1. Lync + Dynamics CRM Event Presented by Concurrency, Inc.
For more information:

2. Business Value Propositions / Takeaways
Event Topics of Focus
Lync 2013
Dynamics CRM 2011
Integrating Lync 2013 With Dynamics CRM 2011
Extending Lync & Dynamics CRM 2011 With Custom Dev.
Business Value Propositions / Takeaways
Streamlined, Efficient Communications For The 21st Century
Enabling Connectivity & Productivity For Mobile & Remote Users
For more information:

3. Lync 2013
For more information:

4. 6/26/ :59 PM
Lync 2013
ABOUT ME
Matt Sims Unified Communications Lead Microsoft Certified Master: Lync Server 2010
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. 6/26/ :59 PM
Lync 2013
AGENDA
What Are The Problems With Business Communications Today, And How Do We Solve Them?
Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI?
What’s New In Lync 2013?
What Are Some Integrations Between Lync And Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?
DEMOS
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Lync 2013 BUSINESS COMMUNICATIONS TODAY
6/26/ :59 PM
Lync 2013
BUSINESS COMMUNICATIONS TODAY
Many Systems [IM / / WebEx / PBX / Voic ]
Expensive – Many Systems To Upgrade
Complex – Many Systems To Support, Manage
No Awareness Between Systems
Confusing For Users
EXAMPLES: Conference Call Join, Videoconference Setup
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Lync 2013 TECHNOLOGY TODAY Mobile Devices Everywhere
6/26/ :59 PM
Lync 2013
TECHNOLOGY TODAY
Mobile Devices Everywhere
WiFi / Broadband Is KEY
Skype – Intuitive, Free Video Conferencing
Consumer Expectations Of Communications Technology Are High
Cloud Computing Has Hit The Mainstream – Information Is Accessible Everywhere [SkyDrive, Dropbox]
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. 6/26/ :59 PM
Lync 2013
THE GREAT DIVIDE
Business Communications Isn’t Keeping Pace With Consumer Technology
Consumer Expectations Aren’t Being Work
How Have Things Drifted So Far Behind?
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Lync 2013 A TRUE UC SOLUTION SHOULD…
6/26/ :59 PM
Lync 2013
A TRUE UC SOLUTION SHOULD…
Address All My Communication Needs
Be Intuitive To Use
Connect From Anywhere – Including My Home WiFi
Work On All My Devices
All Me To Connect With All The People In My Life
Support Deployment Options [Cloud / On-Premise / Hybrid]
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Lync 2013 LYNC = THE SOLUTION TO OUR PROBLEM
6/26/ :59 PM
Lync 2013
LYNC = THE SOLUTION TO OUR PROBLEM
Office Apps
Video Conferencing
Audio Conferencing
Telephony
Persistent Chat
Instant Messaging
Web Conferencing
Voice Mail
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. 6/26/ :59 PM
Lync 2013
RECAP
Lync Solves Many Of The Problems Problems Business Communications Systems Face Today
Lync Is One System That Spans Across All Communications Types AND IS INTUITIVE
Lync Aligns With People’s Growing Expectations In The Internet Age – SEAMLESS ACCESS FROM ANYWHERE TO ALL THE PEOPLE I NEED TO COMMUNICATE WITH ACROSS ALL MY DEVICES
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Lync 2013 DEMO Anywhere Access – Connected Over Internet – No VPN
6/26/ :59 PM
Lync 2013
DEMO
Anywhere Access – Connected Over Internet – No VPN
Starting The Conversation With IM / Outlook Integration
Changing The Conversation WHILE PRESERVING CONTEXT
Conferencing For Humans [Drag & Drop]
Gallery View – MultiView HD Video
Scheduling & Online Meeting Join Experience – It’s A One-Click Breeze
Lync Web App
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. 6/26/ :59 PM
Lync 2013
AGENDA
What Are The Problems With Business Communications Today, And How Can We Help Solve Them?
Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI?
What’s New In Lync 2013?
What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?
DEMOS
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. Lync 2013 WHERE’S THE BUSINESS VALUE? – PART I
6/26/ :59 PM
Lync 2013
WHERE’S THE BUSINESS VALUE? – PART I
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Lync 2013 WHERE’S THE BUSINESS VALUE? – PART II 6/26/2018 10:59 PM
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Lync 2013 WHERE’S THE BUSINESS VALUE? – RECAP
6/26/ :59 PM
Lync 2013
WHERE’S THE BUSINESS VALUE? – RECAP
Less Systems > Less Hardware / Software Cost
Less Systems > Less Complexity > Less Admin. Cost
Reduce Conferencing Costs While Allowing EVERYONE To Use Conferencing, Not Just A Select Few
Least Cost Routing [VoIP Click To Call Between Sites]
SIP Trunking – Centralized, DR Support With DID ‘Cloud’
CEBP [Communications Enabled Business Processes] – Stay Tuned… [EXAMPLES: Presence Integration Into SAP, Screen Sharing Into Proprietary CAD Application] LYNC as PLATFORM
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. 6/26/ :59 PM
Lync 2013
AGENDA
What Are The Problems With Business Communications Today, And How Can We Help Solve Them?
Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI?
What’s New In Lync 2013?
What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?
DEMOS
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Lync 2013 WHAT’S NEW? - OVERVIEW
6/26/ :59 PM
Lync 2013
WHAT’S NEW? - OVERVIEW
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Lync 2013 WHAT’S NEW? - MULTIPARTY HD VIDEO
6/26/ :59 PM
Lync 2013
WHAT’S NEW? - MULTIPARTY HD VIDEO
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Lync 2013 WHAT’S NEW? - PRESENTER CONTROLS, MEETING VIEWS
6/26/ :59 PM
Lync 2013
WHAT’S NEW? - PRESENTER CONTROLS, MEETING VIEWS
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Lync 2013 WHAT’S NEW? - MODERN CLIENT, DESIGNED FOR WIN 8
6/26/ :59 PM
Lync 2013
WHAT’S NEW? - MODERN CLIENT, DESIGNED FOR WIN 8
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. Lync 2013 WHAT’S NEW? - MOBILE CLIENTS GALORE!
6/26/ :59 PM
Lync 2013
WHAT’S NEW? - MOBILE CLIENTS GALORE!
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Lync 2013 WHAT’S NEW? – HTML5, JS LYNC WEB APP
6/26/ :59 PM
Lync 2013
WHAT’S NEW? – HTML5, JS LYNC WEB APP
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. Lync 2013 WHAT’S NEW? – LYNC ROOM SYSTEM
6/26/ :59 PM
Lync 2013
WHAT’S NEW? – LYNC ROOM SYSTEM
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. Lync 2013 WHAT’S NEW? – CONTACT CARD 2.0
6/26/ :59 PM
Lync 2013
WHAT’S NEW? – CONTACT CARD 2.0
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Lync 2013 WHAT’S NEW? – ONENOTE SHARE, OFFICE WEB APPS
6/26/ :59 PM
Lync 2013
WHAT’S NEW? – ONENOTE SHARE, OFFICE WEB APPS
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. 254m 40m 300bn ~50% of all Skype-to-Skype minutes include video 25%
6/26/ :59 PM
Lync 2013
WHAT’S NEW? – SKYPE INTEROPERABILITY!
254m
40m
concurrent users
connected users
300bn
minutes of video and voice minutes
~50% of all Skype-to-Skype minutes include video
25%
of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Lync 2013 WHAT’S NEW – SERVER INFRASTRUCTURE
6/26/ :59 PM
Lync 2013
WHAT’S NEW – SERVER INFRASTRUCTURE
New HA Mechanism [WinFabric / SQL Mirroring]
Full Site Resiliency [Pool Pairing]
More Role Collocation [Typical Deployment Is Two Server Now] – Simpler To Support, Patch, Etc.
What’s Old Is New >> Remote PowerShell Management
Have Upgrade / Migration Questions? Find Me After Preso – I’m Happy To Help!
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. 6/26/ :59 PM
Lync 2013
WHAT’S NEW? - RECAP
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30. Lync 2013 DEMO Lync MX Contact Card 2.0
6/26/ :59 PM
Lync 2013
DEMO
Lync MX
Contact Card 2.0
Skype > Lync, Lync > Skype Interoperability
Lync 2013 Mobile Client - SEE US AFTER EVENT FOR HANDS ON DEMO
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

