1. ECOLNET Training Approach
Project Nr: LLP GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
ECOLNET Training Approach
Dr. K.A. Velander
School of Life, Sport and Social Sciences
Edinburgh Napier University, Edinburgh, Scotland

2. Project Nr: 143418-LLP-12008-1-GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
The Study
What do Accommodation Providers and Tourists think of Ecolabelling Schemes? *
Questionnaire and/or interview survey carried out in the Cairngorm National Park, Scotland, June and July 2011
100 tourists and 10 accommodation providers surveyed (another survey is planned for January to March)
* Study carried out by Steffanie Stewart, MSc Edinburgh Napier University

3. Visitors would be willing to pay more for accredited accommodation
Project Nr: LLP GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
Visitors would be willing to pay more for accredited accommodation

4. Project Nr: 143418-LLP-12008-1-GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
Achieving accreditation will increase visitor numbers for accommodation providers

5. Project Nr: 143418-LLP-12008-1-GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
Accommodation providers that have achieved the standards will offer a higher quality of service than those that have not met the standards

6. Project Nr: 143418-LLP-12008-1-GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
It is important that organisations (including accommodation providers) try to achieve environmental standards

7. There should be a minimum standard that all eco-labels must
Project Nr: LLP GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
There should be a minimum standard that all eco-labels must

8. What the visitors say about Ecolabels
Project Nr: LLP GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
What the visitors say about Ecolabels

9. What the visitors say about Ecolabels
Project Nr: LLP GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
What the visitors say about Ecolabels

10. Project Nr: 143418-LLP-12008-1-GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
Learning Material for EETLS
Training Packages based around four five topics
Establishing your business (e.g. Business plans, ethics, legal requirements, etc.)
Managing your business (e.g. Human Resource Management, marketing, involving local communities, etc.)
Servicing your clients (Meeting customer demands, guiding and interpreting, customer feedback, etc.)
Sustainable business practice (e.g. Social and environmental impacts, environmental legislation, servicing your business, etc.)
Training for Evaluators (e.g. Assessing best practice, auditing, etc.),

11. Introduction to Training Package Individual Learning Portfolio
Project Nr: LLP GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
Introduction to Training Package
(250 words maximum)
Table of Contents
Basics – Background to topic, the main written text as provided by ECOLNET with appropriate references cited in text; Additional web sites which offer specific training will be listed
Case Studies – as per the ECOLNET network, although may need some additional specific examples for some topics
Exercises – using a variety of methods which will also be used in the assessing competency section (e.g. evidence such as a business plan or document file; matching exercises (e.g. link activity to impact to mitigation); multiple choice review questions (self evaluated); fill in the blank; exercises such as SWOT analysis, bench marking, lesson drawing, process flow charts (e.g. for impacts))
References – General references including texts, web sites, other material available via Ecodestinet
Indicators – Examples of relevant materials, self test; Link to the Learning record of the participant
Links to other relevant training package topics – although overlap will be kept to a minimum, many of the topics are inter-related and will be given in this section
Individual Learning Portfolio

12. Individual Learning Portfolio
Project Nr: LLP GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
Customer surveys and Feedback – finding out what your customers think about your business
Table of Contents
Why is it important ?
How do I acquire it?
How do I address any issues?
How do I build upon my strengths?
Where can I find further information?
Basics – e.g. How do I acquire it?
Feedback can be as immediate as a few words from a parting client or guest, some short sentences on a comments notepad or can involve a more detailed questionnaire. Additional material will include how to write a questionnaire, simple analysis, ways of addressing comments.
Case Studies
Exercises – Write a simple questionnaire, and design a feedback strategy for your business
References – General references including texts, web sites, other material available via Ecodestinet
Indicators – as above
Links to other relevant training package topics
Individual Learning Portfolio

13. Thank you Dr. K.A. Velander School of Life, Sport and Social Sciences
Project Nr: LLP GR-KA3-KA3NW
With the support of the Lifelong Learning Programme, Key Activity 3, ICT of the European Union
Thank you
Dr. K.A. Velander
School of Life, Sport and Social Sciences
Edinburgh Napier University, Edinburgh, Scotland