1. ZENworks® for Desktops Prometheus Application Management
Novell BrainShare 2002
ZENworks® for Desktops Prometheus Application Management
Jerry Chadwick
Software Development Manager
Novell, Inc.
Ian Parish
Senior Software Engineer
Steve Wootton
TUT213—ZENworks for Desktops "Prometheus" Application Management

2. Agenda This session will cover:
Novell BrainShare 2002
Agenda
This session will cover:
ZENworks for Desktops (ZfD) Prometheus Application Management
With and without a Novell client
Behind and through the firewall
Integration with thin-clients
Web-delivered applications
Many great new features
Lots of demos/previews
TUT213—ZENworks for Desktops "Prometheus" Application Management

3. Vision…one Net Mission
A world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries
Mission
To solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

5. What Is Novell ZENworks?
Novell BrainShare 2002
What Is Novell ZENworks?
The Novell ZENworks family of products…
Automates and personalizes content and applications to increase productivity for end users and network managers alike
Allows you to minimize costs by reducing redundancies, effectively leveraging your resources and precisely tracking their use
TUT213—ZENworks for Desktops "Prometheus" Application Management

6. The Novell ZENworks Family
Novell BrainShare 2002
The Novell ZENworks Family
ZENworks for Desktops
Manages the complete workstation lifecycle and provides personalized workstation service to end users
ZENworks for Servers
Provides cross-platform server consistency, content distribution, and management of critical resources, alarms, SNMP, and inventory assets
ZENworks Preboot Services
Enables PXE integration for ZENworks for Desktops workstation disk imaging
ZENworks for Handhelds
Automates management for wireless and handheld devices
ZENworks OnDemand Services
Automates digital asset provisioning to users wherever they are; tracks and reports usage; manages and personalizes terminal services
ZENworks Suite
Extends the managed, personalized work environment to any location from any Windows machine
TUT213—ZENworks for Desktops "Prometheus" Application Management

7. ZENworks for Desktops Awards
Novell BrainShare 2002
ZENworks for Desktops Awards
Best of Comdex Fall 2001
Best Enterprise Software
Novell is only vendor with multiple products chosen as Comdex 2001
Network World Reader’s Choice
Best Desktop Management software
Network World+Interop
Best-of-Show Winner in “Network Management” category
Novell is only vendor with multiple products chosen as Best of Show
Network Computing
Well-Connected in TWO categories
- Best Software Delivery & Desktop Management System
- Best Directory-based Application
TUT213—ZENworks for Desktops "Prometheus" Application Management

8. Shameful Self-Promotion Slide
Novell BrainShare 2002
Shameful Self-Promotion Slide
"ZENworks for Desktops has changed the way Brampton's IT department operates. It has freed our team from time-consuming, repetitive maintenance tasks, allowing us to be more proactive and to focus on long-term, strategic enhancement-related projects.”
—Jack Marsman
Manager, Infrastructure and Client Support
City of Brampton (Ontario, Canada)
“ZENworks gave customers an average three-year return on investment (ROI) of 2,039 percent and a payback time of less than three months. Average savings over a three-year period from deploying ZENworks have a net present value of $1.24 million per company.”
—IDC
TUT213—ZENworks for Desktops "Prometheus" Application Management

9. ZfD 3.2 Application Management
Great directory-based application management
Centralized application installation
Application customization
MSI integration
Self-healing applications
Simplified access to network-based applications
Scheduled software updates
Standardized desktop configuration
Support for all Windows clients and servers
Application fault tolerance and load balancing
Closest application launching
Requires Novell Netware® 32-bit traditional client (NCP-based)
TUT313—Advanced Application Management for ZENworks for Desktops

10. ZfD Prometheus Application Management
Novell BrainShare 2002
ZfD Prometheus Application Management
HTTP-based
No traditional Novell client required
Firewall-friendly (ports 80 and 443 only)
Supports major web servers
Good performance and scalability
Common use of identity/session
TUT213—ZENworks for Desktops "Prometheus" Application Management

11. ZENworks Prometheus Back-end Middle tier servers
Only HTTP(s) ports needs to be open
NDAP
HTTP/ LDAP
HTTP(S)
Middle tier
NCP
Back-end
servers

12. “Prometheus” client-side agent
Novell BrainShare 2002
ZfD Authentication
“Prometheus” client-side agent
Application 1
Application 2
Novlnet
Session
Authentication
HTTP request
TUT213—ZENworks for Desktops "Prometheus" Application Management

