1. Using Performance Evidence
Event title
Using Performance Evidence
Dr. J. Eric Davies
LISU
Loughborough University

2. EBM
Summary -
Libraries and Managing
Performance and Evidence
Aspects of Applying Evidence including Benchmarking

3. EBM
Libraries and Information Agencies -
Providing:-
Access to Information
Space ~ Ambience
Services ~ Advice ~ Support
Opportunities ~ Stimulus

4. EBM Measured Management Libraries and Information Agencies –
Event title
Libraries and Information Agencies –
Management Challenges are
PERFORMANCE CENTRED
Meeting the challenges using
PERFORMANCE EVIDENCE
to:
maximise resources
demonstrate accountability
accommodate innovation

5. EBM
PERFORMANCE EVIDENCE for –
Managing economically [multi focus]
Managing efficiently [internal focus]
Managing effectively [user focus]
Advocacy through added value [external focus]
Accountability (target practice) [external focus]
Developing services [ multi focus]

6. Aspects of Performance Evidence – 4C’s
Event title
EBM
Aspects of Performance Evidence – 4C’s
Calculating local performance data.
Comparing pooled data gathered and benchmarking against similar systems.
Contrasting performance against standards and national examples of best practice.
Containing and assimilating research based intelligence.

7. Outcomes USER RESPONSES Non-User / Impacts Potential-User Data
EBM
Inputs SERVICE DOMAIN
Outputs
Outcomes USER RESPONSES
Non-User /
Impacts Potential-User Data E v i d e n c

8. EBM BENCHMARKING STRATEGIC
macro performance metrics and qualitative evidence
PROCESS
detail cost performance data

9. EBM
BENCHMARKING –
Evaluate the level of performance of various services within an institution
Overall level of institution performance
Compare performance over time
Compare with other institutions
Compare with recognised standards

10. University Library - Book expenditure per FTE student

11. University Library - FTE students per seat1 2 3 4 5 6 7 8 9 10
XXXXX
Group
CURL
SCONUL

12. PLs - Comparing with published standards

13. British Library reader satisfaction survey ratings

14. Books re-shelving and tidying performance

15. EBM PERFORMANCE EVIDENCE CULTURE
Service design and delivery are informed by appropriate internal and external evidence.
This approach is built in to service
“Think Evidence” attitude permeates the Organisation.
Pre-requisites= Skills, Knowledge, Attitudes