1. Create New Experiences with the Office 365 Communications Platform
8/1/2018 6:18 AM
BRK2197
Create New Experiences with the Office 365 Communications Platform
Andrew Bybee
Principal GPM
David Newman
Senior Program Manager
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2. Session Objectives And Takeaways
Tech Ready 15
8/1/2018
Session Objectives And Takeaways
Goals for Today:
Overview of current developer capabilities of Skype for Business
Highlight key upcoming communications platform capabilities
Profile common scenarios driving digital transformation with contextual communications
Key Takeaway:
Custom communications solutions are a critical asset to drive digital transformation, enabling broader adoption and more successful utilization of Office 365 within your organization.
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Digital Transformation built on contextual communications
8/1/2018 6:18 AM
Digital Transformation built on contextual communications
Connect your service to conversations
Embed conversations in your app
Build intelligence from interactions
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Building Solutions Today with Skype for Business
Microsoft Build 2016
8/1/2018 6:18 AM
Building Solutions Today with Skype for Business
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. What’s Available Today
8/1/2018 6:18 AM
What’s Available Today
Solution Areas
Advanced Voice
Embedded Conversations
Customer engagement
Remote Advisor
Bots
Platform Components
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6. Customers need advanced voice workloads
8/1/2018 6:18 AM
Customers need advanced voice workloads
What custom communication solutions must be available before your organization can start your evaluation of Skype for Business Online (select all that apply)? (n=238)
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Scenario: Facilitate handling of incoming calls
8/1/2018 6:18 AM
Scenario: Facilitate handling of incoming calls
Auto-Attendant
Provides caller self-service and ability to handle high call volumes for low cost
(menu options, directory search, etc)
IVR
Callers +
Main lines
Queues / VMail
Department & Direct lines
Employees
Human Attendant
Provides a human touch to largely external interactions with customers, partners, and external inquiries.
(call park, send to vmail, consult transfer, etc)
Departments
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Scenario: Extend SfB to mitigate legacy PBX
8/1/2018 6:18 AM
Scenario: Extend SfB to mitigate legacy PBX
Customer Premises
Gateway / SBC
Legacy PBX
Primary PSTN
Contact
Center EV
IM / P
Workspace Desktop Edition with plug-in for Skype for Business
Hybrid
Employees
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Developing with Skype for Business
Your desktop app
UI extensions
Embedded controls
Automation API
Office integration
UI Suppression
Collab manager
HID / BT
Client SDK
BToE C#
Client
Service / Server
SIP (3PIP)
Skype for Business

10. Certified Category Solutions
8/1/2018 6:18 AM
Certified Category Solutions
Category
Certified Solutions
Attendant Console
Contact Center
Recording
Compliance
See all the latest solutions on the
Skype for Business Apps Catalog:
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Scenario: Embed conversations with LoB apps
8/1/2018 6:18 AM
Scenario: Embed conversations with LoB apps
Bring awareness and instant engagement to employees and partners for the people-centric web and mobile experiences they already use every day
Approval workflows
Sales teams collaboration
Help desk and more…
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Scenario: Introduce SfB to address digital channels
Digital assistant
CHAT
Customers
Remote Advisor
Providers
Easy, seamless engagement
Download single provider app from store
Single Sign-on using provider credentials
Collab in app context
Seamless voice + video
Voice + Video
Shared context with customer
Integrated agent experience

13. Developing with Skype for Business
Your web app
Your mobile/tablet app
Instant Messaging
Presence
Ad-hoc meeting join and schedule
Integrated app management with O365 & AAD
Embedded Audio/Video (IE/Edge/Safari/iOS/ Android)
Skype Web SDK
Skype for Business
App SDK
JavaScript
iOS (Objective C), Android (Java)
Object Model
Media
Object Model
Media
Client
Service / Server
User API / UCWA
Object Model
Skype for Business

14. Partner Integration Examples
Skype for Business Contact Center
Web-based Agent Experience
Skype for Business Web Integration with the Salesforce Lightning Experience
Patient-Provider Telehealth Platform powered by
Skype for Business
Collaborative work management platform with presence, conversations, and meetings powered by Skype for Business
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Demo: Remote Advisor David Newman Microsoft Build 2016
8/1/2018 6:18 AM
Demo: Remote Advisor
David Newman
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. What’s Next Microsoft Build 2016 8/1/2018 6:18 AM
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Bringing together Skype for Business and Teams
Today
Commercial Cloud (Office 365)
Commercial On-Premises
Skype for Business Online
Skype for Business Server
Microsoft Teams
© Microsoft Corporation. All rights reserved.

