1. Delivering Outstanding Tutorials new National Occupational Standards for Personal Tutoring and GROW coaching model

2. Aims Enable personal tutors to carry out more effective one-to-one tutorials Introduce you to new National Occupational Standards for Personal Tutoring Introduced you to a powerful coaching method called GROW

3. Starter Questions What is the purpose of tutorials? What skills does the tutor need? What are the benefits to the learner?

4. National Occupational Standards http://www.fetn.org.uk/

5. 01 Manage self, work relationships and work demands 02 Develop own practice in personal tutoring The Standards: the Personal Tutor

6. 03 Create a safe, supportive and positive learning environment 04 Explore and identify learners’ needs and address barriers to learning 05 Enable learners to set learning targets and evaluate their progress and achievement 06 Encourage the development of learner autonomy The Standards: one-to-one tutorials

7. 07 Enable learners to develop personal and social skills and cultural awareness 08 Enable learners to enhance learning and employability skills 09 Support learners’ transition and progression The Standards: group tutorials

8. 10 Provide learner access to specialist support services 11 Contribute to improving the quality and impact of personal tutoring and its reputation within own organisation The Standards: quality and impact

9. Coaching Using the GROW model

11. GGoal This is the end point, where the client wants to be. The goal has to be defined in such a way that it is very clear to the client when they have achieved it. RReality The Current Reality is where the client is now. What are the issues, the challenges, how far are they away from their goal? O Obstacles There will be Obstacles stopping the client getting from where they are now to where they want to go. If there were no Obstacles the client would already have reached their goal. Options Once Obstacles have been identified, the client needs to find ways of dealing with them if they are to make progress. These are the Options. WWay Forward The Options then need to be converted into action steps which will take the client to their goal. These are the Way Forward.

13. The Coaching Conversation The two most important skills for a coach are the ability to ask good questions and listen effectively. Don't ask closed questions that call for a yes or no answer, such as "Did that cause a problem?" Instead ask open ones like "What effect did that have?" Be prepared with a list of questions for each stage of the GROW process – see pack for suggestions Use active listening skills and let the student do most of the talking. Remember that silence provides valuable thinking time: you don't always have to fill silence with the next question.