1. 7/2/2018 2:39 AM
BRK2413
Customer lifecycle with LCS: Dynamics 365 for Finance and Operations, Enterprise edition
Manali Dongre
Senior Program Manager
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2. Lifecycle Services (LCS) helps you be:
Predictable
Automated
Proactive

3. Agenda What is Lifecycle Services
7/2/2018 2:39 AM
Agenda
What is Lifecycle Services
Starting the Dynamics 365 Cloud ALM journey with LCS
Five key stops along the way
ALM Journey with Dynamics 365 for Finance and Operations On-premises, Enterprise edition
Demos
Key-takeaways
Q&A
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4. Lifecycle Services Overview
Microsoft Convergence 2015
7/2/2018 2:39 AM
Lifecycle Services Overview
Bi-weekly release cycles
Discover
Define
Build
Operate
App Source
Partner led trial
Direct Customer
based trails
Project setup
Methodology
Business process modeler
Data configuration
Environments
Development ALM
Code Upgrade
Subscription Estimator
Issue Search
Support
Monitoring and diagnostics
Updates and servicing

5. Let us begin the Dynamics 365 Cloud ALM journey with LCS
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6. Stop #1: Click, try, buy! 7/2/2018 2:39 AM
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7. Customer focused trials
7/2/2018 2:39 AM
Customer focused trials
Partner led trial
App Source based trial
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8. 7/2/2018 2:39 AM
Video
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9. 7/2/2018 2:39 AM
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10. Stop #2: Project onboarding
7/2/2018 2:39 AM
Stop #2: Project onboarding
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11. Onboarding Tools Context specific projects created for implementation.
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Onboarding Tools
Context specific projects created for implementation.
Methodology provides as guided walkthrough showing the what’s and how’s of implementation.
Manage business processes and system configuration using Business Process Modeler tool.
Integrated VSTS experience for requirements gathering, fit-gap analysis, data configuration and support.
Support multi-instance project deployment scenarios.
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12. 7/2/2018 2:39 AM
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13. Stop #3: Manage your data
7/2/2018 2:39 AM
Stop #3: Manage your data
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14. Pre Go-live Post Go-live
7/2/2018 2:39 AM
Move golden configuration from Tier 2+ UAT to production.
Point in time restore of Tier2+ UAT environment.
Pre Go-live
Refresh Tier2+ Sandbox environment with a copy of production data.
Request copy of production data on a Tier1 environment to debug an issue in production.
Refresh Tier2+ Sandbox environment with a specific point in time of data in production.
Post Go-live
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15. 7/2/2018 2:39 AM
Current focus
Automate data movement scenarios and make them self-serve from LCS.
Sandbox refresh and golden configuration to be released in October.
Provide the ability to rollback in case of failures.
Setup a schedule for recurring tasks.
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16. Stop #4: Keep your environment current
7/2/2018 2:39 AM
Stop #4: Keep your environment current
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17. Overview Types of Updates Discover an update Apply an update
7/2/2018 2:39 AM
Overview
Types of Updates
Customizations, Application code fixes, Updates to the platform
Discover an update
Issue Search, Update Tiles and Asset Library
Apply an update
Automated update experience
Merge updates
Validation checks
Verify an update is applied
Environment Version in LCS.
Version update in Dynamics 365 client.
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18. Process for applying updates
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Process for applying updates
Microsoft updates
ISV/ Partner customization updates
Lifecycle Services
1 - Download
1 - Download
2 - Upload
3 - Apply
3 - Apply
Dev/ Test
(Merge, Build, Test)
Sandbox
(Data refresh, apply, validate, sign off)
Production
4 - Release
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19. Current State Applying updates in less than an hour.
7/2/2018 2:39 AM
Current State
Applying updates in less than an hour.
This is going out in October.
Hardened package deployment flows to reduce failures.
Added support to rollback a failed package.
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20. Current focus Applying updates in near zero downtime.
7/2/2018 2:39 AM
Current focus
Applying updates in near zero downtime.
Support rollback for a package that is successfully applied.
Release updates in rings.
Platform early access preview program for Partners and ISVs.
CAAP program for customers.
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21. Stop #5: Diagnose environment health issues
7/2/2018 2:39 AM
Stop #5: Diagnose environment health issues
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22. Importance of Telemetry Data
7/2/2018 2:39 AM
Importance of Telemetry Data
Environment availability and health monitoring setup on production environments.
Notifications/Alerting in real time to Service engineering team when an issue is reported.
Service engineering team to notify stakeholders when such issues are detected.
Storyboard view of end user activities.
SQL Troubleshooting Tools.
Performance Timer.
System Diagnostics.
Power BI Reports to show feature usage.
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23. 7/2/2018 2:39 AM
Current focus
Troubleshoot SQL performance issues metrics and embedded PowerBI views.
Perform simple actions directly through LCS to resolve issues.
Holistic view of customer’s profile.
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24. Microsoft Dynamics Technical Conference 2016
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25. 7/2/2018 2:39 AM
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26. 7/2/2018 2:39 AM
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27. ALM Journey for Dynamics 365 Finance and Operations On-Premises
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28. Current state vs what is coming next
7/2/2018 2:39 AM
Current state vs what is coming next
Setup on-premises infrastructure and deploy environment through LCS.
Get access to a partner on- premises project for learning and trial.
Get frequent updates on deployment status in LCS.
Apply updates to on- premises deployment through LCS.
Improved diagnostics story.
Ability to reconfigure existing deployment.
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29. Demo Manali Dongre 7/2/2018 2:39 AM
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30. 7/2/2018 2:39 AM
Key Takeaways
LCS is a one stop shop for managing ALM for your Dynamics 365 implementation.
Streamlined update application for Cloud as well as on-premises.
Self-serve features and tool for other ALM tasks such as business process management, data movement, etc.
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31. Q&A Contact – Manali Dongre: manado@microsoft.com
7/2/2018 2:39 AM
Q&A Contact – Manali Dongre:
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34. 7/2/2018 2:39 AM
Appendix
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35. Move golden configuration database from Tier1 Sandbox to Tier2+ Sandbox
7/2/2018 2:39 AM
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36. Refresh Tier2+ UAT Environment with a copy of Production data
7/2/2018 2:39 AM
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37. Apply updates to Tier1 and Tier2+ Sandbox environments
7/2/2018 2:39 AM
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38. Rollback a failed package
7/2/2018 2:39 AM
Rollback a failed package
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39. 7/2/2018 2:39 AM
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