1. UT Houston Patient Flow
Chair Unit
And
MICU Admission Process

2. Triage Level 3

3. Chair Unit
A 6-station chair unit was set up to treat level 3 patients with any complaint deemed amenable to seated care
Unit piloted during the month of September 2008 on Mondays and Tuesdays from 1:00 pm-7:00 pm

4. Results – Mean TAT
970min
596min
323min
239min

5. Other Outcomes
LWBS decreased from 9% to 0% for patients who arrived during the “chair unit” hours of operation.
Patient satisfaction was 98% for those treated in the unit
Potential revenue gain of $23,500 per month or up to $280,000 per year based on decrease in patients leaving without being seen and operation of 3 days per week between the hours of 1:00 and 7:00 PM

6. Largest Variation : Care complete to departure
MICU admissions
Largest Variation : Care complete to departure

7. Overview

8. LBJ Results
UCL=15:43:10
X=11:58:04
LCL=8:13:43

9. MICU Admission Process

10. Results
Mean time from Emergency room care complete to MICU admission decreased by 1.7 hours(31 %)

11. Arrival to Depart - Before Arrival to Depart - After
Results
Baseline
Sept 09- April 10
Arrival to Depart - Before
Arrival to Depart - After
8hr 47 min
7 hrs 12 min
18% reduction

12. Results
A much tighter process