (WT, ET, RT, TT, CT) and costs for a single path Expected times and costs for the process Determination of "critical paths" Determination of personnel needs, in person days Output

32 Execution 2. Smart Icon or Menu „Algorithm“ Menu item „Path analysis“
Button „OK“ 1. 3. 4. 1. Select a (main) process model 2. Define the numbers 3. Determine the options 4. Activate the passive components 5. Start the path analysis 5.

33 Numbers "Number of simulations" Indicates how many processes have to be „run through". The number of simulations is a measure of precision, i.e. the higher the number is, the more precise the simulation results are. "Working days per year" Serves to determine the enterprise time, together with the value entered in the field "Hours per working day". "Hours per working day" Serves to determine the enterprise time, together with the value contained in the field "Working days per year".

34 Number of Simulation Runs
Quality criterion Random generator Simulation result 90% 100% 0% e.g.: Runs = 1 Runs = 2 Runs = 1000 10% 90% 100% 0% 10% 90% 89% 11% 10%

35 Options "Input parameters" Select which input parameter combination has to be used as input for the simulation. "Info" Explanations to the currently selected input parameter combination. "Agents" Open the agent overview of the selected model.

36 Passive Components Program calls: Deterministic simulation: Protocol:
This option is not available in the path analysis. Deterministic simulation: Every simulation run generates random numbers, to calculate probabilities. When the deterministic simulation is activated, the „random” numbers have the same value with every simulation run as long as the model remains unchanged.. The „Start value“ parameter is the basis of the random number calculation. If you change it, you will obtain new – however deterministic – result. Protocol:

37 The Algorithm Σ0 Σ1 = Σ0 + Σ1.1 Path 1 Path 2 Σ2 = Σ0 + 0

38 Result Selection 1. Sort the path results 5. 2. Show the path result
3. Show the (whole) results 4. Show agent results 5. Save path results 6. Save simulation results in the models 5. 6. 1. 2. 3. 4.

39 Single Path Results Display of the selected path in the model graphic
Expected values of times and costs for each path Flow description for the selected path (list of all the nodes contained in the path)

40 (Whole) Results of the Path Analysis
Expected values of times and costs for the whole process

41 Attention: Determination of the Personnel Needs
The path analysis enables to determine a scope for the personnel needs, i.e. it is possible to calculate the personnel needs for the whole process. If the process is executed by different employees or by employees with different roles, this cannot be taken into account during the path analysis. The determination of the personnel needs on the basis of the path analysis occurs on the one hand, depending on the expected value for the execution time and on the other hand, depending on the frequency of the simulated process. Example: Execution time: 16 min 23 sec (= 983 sec) Frequency: times per year Whole working time per person per year: 170 Days for 8 h = h = sec Gives as personnel needs: 983   = 2,0077  2 persons

42 Overview 1 Basics 2 Pre-requisites 3 Path Analysis 4 Capacity Analysis
5 Workload Analysis

43 Overview "Assignment of performers to activities" Application model
Input Output Costs of activities and processes Exact determination of personnel needs Reference to personnel costs

44 one or several BP models
Application Models (1) Application model one or several BP models exactly one WE model Business process models Working environment models Note: Application models consist only of main models (BP and WE models). The referenced models are automatically determined during the simulation.

45 Application Models (2) Business process models
Working environment models Application models

46 Defining Application Models
Simulation component: Modelling component: 2. Maßzahlen definieren Menu „Algorithm“ Menu itemt „ Capacity analysis“ Button „Add“ Menu „Algorithm“ Menu item „Capacity analysis“ Button „Add“ or 1. 2. 4. 3. 1. Select the main BP model(s) 2. Select the main WE model 3. Enter the name of the application model 4. Define the application model

47 Execution Smart Icon or Menu „Algorithm“ 2.
Menu item „Capacity Analysis“ 1. 2. 4. 3. 5. 1. Select an application model 2. Define the numbers 3. Determine the options 4. Activate the passive components 5. Start capacity analysis

48 Numbers Number of simulations Indicates how many processes have to be „run through". The number of simulations is a measure of precision, i.e. the higher the number, the more precise the simulation results are. Working days per year Serves to determine the enterprise time, together with the value entered in the field "Hours per working day". Hours per working day Serves to determine the enterprise time, together with the value containted in the field "Working days per year".

49 Number of Simulation Runs
Quality criterion Random generator Simulation result 90% 100% 0% e.g.: Runs = 1 Runs = 2 Runs = 1000 10% 90% 100% 0% 10% 90% 89% 11% 10%

50 Options Input parameter
Select which input parameter combination has to be used as input for the simulation. Info Explanations for the currently selected input parameter combination. Agents Open the agent overview of the selected model.

51 Capacity Analysis - Passive Components
Program calls If this option is active, program calls are executed during the simulation, according to the definition of the input parameters. Path analysis If this option is active, the results of the capacity analysis (cycle time) are determined. Computation If this option is active, the results of the capacity analysis (times and costs) are determined. Deterministic simulation: Every simulation run generates random numbers, to calculate probabilities. When the deterministic simulation is activated, the „random” numbers have the same value with every simulation run as long as the model remains unchanged. The „Start value“ parameter is the basis of the random number calculation. If you change it, you will obtain new – however deterministic – result. Protocol If this option is active, a protocol (brief form for later offline animation) is generated in the file indicated.

52 Algorithm Path 1 Path 2 1 = + 2 1.1 Herbertson Summer Winter During simulation, the performer assignment expression is evaluated in the activities and a performer from the working environment model, is assigned to each activity.

53 Capacity Analysis 1. 2. 4. 3. 5. 6. 5. Save the simulation results in the models 6. Show the agent results 1. Reference values for the calculation 2. Select the structure to be used for the resource results 4. Show the results 3. Time period for the calculation

54 Results (tabular) Structure of the simulation results
Determined times and costs Number

55 Results (graphical) Bar chart Pie chart

56 Attention: Determination of the Personnel Needs
In contrast to the determination of a scope for the personnel needs based on the path analysis, the capacity analysis offers automatic personnel needs calculation (per month or per year). The working environment, that is the basis for the capacity analysis, is here taken into account, so that the personnel needs can be determined for each single group (e.g. roles, organisational units). Personnel needs related to roles per year

57 Overview 1 Basics 2 Pre-requisites 3 Path Analysis 4 Capacity Analysis
5 Workload Analysis

58 Capacity versus Workload Analysis
Simulation analysis Path Capacity analysis Workload analysis 200 x BP Open account per day How many resources are required? 20 employees, 10 PCs, 2 fax machines, 15 telephones, ... (resources given) Why are the waiting times created? How do cycle times develop?

59 Overview Result Application model Waiting times Workloads
"Queue model" Application model Input Waiting times Workloads Activity and process costs Output Evaluation of the process behaviour under a given resource amount Costs Result


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