1. Basics of total quality management systems
Chapter 1 Introduction
Basics of total quality management systems

2. Total Quality Management System
Total: made up of the whole
Space: every organization
Space: everyone in any organization
Time: continuous improvement
Quality: Customer Focus
Management: handling, controlling, directing and leading
System: complete mechanisms (subsystems), procedures and processes

3. Basic Approaches Committed management Customer-focus Entire work force
Continuous improvement culture
Partners with supplier system
Performance measurement and feedback.

4. Guiding principles for total quality management.
Deming’s Philosophy
Guiding principles for total quality management.