13. “Prometheus” Middle-Tier Design
Novell BrainShare 2002
“Prometheus” Middle-Tier Design
XML
HTTP
ZENworks middle tier
Directory
File systems
TUT213—ZENworks for Desktops "Prometheus" Application Management

14. Prometheus Product Features
Application chaining NEW!
Application reporting
Checkpoint restart NEW!
Client authentication and access/identity management
Remote access fail-over NEW!
Novell ConsoleOne® enhancements
Extension mapping NEW!
Enhanced MSI support
Evaluation version NEW!
Debug tool NEW!
Installation NEW!
Middle tier NEW!
Web browser view NEW!
Random refresh NEW!
Replacement of UI NEW!
New application types NEW!
New system requirements NEW!
New launcher config settings NEW!
Rogue process management NEW!
Script engine replacement NEW!
Thin-client RDP/ICA sessions NEW!
Remote-access alternate app NEW!
Thin-client session delivery enhancements
Tool kit enhancements
Other significant changes in existing functionality

15. Application Chaining App A → App B → App C → App D App A → App B
Novell BrainShare 2002
Application Chaining
App A → App B → App C → App D
App A → App B
App A → App C → App D
Link applications together based on a hierarchy of dependencies
Set up an application to be dependent on more than one application
Install, verify, and uninstall supported
TUT213—ZENworks for Desktops "Prometheus" Application Management

16. Application Reporting
Novell BrainShare 2002
Application Reporting
Reports events as XML documents to any URL
Ships with a servlet which converts the XML doc into JDBC and updates a NAL database
Enables reporting to a database through a firewall
Traditional reporting functionality is the same as with ZfD 3.2. (.CSV file, SNMP traps, DB writes, etc.)
Added new termination-reporting events
TUT213—ZENworks for Desktops "Prometheus" Application Management

17. Novell BrainShare 2002
Checkpoint Restart
Mobile users can postpone downloads of large applications
Overall download time will be reduced
Users will now get an estimate of the time remaining
Force caching of applications can be postponed
Depends on remote access detection
TUT213—ZENworks for Desktops "Prometheus" Application Management

18. Client Authentication and Access/Identity Management
Novell BrainShare 2002
Client Authentication and Access/Identity Management
NAL can continue to access Novell eDirectory™ and the Novell Netware file system using Novell Client 32™
NAL will also provide background authentication in the absence of a legacy Novell client connection
NAL can access eDirectory and the Netware file system through the middle tier
NAL can simultaneously access trees through the legacy client and/or the middle tier
TUT213—ZENworks for Desktops "Prometheus" Application Management

19. Remote Access Detection
Novell BrainShare 2002
Remote Access Detection
Accurately detect if the user or workstation is remote
New launcher config setting—“Remote Access Detection”
Used by Checkpoint Restart, Application Fail-Over, and the new RAD System Requirement
Options:
Always assume local (the default)
Always assume remote
Prompt the user—The user will get prompted when NAL starts
Auto detect using max interface speed—If the max interface speed is less than a configurable threshold, then assume remote
Based on an IP network ID
TUT213—ZENworks for Desktops "Prometheus" Application Management

20. Remote Access Alternate App
Novell BrainShare 2002
Remote Access Alternate App
NAL will allow administrators to make their applications choose an alternate application based on “Remote Access Detection”
Application can launch a “fat”, “thin”, or “web” application based on situation/settings
Option to always run alternate app while remote (even if installed locally)
The user will only ever see one icon, no matter if they are local or remote
TUT213—ZENworks for Desktops "Prometheus" Application Management

21. Extension Mapping
NAL can now launch the appropriate application based on a file extension
Administrator can set up an application object that points to a file instead of an executable
The executable associated with that file type will be launched
Works hand-in-hand with Application Chaining
Executable does not have to be NAL-delivered

22. Enhanced MSI Support Support for .MSP patch packages
Novell BrainShare 2002
Enhanced MSI Support
Support for .MSP patch packages
Full granularity for setting command-line options
MSI “verify” options
TUT213—ZENworks for Desktops "Prometheus" Application Management

23. Evaluation Version Provides an fully-functional, demo version of ZfD
Novell BrainShare 2002
Evaluation Version
Provides an fully-functional, demo version of ZfD
ConsoleOne has nag messages
Client-side graphics has eval messages
Graphics not changeable
Not intended as a starter pack
TUT213—ZENworks for Desktops "Prometheus" Application Management

24. New Debug Tool Allows the administrator to view: Associations details
Novell BrainShare 2002
New Debug Tool
Allows the administrator to view:
Associations details
NAL service status
NAL workstation agent status
Effective launcher config settings
Authentication mode (Client 32 vs. middle tier)
Debug log configuration
Manage applications dialog
Export contents of dialog to a log file
TUT213—ZENworks for Desktops "Prometheus" Application Management

