1. Customer Obsession… NOW
Customer Obsession… NOW
Next Generation Sales Strategy.

2. Anyone can talk big. We deliver.
How do we do it?
Anyone can talk big. We deliver.
Our development team is unique in that it grew up and develops in the real world of moving. Success comes in the form of innovation… a new invention rather than just making today’s solutions better.
History of Success in Innovation
It’s not about the technology. It’s about creating an amazing experience. Our focus is to deliver an intuitive product that’s easy and ready to use.
Smarter Approach
We immerse ourselves into the environments of our clients and their transferees. We see, learn, and are inspired to imagine, design, and develop a unique experience.
The Art of Noticing
It takes lots of caffeine.

3. Customer Lyf Clarity Control Happiness
“A new way to move. Customer Obsession: Making Our Customers Happy.”
Seamless, orchestrated customer experience.
Realtime feedback and 15 min. commitment to resolution.
Customer Care right now, not after the fact.
A Sales Differentiator
Everything I need to know about my move.
Clarity
I can make a difference in my move.
Control
Wow, you make me happy!
Happiness

4. One-way video communication to avoid customer anxiety.
Customer Lyf
“A new way to move. Customer Obsession: Making Our Customers Happy.”
One-way video communication to avoid customer anxiety.
Contact Us
Seamless, orchestrated customer experience.
Realtime feedback and 15 min. commitment to resolution.
Customer Care right now, not after the fact.
A Sales Differentiator
Everything I need to know about my move.
Clarity
I can make a difference in my move.
Control
Wow, you make me happy!
Happiness

5. Every Issue Addressed in 15 Minutes or Less
Happiness Management
A new way of thinking
Every Issue Addressed in 15 Minutes or Less
:15
Feedback Heard
Questions
Answered
How often is the customer happy and how happy are they when they are? 1
Happiness Count
When dissatisfaction happens, how long does it take to make the person happy again? (15 Min. Target) 2
Resolution Time

6. Serving unhappy customers intelligently
Unhappy Response
Serving unhappy customers intelligently
We predict reasons for unhappiness based on the move’s status.
Smart routing gets the issue to the person most able to resolve it.
Fallbacks and catch-alls ensure a prompt response regardless of operational conditions.
Dashboard Accountability
Ashley’s Got This!
Movers Late
Ashley Resolved!

7. Customer Lyf Clarity Control Happiness
“A new way to move. Customer Obsession: Making Our Customers Happy.”
Seamless, orchestrated customer experience.
Realtime feedback and 15 min. commitment to resolution.
Customer Care right now, not after the fact.
A Sales Differentiator
Everything I need to know about my move.
Clarity
I can make a difference in my move.
Control
Wow, you make me happy!
Happiness

8. Customer Care Lyf
Powerful, easy, intuitive, and fun. We’re changing the game.
Movers Late
Ashley’s Got It!
3:51
Dislikes Price
0:32
Happiness Management
See real-time feedback that simplifies quality into a happy or unhappy.
Retrospective
Comprehensive reporting of past work to hunt down efficiencies and improve.
RTC Video Calling
People do business with people.
Secret Sauce
Can’t tell you what that is yet. Feel free to guess.
Windows
Mac
Linux
Android
iOs
Happiness Management Platform

9. Next Generation Sales Tool Enhances Closing Ratio & Margins
My First Template
Survey Lyf
Next Generation Sales Tool Enhances Closing Ratio & Margins
About The Project
Live Feedback as a Sales Tool
Easy On-Demand Survey Scheduling
Step-by-step Needs Analysis
Custom-Tailored Preparation Guides
Realtime Communication
For Android, Apple, & Web
Movers Late
Ashley’s Got It!
3:51
Dislikes Price
0:32
Advanced R&D
Augmented Reality New Home Furniture Placement
Estimation tools that Learn and Improve With Use

10. Cleverized

11. Processing Time 7 Hours Over 7 Days
The Traditional Model 1
Stressed Search 2
Overwhelming Choices 3
Branded and Non-Branded Options
Processing Time
7 Hours Over 7 Days 4
Multiple and Invasive Communication 5
Move vs. Moving Experience 6
Emotional Purchase

12. Processing Time 5 Minutes
The Uber-ized Model 1
Simplified Search 2
One Size Fits All 3
None, Minimal, not Relevant Choices
Processing Time
5 Minutes 4
Multiple and Invasive Communication 5
Non-Branded 6
Techie vs. Moving Experience 7
Price Driven and Convenience Purchase

13. The Intelligent, Emotion-Based Buying Platform.
Intuitive Quick Search
Smart Match Algorithm
Moving & Movers Ecosystem – Plug & Play
Anonymous Directed Communication
Competitive Process
People Doing Business With People
Emotion-Based Selection

14. 3 Intuitive Quick Search
Smart-match algorithm powered by databases filters down to three choices.
Enter Address… 3
AMS Proprietary Quoting Engine determines move quote.

15. Click here to see them compete for your business
These are your three most relevant choices.
Click here to see them compete for your business
Tom
John
Debbie

16. Three Pitches Incentives & Offers Anonymous Realtime Feedback
Mock up are included
Your Score 34
2:15
Anonymous
Incentives & Offers
Your Score 27
0:32
Their
Score 27
TheirScore 34
Realtime Feedback
Time-Bound
Clever Comparative Emotion Tracking
Competitive Scoring
1:10

17. Sales Platform Plug & Play Sales “The Uber for Salespeople.”1 5 3 2 4
613 Aventaile Ln.
Plano, TX 75023
4 Bedroom – 2678 sq. ft.
Quoted Time – 8-10 hours.
2:15
My Score 44
“The Uber for Salespeople.”
Score To Beat 52
Stop Driving. Start Selling.
Multi-Product & Service
On-Demand Salespeople
Integrity Rating
Network-wide Ranking
No Maybes or Callbacks
Easy Online Training
Wheel Presentation

18. Final Review You liked All My Sons Best. 13 34 27 Select & Book

19. We Know Moving
Applying Moving Industry Experience to technology.
We know the customers, we know the players, we know the game, we know moving, we know home services.

20. Home Services Experience
Expanding the Zillow Lifecycle
Moving the customer from closing on their new house to everything they need to make it their home.
Realty Experience
Move Experience
Home Services Experience
DotLoop

21. Monetization Presentation Fee (x3) Success Fee (x1)
Powerful revenue source.
Presentation Fee (x3)
Success Fee (x1)
Emoji-Based Advertising (Service Providers)

22. Your Friend In The Moving Business