1. The Robins to the Batman: Utilizing your Student Staff
Cynthia Delgadillo
Nagieh Omer

2. DePaul University

3. DePaul University’s Office of Undergraduate Admission Organizational Chart
Dean
Associate Director
Recuirtment Ops
Tech Specialist
Intern (Comm)
Intern (Social Media)
3 Asst. Director
Teleservices Manager
3 PT Teleservices
Asst. Director
Intern (Tour Guides)
Sr. Admin. Asst.
Intern (Customized Visits)
10 student assistants
6 Counselors
PT Counselor
Intern (Scholarship)
Intern (Travel)
Cynthia Delgadillo – Asst. Director
Intern (TRN/ADU)
Admin. Asst.
6 student assistants
Nagieh Omer – Asst. Director

4. Student Tiered System

5. Who are they? EGDE Student Assistant Intern
Education and Development Grant for Employability
7 Students
Student Assistant
Administrative Work/Special Projects
6 Students
Intern
Special Projects/Special Groups
1 student
EDGE --

6. Basic Responsibilities of DePaul Student Employment
Phones
“DEPAUL FACE”
Front Line (if necessary)
Conduct tours

7. DePaul Student Profile/Hiring Process

8. What do we look for? Majors Year of undergraduate degree Major
I.e.: junior, senior
Major
I.e.: Communication, Marketing, English
Transfer Students
Reflection of Student Body
I.e.: diversity
Language duality
I.e.: Spanish, Arabic, Sign Language
Qualifying Questions
I.e.: What does your schedule look like for the term? How comfortable are you speaking to individuals over the phone?

9. Meet the Robins Student Assistants Responsibilities
Specific project to work on (google task calendar)
Travel assistant
DePaul Admission Partnership Program assistant
Events assistant
Stock room/inventory assistant
Office assistant- (assists administrative assistant, senior student)
In charge of office celebrations (birthdays & graduations)

10. Meet the Robins Transfer/adult intern
Manage Accelerated Transfer Admission program
Create and maintain presentation during event
EDGE team student leader
Transfer ambassador leader
Assist with call campaigns
Assist with Transfer Tuesday events
Presents to special groups

11. Meet the Robins EDGE Project Areas Responsibilities n/a Call Campaigns
Hand Written Notes
Event Assistance
Assist with conducting tours
Assist with special group presentations
Host prospective students
Lunch
Overnight stays
Project Areas
n/a

12. Onboarding process
Regardless of position or level, all student staff receive a foundation of admission training.
Mission of the university
Best practices– “office 101”
Employee expectations
Types of admission
Freshmen
Transfer
Adults

13. Onboarding by tiers
Student Assistants-receive training by Administrative Assistant, Assistant Directors and senior student staff usually a two week process
Have training manual with extensive details
FAQs
Admission criteria
“De-glossary” of events
Interns- receive training by Assistant Directors
Usually a two week intensive training period followed by two more weeks of shadowing and presentation review/practice

14. Benefits for the office
Representation of student body
Student centered environment
Workshop opportunities
Manager certification program
Professional development
Student staff Working with challenging customers
Full time staff
Managerial experience/opportunities
Senior student assistants
Assistant Directors

15. Suggestions for you! Budget Paid versus unpaid Work study
Department Funding
Graduate versus undergraduate students

17. Other ways to utilize resources
DePaul Scholars
Admission scholarships and take away
DePaul Admission Partnership Program
Scholarship and take away

18. Future Conflicts/Potential outcomes
Minimum wage increase
Changing climate
Budget cuts within higher education
Graduate versus undergraduate
Which should we use?

19. Questions/Open Cynthia Delgadillo Assistant Director 312-362-6529
Nagieh Omer