1. Organizational Culture
Chapter 16

3. Organizational Culture
The shared social knowledge within an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees

4. Organizational Culture

5. Observable Artifacts
The manifestations of an organization’s culture that employees can easily see or talk about
Symbols
Physical structures
Language
Stories
Rituals
Ceremonies

6. Espoused Values
The beliefs, philosophies, and norms that a company explicitly states

7. Basic Underlying Assumptions
Taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation

8. General Culture Types

9. Specific Culture Types
Customer service culture
Safety culture
Diversity culture
Creativity culture

10. Culture Strength

11. Maintaining a Culture Attraction-Selection-Attrition (ASA)
Socialization
Anticipatory stage
Encounter stage
Understanding and adaptation

12. Changing a Culture
Changes in leadership
Mergers and acquisitions

14. How Important is Culture?
Person–organization fit is the degree to which a person’s personality and values match the culture of an organization

15. How Important is Culture?