18. Bringing together Skype for Business and Teams
Tomorrow
Commercial Cloud (Office 365)
Commercial On-Premises
Microsoft Teams
Skype for Business
Online voice, video, and meetings powered by next-gen services
Server for voice, video and meetings 
Continued Commitments
Skype for Business Server
Cloud voice and video
Support for 3rd party devices & solutions
O365 Upgrade Benefits
Fewer apps, richer experiences
Higher quality calling and meetings
Rapid innovation of UC capabilities
© Microsoft Corporation. All rights reserved.

19. O365 Platform for Conversations
8/1/2018 6:18 AM
O365 Platform for Conversations
UC Solution Areas
Integrating with Teams as Hub
Embedding experiences in your service / app
Leverage communication services for your interaction
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Transition Skype for Business Client Integrations to Teams
Your desktop app
HID / BT
Client SDK
BToE
Windows
Client
Service / Server
SIP (3PIP)
Skype for Business

21. Transition Skype for Business Client Integrations to Teams
Teams Client
Your Teams app
HID / BT
BToE
Win / Mac / iOS / Android / Web
Client
Service / Server
O365 Communication Services

22. Leveraging the Microsoft Teams App Platform
Available now
Bots
Help users get tasks done in conversations
Connectors
Post rich updates to channels
Tabs
Surface rich content within Teams
Office Store
Drive engagement by submitting your app to the Office Store
Actionable Messages
Add rich interaction to your connector cards
Activity Feed
Engage users via feed notifications
Compose Extensions
Allow users to query and share rich cards in conversations
Available in Developer Preview
Reach your users in their chats, channels, notifications, and personal workspace

23. Developer Considerations
8/1/2018 6:18 AM
Developer Considerations
Teams App model unlocks rich conversation context
Target direct service interactions vs. client as ‘proxy’
IT-managed vs. user-managed integrations
Get started today and iterate 
© Microsoft Corporation. All rights reserved.

24. Integrating the Communications Services Platform
Programmable Voice & Video
Intelligent Messaging
Sharing & Meetings
Analytics & Insights
Control calling and integrate cognitive services
Reason over and automate conversations that drive your business
Moderate and structure real-time collaboration
Utilize conversation data to build compliant insights
Transform business processes and customer engagement with integrated, intelligent communication services

25. Communications Services Platform Overview
Microsoft Graph - graph.microsoft.com
Integrated Microsoft 365 experiences
Workload-based communications with cross-network, cross-platform reach

