1. SAP Enterprise Support, cloud edition for Cloud for Customer
Public
SAP Enterprise Support, cloud edition for Cloud for Customer
Speaker’s Name/Department (delete if not needed) April 15, 2015
Hello everyone and welcome to today’s overview session about SAP Enterprise Support.
My name is _____ , I am part of _____.
During this session I will explain to you why SAP Enterprise Support is the unprecedented support offering across all deployment scenarios - regardless of whether you use on-premise SAP solutions, the SAP Cloud portfolio, or a hybrid mix of the two.

2. SAP Enterprise Support Proactivity from day one complementing first class issue resolution
Proactive and Preventive
SAP Enterprise Support
Proactive and preventive support from day one covering the complete lifecycle
24x7 production down support based on service level agreements
Smooth integration of cloud solutions and end-to-end supportability of hybrid landscapes
Faster time-to-value and accelerated adoption of innovations with minimal business disruption
Automation capabilities of SAP Solution Manager for on-premise and hybrid scenarios
Built-in SAP ONE Support capabilities: Consistent and meaningful support experience across deployment options
Mission Critical Support
Innovate Better
Empowerment
Operate Better
Integrate Better
Collaboration
On-Premise
Hybrid
Innovation & Value Realization
Customer
Leverage Better
Implement Better
Cloud

3. SAP Enterprise Support, cloud editions
SAP Enterprise Support, cloud editions Substantial commitment from SAP for reliability, innovation, and value realization
Built-in SAP ONE Support capabilities
SAP Enterprise Support
Higher reliability of business processes and applications Proactive measures to prevent business disruptions from occurring and 24x7 mission-critical support with best-in-class service-level agreements that gets you the attention you need at the speed you expect
SAP Enterprise Support, cloud editions
Capabilities to quickly adopt to changing business requirements Best practices, knowledge, and skills to quickly adopt SAP solutions in your organization, on top of guidance on innovation opportunities – delivered by the SAP Enterprise Support Academy
Efficiency from personalized collaboration with SAP Optimized cloud usage experience through direct access to the SAP Enterprise Support advisory team and platforms for social business collaboration
SAP Enterprise Support for Cloud is a substantial commitment from SAP for reliability, innovation, and value realization.
Customers gain:
Higher reliability of business processes and applications Proactive measures to prevent business disruptions from occurring and 24x7 mission-critical support with best-in-class service-level agreements that gets you the attention you need at the speed you expect
Capabilities to quickly adopt to changing business requirements Best practices, knowledge, and skills to quickly adopt SAP solutions in your organization, on top of guidance on innovation opportunities – delivered by the SAP Enterprise Support Academy
Efficiency from personalized collaboration with SAP Optimized cloud usage experience through direct access to SAP support experts and platforms for social business collaboration
Better business outcomes from your SAP Cloud services Tools and proactive services that help in identifying and realizing business value when using SAP cloud services
Better business outcomes from your SAP Cloud services Tools and proactive services that help in identifying and realizing business value when using SAP cloud services

4. SAP Enterprise Support, cloud edition for Cloud for Customer
SAP Enterprise Support, cloud edition for Cloud for Customer Included in the subscription fees for Cloud for Customer
SAP Enterprise Support
Mission Critical Support
Global 24x7 root cause analysis and coordinated escalation procedures
SLAs on initial response time, corrective action, and system cloud application availability
Built-in support application including federated solution search and incident monitoring
Empowerment
SAP Enterprise Support Academy with innovative learning assets
Collaboration
Community, portal, and phone support channels
Access to SAP Support Advisory expert pool
Platform for social business collaboration
Application monitoring for availability and performance
Innovation & Value Realization
General release notes and product roadmap webinars
Business scenario recommendations
QA services & integration advice
Proactive detection of risks before they become problems and impact the business
Built-in SAP ONE Support capabilities to manage hybrid software landscapes more successfully
SAP C4C
SAP Enterprise Support, cloud edition for Cloud for Customer
Cloud
For more information please refer to

5. Delivering ONE Customer Support Experience With SAP Enterprise Support for SAP On-Premise Solutions and SAP Enterprise Support, cloud editions
Proactive and Preventive
SAP Enterprise Support
Mission Critical Support
Innovate Better
Empowerment
Operate Better
Integrate Better
Collaboration
On-Premise
Hybrid
Innovation & Value Realization
Customer
Leverage Better
Implement Better
Cloud
SAP On-Premise Solutions
SAP S/4HANA (cloud edition)
SF Cloud Solutions
SAP Business ByDesign …
SAP ByD

6. Thank you
Contact information:
F name MI. L name
Title
Address
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