1. Dr. Smith and/or her Staff Assistant
SARAH’S
PERSONA
Name:
Dr. Smith and/or her Staff Assistant
User Type:
Faculty (usually department head) and Staff
Quote:
Our school wants to provide more online resources for our students. How do we do that?
Faculty have similar needs to researchers but are less willing to learn or be patient. They also have teaching duties & course support needs.
They often use a staff assistant to gather library materials even though the faculty member is the true user.
Goals & Needs
Obstacles & Pain Points
Opportunities
To evaluate & provide online resources for students — specifically required texts for courses
What does the Library already have? I don’t know because the catalog is hard to use.
How do we set up a subscription with a publisher?
What’s a good deal? How much should we be paying for these resources?
Are these resources even available online? How do we find out?
Market these services:
A Librarian can guide research into online resources & possible access
A Librarian can negotiate license & pricing on behalf of your school
Our Librarians can be more proactive in maintaining up-to- date required textbooks lists, and identifying any available resources that would be of interest to a school before the crisis point
Web team & Collections should improve the catalog so it’s easier for our users to find materials without a Librarian’s help
Borrowing account? No
Most-used library
Online
To provide list of required textbooks to students, and if they’re available at the Library
Difficulty using the catalog to find out if the Library has a text or not
It’s time consuming to update this information every semester/year
I’m not sure if the text is available online … how can I find this out?
Web team & Collections should improve the catalog so it’s easier for our users to find materials
A Librarian can maintain textbook availability lists for schools, or review the faculty/staff person’s compiled list
LibGuide?
Integrate this information with CLE?
Market Library to students by including an ‘available at the Library’ callout next to textbooks
Win 7 Laptop
IE 10
Most-used tech
Parnassus
Campus
Interest in in-person events & help
None
Very Into It