31. 6/26/ :59 PM
Lync 2013
AGENDA
What Are The Problems With Business Communications Today, And How Can We Help Solve Them?
Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI?
What’s New In Lync 2013?
What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?
DEMOS
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. Lync 2013 EXTENSIBILITY & INTEGRATION - OVERVIEW
6/26/ :59 PM
Lync 2013
EXTENSIBILITY & INTEGRATION - OVERVIEW
CEBP [Communications Enabled Business Processes] – Leveraging Lync’s NextGen Communications As Dev. Platform
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER
6/26/ :59 PM
Lync 2013
EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER
inContact - Hosted Contact Center, Dynamics CRM Integration
HIGHLIGHTS:
Lync Enterprise Voice As PBX
Leverage Cloud [Scale Up, Scale Down Easily]
Pull Data From Dynamics CRM
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

34. Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER
6/26/ :59 PM
Lync 2013
EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER
Clarity Connect - Robust Contact Center Routing Engine Built Using Publicly Available Lync API [Unified Communications Managed API]
HIGHLIGHTS:
Skills Based Routing
Support Skype > Contact Center
Support Lync Federation
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

35. Lync 2013 EXTENSIBILITY & INTEGRATION – OUTSIDE THE CONTACT CENTER
6/26/ :59 PM
Lync 2013
EXTENSIBILITY & INTEGRATION – OUTSIDE THE CONTACT CENTER
CRM Enhance – Lightweight Utility Built Using Lync As Platform To Tie Together Lync & Dynamics CRM For Businesses OF ANY SIZE
HIGHLIGHTS:
Eases Job Of Tracking CRM Activities
Provides Insight For Calls Into Your Company
Extremely Cost-Effective
No Server-Side Integration Necessary
Demonstrates Out Of Box Value Of Deploying
MS Platform [Dynamics CRM, Lync]
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

36. Lync 2013 DEMO Setting The Stage – Sales Team Scenario
6/26/ :59 PM
Lync 2013
DEMO
Setting The Stage – Sales Team Scenario
CRM Enhance - Inbound Call
CRM Enhance - Outbound Call
Clarity, inContact- SEE US AFTER EVENT FOR INFO
For more information:
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.