26. Build Insights from Communications in Microsoft Graph
8/1/2018 6:18 AM
Build Insights from Communications in Microsoft Graph
Integrate and extend
Enhance Graph with communications context (who, how, process stage)
Extend Graph with communications content (media, transcripts, language)
Leverage Graph objects / domains and actions (conversations, meetings, ‘join’)
Integrates internal and customer-facing interactions together
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Intelligent Messaging
Microsoft Build 2017
8/1/2018 6:18 AM
Intelligent Messaging
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Conversational Bots & Trusted App Services
8/1/2018 6:18 AM
Conversational Bots & Trusted App Services
Bots and Digital Assistants naturally respond to speech and text and intelligently add human agents as needed
Trusted Application Services for sophisticated call flows, complex recording, conferencing, compliance policy enforcement, and archiving
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. Connectors with Actionable Messages
Microsoft Build 2017
8/1/2018 6:18 AM
Connectors with Actionable Messages
Push rich interactive cards into channels
Users can take quick actions like comment, select options, set a date
Uses incoming webhook API
Fully supported in both Teams and Outlook
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30. Microsoft Build 2017
8/1/2018 6:18 AM
Bots
Bots make it easy for users to interact with your app in Team conversations or 1:1
Built using Microsoft Bot Framework
Complete tasks via basic commands, menu or natural language
Rich Microsoft Teams features, e.g.
Input menus
Dynamic message updates
Integrate with tabs
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. Audience Targeting with Bot Framework Channels
Managed
Self-Service
Office Store
Bot
Bot Directory
O365 App Admin
Cognitive Services
Bot Developer Portal
Bot Framework
Chat
SfB Channel
Teams Channel
Skype Channel
O365 (SfB)
SfB On-prem (Hybrid)
O365 (Teams)
External consumers
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. Demo: Enterprise Messaging with Bot Framework
Microsoft Build 2017
8/1/2018 6:18 AM
Demo: Enterprise Messaging with Bot Framework
David Newman
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. Programmable Voice and Video
Microsoft Build 2017
8/1/2018 6:18 AM
Programmable Voice and Video
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. Programmable Voice and Video Components
Control calling and meeting flows with flexible access to media and intelligence…
IVR
Moderated meetings
Recording
Call routing
Video agents
Automated dialers
Call Control
Media
Network
Cognitive Services
Communications Infrastructure
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35. Existing Technology in the Skype Calling Platform
Skype Calling API for Interactive Voice scenarios in Skype for consumers.
Leverage all of the power of video with the Real-time Media SDK (developer preview)
In Preview

36. Existing Technology in the Skype Calling Platform
Communication SDKs
Local Media Capabilities
Direct Access to Media Stream
Audio,Video, Sharing
Remote Media Capabilities
Example Bots:
Speech Recognition
Real-time Translation
Recording
Video Bots
Meeting Bots
Example Bots:
Skype Echo Service
Announcement
Voic
Small Business IVR
Audio Calls
Play Prompt
Recognize DTMF/Voice
Record
Skype Infrastructure

37. Future of the Programmable Voice and Video Platform
Communication SDKs
Microsoft Graph
Call Control
Media
Network
Cognitive Services
O365 Communications Infrastructure
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

38. Future of the Programmable Voice and Video Platform
Communication SDKs
Microsoft Graph
Call Control
Media
Network
Cognitive Services
O365 Communications Infrastructure
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

39. Key Concepts: IT-managed Applications and Endpoints
8/1/2018 6:18 AM
Key Concepts: IT-managed Applications and Endpoints
Provision Apps with Azure Active Directory and register with Partner tenant
Provision apps per tenant with O365 admin console
Access trusted apps directly via per-tenant endpoints
Partner.onmicrosoft.com
contoso.onmicrosoft.com
AAD
AAD
Partner Services
provision
Register with SfB
Register with tenant
PartnerApp
PartnerApp
AppID
CallbackURI
Assign
Name
Direct TN #1
Toll-free #1
Toll-free usage
Toll-free Calling minutes from consumption wallet (shared across tenant endpoints)
Teams / SfB
PSTN
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

40. Demo: Real-time Media Bots for Teams Enterprise Voice Bots
Microsoft Build 2017
8/1/2018 6:18 AM
Demo: Real-time Media Bots for Teams Enterprise Voice Bots
David Newman
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

41. Session Objectives And Takeaways
Tech Ready 15
8/1/2018
Session Objectives And Takeaways
Goals for Today:
Overview of current developer capabilities of Skype for Business
Highlight key upcoming communications platform capabilities
Profile common scenarios driving digital transformation with contextual communications
Key Takeaway:
Custom communications solutions are a critical asset to drive digital transformation, enabling broader adoption and more successful utilization of Office 365 within your organization.
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

42. 8/1/2018 6:18 AM
Call to action
Ramp up on Teams App Platform (
Add Teams + Skype for Business channels to your Bot Framework bot
Check out Github from
Re-visit Build session recordings on Channel 9.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

43. 8/1/2018 6:18 AM
Q&A
If you have questions please proceed to the Q&A MICROPHONE located in your session room.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

44. Please evaluate this session
Tech Ready 15
8/1/2018
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© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

45. 8/1/2018 6:18 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.