1. Scottish Social Housing Charter
Charter Review 2016

2. What the review covered
Its impact - Is it delivering improved outcomes for tenants and other customers?
How it is reported on
The Charter outcomes and standards – do they need to be changed or anything added?

3. Consultation process Charter events Involving all (TIS/TPAS)
12 events - over 400 attended
Involving all (TIS/TPAS)
Learning or support needs, young people, Gypsy/Travellers, Homeless applicants, sheltered housing, tenants with disabilities , BME tenants, rural tenants
Formal consultation
106 responses – 69% organisations (30% tenants and resident groups and their representative bodies, 26% RSLs their representative bodies and local authorities), 31% individuals

4. Headlines - Impact
Two thirds consider the quality of landlord services has improved because of the charter
Six key ways in which the charter has improved services;
Better communication
Landlords more accountable
Great focus on tenant priorities
Encouragement of tenant – led scrutiny
Enabling landlords to plan their services better
General quality improvements

5. Headlines – reporting
Just over half thought the way the charter is reported on helped them to judge whether landlords are meeting the charter outcomes and standards
About a third don’t think it does, the remainder having mixed views
Concerns over validity of the data
Lack of contextual information
SHRs indicators

6. Headlines -outcomes & standards
Quality of housing
Estate management, antisocial behaviour, neighbour nuisance and tenancy disputes
Participation
Gypsies/Travellers
Rents and Service Charges
All the rest, two thirds or higher responded they should remain unchanged

7. Key messages The quality of landlord services is improving
Providing more opportunities to get involved
Some issues with reporting – though provides trend information and benchmarking
Outcomes and standards should remain largely the same
To alter the charter substantially would reduce the positive impacts it has made
Could do more to make tenants aware of the charter

8. Timetable Final analysis report published end of October
SHR evidence paper to be published
Publish Involving All Report & Event feedback
Consult stakeholder group on proposed changes
Parliamentary scrutiny and approval (early 2017)
New Charter April 2017