1. KNOWLEDGE MANAGEMENT (KM) Session # 44

2. How Info of Infrastructure Weaknesses can Create Opportunities in Pakistan?
Lack of refrigeration
Ready-to-eat meals that don’t require refrigeration
Lack of or Poor health care
Tele-Health
High noise
Noise-reducing appliances
Transform discarded waste into recycled products or fuel
Poor trash collection
Lack of potable drinking
Water filters and bottled water
Water shortages
Low-water detergents, Waterless razors
Poor highways and road systems
Vehicles designed for these conditions
Lack of resources for travelers
Lack of Education
Organized car rental companies and hotels
E-Learning and Simputers

3. Human Learning Learning occurs in one of three ways:
Learning by Experience—a function of time and talent
Learning by Example: more efficient than learning by experience
Learning by Discovery: Undirected approach in which humans explore a problem area with no advance knowledge of what their object is.

4. Organizational Learning
Continuous Improvement and Organizational Change are difficult to achieve without creating a “Learning Organization” 5 5

5. What is a Learning Organization ?
It is one that works to facilitate the Life-Long Learning and Personal Development of all its workers (Manual or Knowledge) while continually transforming itself to respond to CHANGING Demands and Needs. 5 5

6. Learning Organization
“An organization that is continually expanding its capacity to create its future.”
Survival or Adaptive Learning is good BUT Generative Learning enhances its capacity to create. 5 5

7. (Single Loop Learning)
Knowledge
Change in
Product/Process ?
Description
Judgment / Decision to Redesign
(Double Loop Learning)
Learning
Process
Product
Value
Feedback
(Single Loop Learning)
Market Place / Space

8. What is a Learning Organization ?
Most organizations engage in Single Loop Learning. However,
Learning Organizations use Double Loop Learning! 5 5

9. What is a Learning Organization ?
When error is detected,
it’s corrected in ways that
involve the modification of organization’s Objectives, Policies and Standard Routines.
Ask for new Decision Making! 5 5

10. Zero 1st 2nd 3rd Error Sensing Inputs Result Output Actions
Modify Action
Modify
Thinking
Transform
Underlying Identity,
Purpose, Values
Awareness
Levels of Learning

11. What is a Learning Organization ?
1. TQM’s Management commitment to continuous improvement.
2. Organization’s Culture of Openness
and Risk Taking
3. Boundary less Cross Functional Teams
4. Agree to Disagree with creative and constructive criticism and other functional conflicts.
5. Transformational Leadership
for Shared Vision. 5 5

12. Characteristics of a Learning Organization by Prof. P
Characteristics of a Learning Organization by Prof. P.Senge (Book, “The Fifth Discipline,1990,)
1. People discard their old ways of thinking and the standard routines they use for solving problems
or doing their jobs.
2. Members think of all organizational processes, activities, functions and interactions as a part of system of interrelationships. 5 5

13. Characteristics of a Learning Organization by Prof. P
Characteristics of a Learning Organization by Prof. P.Senge (Book, “The Fifth Discipline,1990,)
3. People openly communicate with each
other (across vertical and horizontal
boundaries) without fear of criticism or punishment
4. There exists a shared vision
which every one agree on.
5. People sublime their personal self-interest
and departmental interests to work
together to achieve the
organization’s shared vision. 5 5

14. Learning Organization’s Model presented by Prof
Learning Organization’s Model presented by Prof. Peter Senge (MIT) may be taken as an Ideal Model BUT ??? 5 5

15. Learning Organization and its Five Learning Disciplines!
1. Personal Mastery
2. Mental Models
3. Shared Vision
4. Team Learning
5. Systems Thinking 5 5

16. Learning Organization
1. Personal Mastery
Organizations learn only through individuals who learn.
Individual learning does not guarantee organizational learning.
BUT without it,
No organizational learning occurs!
P. Mastery means
a special level of P. Proficiency,
P. Competency and P. Skills! 5 5