1. Child Development Center
Needs Assessment &
Performance Improvement Plan
Good Shepherd
Child Development Center
Sarah Peachey and Kelly Gooch

2. Get into 3 groups You’ll be given a scenario
Ice Breaker
Get into 3 groups
You’ll be given a scenario
Put the steps in chronological order to the best of your ability

3. Overview We’ll discuss: Background What is happening
What should be happening
Performance gap
Data collection/analysis
Performance Improvement Plan

4. Background Good Shepherd CDC
Preschool and Childcare Center for ages 6 weeks thru 12 years
Opened September 2009
Programs for infants, toddlers, preschool, junior kindergarten, before/after school, and summer camp
Currently about 125 children enrolled

5. Background Staff/Operation Childcare Center Director: Michele McTague
35-40 employees (substitutes, part-time and full-time teachers)
Open Monday-Friday 6:30AM-6:30PM
Generally 2 teachers/classroom (lead & assistant)
Teacher/child ratios:
Infants/toddlers 1:4
3 year olds 1:8
2 year olds 1:5
4/5 year olds 1:10
Older 2’s 1:6
School age 1:12

6. What’s Happening New Employee Education- Manual
New employees are given employee manual
Most employees have read manual
Most employees own or have access to manual
Employee manual is missing some components

7. What’s Happening New Employee Education- Orientation
Consists of reading manual, receiving tour and observing
current teachers
Many employees have reported that they have not received any orientation training
Substitute teachers do not receive orientation training at all

8. What’s Happening Current Employee Education- Continued Learning
Rare and irregular training programs (generally when there is an issue to be addressed)
Staff meetings held on as-needed basis
Some meetings specific to class age
Will begin having monthly meetings in Sept.
Staff wants to be trained on various topics

9. What should be happening
New Employee
Education- Manual
All employees should read
and own/have access to the manual
Manual should be thorough and serve as a reference that employees can refer back to

10. What should be happening
New Employee
Education- Orientation
Employees should have some type of orientation training with evaluation included

11. What should be happening
Current Employee Education- Continued Learning
Meetings that include all staff members
Regular training programs to encourage continued learning

12. What approach is used? Identified Performance Gap
Lack of orientation training (leads to lack of knowledge of policies and what to do in certain circumstances)
Incomplete employee manual
Lack of regular training programs

13. Where does the data come from?
Data Collection
Employee surveys
Director interview
Organization documents
Experience as employee

14. What was found? Findings and Analysis
Most employees have worked at GS for 1-3 years
Most employees are full-time teachers
Most employees work with 2’s and 3’s
Most have read the employee manual
Most have access to or own the employee manual
Most received minimal training from GS upon hire- many had prior experience in education
Most are certified in CPR and First Aid
Many received CPR and First Aid training at GS or other child care centers
Most would like to learn more about learning theories and teaching strategies, many would like to learn more about GS classroom policies and how to work with different age groups
Employees would like better orientation training, more meetings, and instruction on behavior management

15. So What? Filling the Gap Updates to manual
Development of orientation training
Development of periodic training sessions

16. So What? Outline Manual updates Orientation training program
Include what’s missing
Manual distributed to each new hire
Agree signed by new hire verifying that they read manual
Orientation training program
Develop PowerPoint for each new hire to view on GS computer
Give all new employees tour of facility following PowerPoint
Distribute assessment for employees to take by hand following PP and tour- must pass by 80% or repeat process
Periodical training programs
Develop outline for periodic training programs based off of the interests/concerns of employees

17. Overview Recap Background What is happening What should be happening
Performance gap
Data collection/analysis
Performance Improvement Plan

18. Questions?
Thank you!