1. GIVING AND RECEIVING FEEDBACK
All in the Context of Making Good Scouting Even Better
General resources BUT WE WILL ATTEMPT TO BRING IT TO A SCOUTING CONTEXT

2. THE GIVING
Broken into two sections
The Giving
The Receiving

3. The Ten Commandments of GIVING FEEDBACK
Be CLEAR
Be POSITIVE
Be SPECIFIC
Be DESCRIPTIVE
Be APPROPRIATE
Be the OWNER
Be focused on BEHAVIOR
Refer to the CHANGEABLE
Be AWARE of body language
Be “ADVICE-LESS”
Summary of the first part
Go over very quickly
Details for each as follows

4. 1. Be CLEAR Exactly what do you want to say? Practice saying it.
Say it simply.
Be clear in your own mind what it is that you want to say
If possible, say it out loud few times in private It will not sound so surprising in the real situation

5. 2. Be POSITIVE Emphasis on what is right BUT be candid
Attitude, attitude, attitude (the tone)
Be honest. Be fair.
Your ATTITUDE will show
Your Feedback should point to a positive attitude NOT one that “shoots someone down”

6. 3. Be SPECIFIC Avoid generalities Exactly what was observed
Pronoun references are clear

7. 4. Be DESCRIPTIVE Describe without being evaluative
Describe observed, not the emotional impact
Be careful of word choice

8. 5. Be APPROPRIATE
Age?
Situation?
Gender?
Place?
Timely?

9. 6. Be the OWNER The “I statement” thing
Hiding behind a “We” or a “You”

10. 7. Be focused on BEHAVIOR What one DOES
No control over what one thinks
Get Feedback about your Feedback

11. 8. Refer to the CHANGEABLE
Dream the impossible
Expect the possible

12. 9. Be AWARE of Non-Verbal Body language Stronger message than words
Learn more about
Watch yours/Observe others

13. 10. Be “ADVICE-LESS” Advice may not be the solution
Help focus on understanding
The solution lies within

14. THE RECEIVING

15. The Ten Commandments of RECEIVING FEEDBACK
RELAX and BREATHE
LISTEN
Concentrate on the CONCRETE
ASK for feedback
OWN the feedback
Ask QUESTIONS
Notice GENERALITIES
Request ASSISTANCE
Learn NON-VERBAL CLUES
THINK before action

16. 1. RELAX and BREATHE
Try to
Self-explanatory

17. 2. LISTEN
Both ears
Whole mind

18. 3. Concentrate on the CONCRETE
Emotions have a place, but not FIRST PLACE
Tangible/workable/measurable

19. 4. ASK for Feedback Informally Formally From many (360o)
Use the Information

20. 5. OWN the Feedback The “I statement” thing again
Hiding behind a “We” or a “You” again

21. 6. Ask QUESTIONS Stick to the topic of the feedback
Ask without nagging
Ask with minimum emotion
Ask with improvement in mind

22. 7. Notice GENERALITIES “all,” “never,” “always,” “sometimes,” etc.
Beg more specificity

23. 8. Request ASSISTANCE On going Clearer idea of expectations
Clearer idea of own position

24. 9. Learn NON-VERBAL CLUES
Body language
Stronger message than words
Learn more about
Watch yours/Observe others

25. 10. THINK before action Sulking, stonewalling, withdrawing = childish
Act upon the feedback or not--your choice
Your actions affect others

26. A Gift A gift given is a gift given.
Once given, it’s literally out of your hands.
A gift received is a gift received.
Once received, it’s yours.
Do with it as you will, but thank the giver. LC

27. GIVING AND RECEIVING FEEDBACK
All in the Context of Making Good Scouting Even Better
finis

28. Resources Used to Make This Presentation