25. Novell BrainShare 2002
Installation
NAL components will be installable via multiple mechanisms as follows:
Available via a SETUP.EXE or an app object
MSI based install (with elevated privileges where appropriate)
A client-side agent which monitors and maintains the correct versions of product components
Plug-in/self installation of NAL from a browser
Core NAL functionality only
No service
Changed local and server install directories
Will remove old NAL files from server and workstation
TUT213—ZENworks for Desktops "Prometheus" Application Management

26. Web Browser View
Launch/verify/uninstall NAL applications through a browser
Respects all system requirements and launcher configuration settings
Displays application while online or offline
Works with or without any industry standard portals
Compatible with Novell Client32

27. Web Browser View (cont.)
Displays applications from multiple locations (trees, local cache, CD-ROMs, etc)
Customizable through .CSS, .XSL, and .HTML files
Installable via small web package—size is about 1.4 MB
Changes made to server-side files (.HTML, .CSS) are automatically synchronized to the client

28. Random Refresh Reduces network traffic
Novell BrainShare 2002
Random Refresh
Reduces network traffic
Reduces latency between login and application availability
Reduces number of packets for all applications that have not been installed
Relies heavily on NALCACHE
TUT213—ZENworks for Desktops "Prometheus" Application Management

29. Replacement of UI
Administrators have the ability to customize many of NAL’s icons and bitmaps:
NAL splash screen
Desktop icon (connected and disconnected icons)
System tray icon (connected and disconnected icons)
Progress dialog AVI
“Novell” mini banner in bottom bar
Mini banner bar bitmap
Uninstall dialog AVI

30. New Application Types
The application creation wizard now includes two additional application types:
Terminal server application—Sets up the application object to use ICA/RDP and provides additional snap-in pages to customize the thin-client environment
Web application—sets up the application object to automatically launch the default browser and navigate to the specified URL

31. New System Requirements
Novell BrainShare 2002
New System Requirements
Client32—Some applications require features only available through the traditional Novell clients
Remote access detection
Terminal server—Some applications should only be available while on a terminal server (run remotely from a thin-client session) or while not on a terminal server
TUT213—ZENworks for Desktops "Prometheus" Application Management

32. New Launcher Config Settings
Novell BrainShare 2002
New Launcher Config Settings
Remote access detection
Enable checkpoint restart postpone button
Enable writing to the cache
Enable reading form removable cache
Set random refresh spread
TUT213—ZENworks for Desktops "Prometheus" Application Management

33. Rogue Process Management
Novell BrainShare 2002
Rogue Process Management
Allows the administrator to ignore, kill, or report the usage of processes that get started outside of NAL
Configured through registry settings which can be brought down through an application object
Uses existing NAL reporting so launch events can be placed in the reporting database or sent out as an SNMP trap
Administrators can single out specific “bad” processes (i.e., DOOM.EXE) and kill them immediately
Any processes started by NAL or in the system space will be allowed to run
Prevents tampering with the filename to get around RPM
TUT213—ZENworks for Desktops "Prometheus" Application Management

34. Script Engine Replacement
Novell BrainShare 2002
Script Engine Replacement
Administrators can now replace the traditional login script parser
This will be required for app distributions that do not choose to use Client32 and have scripts
Traditional scripts may need to be ported to the new scripting language
Script engine may need to be brought down locally for some apps to “go disconnected”
TUT213—ZENworks for Desktops "Prometheus" Application Management

35. Thin-Client Enhancements
RDP/ICA sessions
Remote access alternate applications can be TC
Session delivery enhancements
Window size
Launch executable

36. Other Significant Enhancements
Novell BrainShare 2002
Other Significant Enhancements
“GUID” stamping is now done when the application has been successfully installed
Force run workstation applications as user
Caching of applications now occurs on the workstation side as well as the user side
The location of the master cache can now be specified using a registry key
TUT213—ZENworks for Desktops "Prometheus" Application Management

37. Other ZENworks Sessions
IO106—The Past, Present, and Future of ZENworks Family of Products
IO109—Creating a Personalized Work Environment with the New ZENworks Suite
TUT313—Advanced Application Management for ZENworks for Desktops
TUT315—Planning, Scaling, and Implementing ZENworks for Desktops “Prometheus”
IO213—Architectural Overview of ZENworks for Handhelds

38. Web Sites of Interest http://www.novell.com/products/zenworks/