1. Steria in Utilities  We Go Beyond Copyright Steria 2010 © Steria 
Steria in Utilities
We Go Beyond
Copyright Steria 2010
© Steria

2. We work in partnership with our clients
Who is Steria? What we do
We work in partnership with our clients
Long term relationships
Commitment to results
Focus on value creation
Commercial in Confidence
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3. Solution implementation
Delivering value with our end-to-end services
Finance and Accounting (F&A) BPO
Infrastructure services
Business Change Consulting
Human Resources BPO
transformation services
operations services
Consulting,
Solution implementation
Vertical
market
Specific
services
BPO
Enterprise Content Mngt
Our
Clients
Testing and Quality assurance
SAP
Managed services
& BPO
Application Management
Oracle
Data Mngt and Business Intelligence
Application development 3
Commercial in Confidence
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4. Commercial in Confidence
Who is Steria? Steria across the World
€1.9bn revenue
>19,000 employees
27% headcount in India
3 times National Outsourcing Association winner (NOA)
24% of revenue is from Transport and Utilities 4
Commercial in Confidence
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5. Who is Steria? Our integrated delivery model
Presence in 16 countries…
Onshore...
Austria
Belgium
Nearshore...
Denmark
France
Offshore...
Germany
Hong Kong
India
Luxemburg
Morocco
Norway
Poland
Singapore
Spain
Sweden
Switzerland
Commercial in Confidence UK
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6. Commercial in Confidence
Integrated Value for Energy and Utilities
Energy & Utilities Centres of Expertise
Field Force Management, Smart
Metering, GAS-X suite for
natural gas companies,
Customer Care
& Billing
Steria’s Capabilities &
Service Lines
BPO, Application Management,
Data Management
Testing, Infrastructure
Management,
Energy and Utilities
Providing value by integrating industry knowledge and functional capabilities into all markets and geographies
Leveraging our partner capabilities to deliver sector specific solutions
Operational
Optimisation
Mastering of costs
(turning fixed costs to variable)
Integrated Delivery (onshore, nearshore
& offshore) Industrialised processes
Operational
Rationalisation
Business process improvement
& transformation
New organisational models
IT management and transformation 6
Commercial in Confidence

7. STERIA SERVICES & CENTRES OF EXPERTISE
Addressing Utilities Industry Drivers
Future security
Deregulation
Industry Restructure & Meeting Surging demand
Moving to another market model
Smart metering
Business Intelligence
Cost to Serve
System Integration
System & Network Separation
Supply chain enablement
Business Intelligence
Data Management
M&A Activity
STERIA SERVICES & CENTRES OF EXPERTISE
Economic Environment
Rising Customer Expectations
Focusing on Value for Money
Dual role: customer & supplier
Resource augmentation
Blended onshore/offshore remix models
Development of shared service models
Investments in ‘Green IT’
Billing & Debt, Metering & CRM
Field force mobilisation
Customer Service Management
Analytics and Revenue Maximisation
Focusing on Value for Money 7
Commercial in Confidence

8. More of what we do With 1.9 billion Euros revenue, a presence in 16
countries and 19,000 employees
Steria integrates
command and control
systems (40% of the UK police,
100% of the Swedish police)
which serves 20m UK
citizens daily
Steria manages
taxi lines at Heathrow in
order to support over 1 million
taxi movements predicted
by 2012 Olympics
Steria pays 5 million invoices to over 1⁄2 million businesses p.a.
Steria with Civitas in Spain manages 14.4 million healthcards and the healthcare resources dedicated to them
Steria supports Canal+ to manage its 10.5 million subscriptions
Steria supports major bank’s 11 million retail cardholders
Steria have implemented over 300 SAP programmes in 25 countries
Steria pays 3 million salaries p.a.
Steria manages 7.4m of online income tax declarations p.a. in France
Steria manage £34bn of payments p.a. in our F&A BPO activity
Is this slide one to include in printed version, but hidden in presentation?
Steria coordinates replacement of 35 millions of EDF meters and 730,000 routers for smart metering
Steria recovers £ tens of millions of fraud with charge back activities
Steria manages 1.4m portages of mobile phone numbers p.a. in France
and more… 8
Commercial in Confidence

9. Commercial in Confidence
Steria in Utilities – example clients
Long term relationships Commitment to results Focus on value creation
Change of title? 9
Commercial in Confidence
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10. Steria SAP Client List - examples