1. Alpha Networks: Improving System Performance with SAP® Enterprise Support
Company
Alpha Networks Inc.
Headquarters
Hsinchu, Taiwan
Industry
High tech
Products and Services
Local and metropolitan area networks, digital multimedia, mobile enterprise solutions
Employees
6,000
Revenue
NT$23.3 billion (US$720 million)
Web Site
Objectives
Speed up the performance of SAP® applications to improve user efficiency
Give IT the information and knowledge it needs to quickly seek help from SAP to resolve issues
Build up SAP Solution Manager as a central system to monitor specific production systems, business processes, and working transactions
Why SAP
Greater trust in original vendor support with SAP Enterprise Support services
World-class functionality of SAP Solution Manager
Resolution
Took a control center approach to establish SAP Solution Manager as a central monitoring system in six months
Implemented business scenario recommendations and improved capacity using SAP Enterprise Support value maps for technical monitoring and alerting, data volume management, security optimization, and business process monitoring
Participated in the SAP Enterprise Support Academy program, including guided self-services and meet-the- expert sessions
Benefits
Gained a better understanding of the value of SAP Enterprise Support and its services
Improved the performance of the SAP Supply Chain Management and SAP ERP applications
Empowered IT to solve front-end user complaints with support from SAP
NT$1.96 million (US$60,700)
Savings in operation and training costs
50%
Runtime acceleration of key custom transactions
Greater
Employee satisfaction
“SAP Enterprise Support provided us with the knowledge and tools we needed to improve system performance and our user experience. And our IT staff is now empowered to quickly solve any issues that might adversely affect our business.”
Jeff Wu, System Engineer, Alpha Networks Inc.
41204 (15/11) This content is approved by the customer and may not be altered under any circumstances.