1. Transforming the Delivery of Resources for North Carolina’s Transitioning Service Members, Guardsmen, Veterans and Their Families
Housing Conference

2. Network Background

3. Meet the IVMF
The IVMF Family of Programs & Funders More than 32,000 veterans, service members and military spouses participated in IVMF programs since 2015

4. AmericaServes: A Network Aimed at Transforming Service Delivery
A community solution focused on improving service delivery to the nation’s most valued resource: its service members, veterans and their family members, many of who fall between cracks of existing resources.
Mental Health CC
Education
Employment
Senior Health Support
Physical Health
Wellness
A product of partnerships across the private, public, and nonprofit sectors
A data-centered continuum of interconnected networks of services, resources, and care. Working across 12 cities and counting

5. NCServes RDU/Fayetteville
NCServes: Trusted Partners
2015
2016
NCServes Metrolina
Coordination Center:
(855)
NCServes RDU/Fayetteville
Coordination Center:
(866)
2017
2016
NCServes Western
Coordination Center:
(855) WNC-VETS
NCServes Coastal
Coordination Center:
(844)

6. NCServes: Building Tangible Impact
Our Impact Statement: “Better Together”
Our method to delivering impact: the community being on one shared platform to coordinate & better deliver services in health, education, and employment.
How do we coordinate care? CC
Goodwill decides that mental health services would be better provided externally. Goodwill creates & submits referral in the platform for the client.
VetCenter Jacksonville receives, reviews, and accepts the referral if it is a correct fit.
Coordination Center (run locally by USO of NC, Charlotte Bridge Home, ECHSA, and ABBCM) receives referral and finds the right provider for mental health services.
Veteran is at Goodwill for employment help. Also is in dire need of mental health support.
Veteran receives counseling services by VetCenter Jacksonville.
Our National Impact Today:
7,147
Total Clients
13,049
Total Requests
348
Total Providers

7. Most Requested Services
NCServes Snapshot
Clients and Needs
3,195
Total Clients
Age and Service Era
7,045
Total Requests
91% Veterans & Military Members
9% Spouses, Family Members, Caregivers
66% Male / 25% Female
9% Undisclosed
NC Counties Served
NCServes Charlotte: Mecklenburg, Lincoln, Cabarrus, Gaston, Union, Iredell, Rowan, Catawba
NCServes RDU/Fayetteville: Hoke, Robeson, Harnett, Wake, Orange, Alamance, Johnston, Nash, Franklin, Lee, Chatham
NCServes Coastal: Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Duplin, Greene, Hyde, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Pitt, Sampson, Wayne, and Wilson
NCServes Western: Buncombe, Henderson, Haywood, Rutherford, McDowell, Transylvania, Jackson, Polk, Yancey, Madison, Mitchell, Macon
24%
Employment
12%
Social Support
Most Requested Services
Housing & Shelter
18%
11%
Benefits & Disability
Financial Assistance
15% 9%
Health

8. Veterans and Families Network Providers Funders (Taxpayers)
Value Proposition:
Veterans and Families
Better access to services
Simpler navigation of resources
Network Providers
Breaking down barriers
Database of Veteran information
Funders
(Taxpayers)
Impact measurement
Scalability

9. How it Works

10. Who is Unite US: Technology provider for AmericaServes
Our platform coordinates care across all social determinants of health
Focused on streamlining the delivery of health and human services
Our clients:

11. How it Works CLIENT COORDINATION CENTER LEGAL PROVIDER
REFERRAL
REFERRAL
CLIENT
COORDINATION CENTER
HOUSING PROVIDER
LEGAL PROVIDER

12. Before & After Before After SERVICE PROVIDER CLIENT CLIENT
REFERRAL
SERVICE PROVIDER
CLIENT
Traditional Referral
CLIENT
SERVICE PROVIDER
All information is stored and transferred on HIPAA compliant platform
Service Provider has insight into entire client journey.
Client’s information is captured once and shared on their behalf
Client is matched with provider they qualify for
Data is tracked every step of the way to allow for informed decision making
Service Provider can not exchange PII or PHI via a secure method
Service Provider has no insight or feedback loop.
Onus is on client to reach the organization they were referred to
No eligibility, capacity or geographic prescreening
Client demographic and transactional data is not tracked, no way to measure client data or efficiency
PROPRIETARY & CONFIDENTIAL

13. Security PROPRIETARY & CONFIDENTIAL
Compliant with Health Insurance Portability and Accountability Act (HIPAA) & Personal Identifiable Information (PII) standards
MENTAL HEALTH
Compliant with Security & Data Storage Standards and Breach & Enforcement Rules
CLIENT
HOUSING PROVIDER
DOCTOR
Used by DoD, VA facilities, mental health practitioners, social/case workers
EMPLOYMENT
PROPRIETARY & CONFIDENTIAL