1. Cisco 400-351 - CCIE Wireless (v3.1) Braindumps
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2. Cisco 400-351 - CCIE Wireless (v3.1) Braindumps
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3. QUESTION 1
How many RTP streams exist on the network when a Cisco Unified Contact Center Express agent is engaged in a call that is being silently monitored and
recorded?
A. 3
B. 4
C. 5
D. 6
E. 8
Correct Answer: D

4. QUESTION 2
Which mechanism enables the Cisco Unified CCX Cisco Agent Desktop application to obtain a copy of the RTP packet stream directly from a supported IP phone?
A. SPAN port monitoring
B. desktop monitoring
C. remote SPAN monitoring
D. reflector port monitoring
E. ESPAN monitoring
Correct Answer: B

5. QUESTION 3
Which statement describes DTMF processing on Cisco Unified Contact Center Express with supported SIP-based agent IP phones that are registered to Cisco
Unified Communications Manager?
A. Cisco Unified CCX receives the DTMF digits via SIP NOTIFY messages.
B. Cisco Unified CCX receives the DTMF digits in the RTP payload based on RFC 2833.
C. Cisco Unified CCX receives the DTMF digits via JTAPI messages.
D. Cisco Unified CCX receives the DTMF digits via SIP INFO messages.
E. Cisco Unified CCX receives the DTMF digits as part of the audio encoding in the RTP stream.
Correct Answer: C

6. QUESTION 4
Which two statements describe the remote supervisory monitoring feature in Cisco Unified Contact Center Express? (Choose two.)
A. It is supported on Cisco Unified CCX Enhanced and Premium editions.
B. It does not require a Cisco Supervisor Desktop or any data network connectivity.
C. Agents are aware that they are being silently monitored.
D. Calls can be silently monitored from a PSTN phone.
E. It supports G.711 and G.729 codec's.
F. It works with SPAN port monitoring only.
Correct Answer: BD

7. QUESTION 5
Which two guidelines are recommended when configuring agent phones for Cisco Unified CCX agents? (Choose two.)
A. In the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to 2.
B. In the Multiple Call/Call Waiting Settings section, set the Busy Trigger value to 2.
C. The Unified CCX extension for the agent must be listed within the top four extensions on the device profile.
D. In the Multiple Call/Call Waiting Settings section, set the Maximum Number of Calls to at least 3.
E. Always enable SRTP when configuring an agent phone.
Correct Answer: AC

8. QUESTION 6
Refer to the exhibit. Assume that all shown agents are available to take a call. Which agent will receive the call when a select resource step is triggered in the script for the Customer Service CSQ?187
A. s1dispatch-PA
B. s1dispatch-OH
C. the agent that has been idle the longest
D. the agent with the shortest handled time
Correct Answer: A

9. QUESTION 7
Which protocol is used by presence-enabled users in Cisco IM and Presence to control phones that are registered to Cisco Unified Communications Manager?
A. AXL/SOAP
B. CTI/QBE
C. SIP/SIMPLE
D. LDAP
E. XMPP
Correct Answer: B

10. QUESTION 8
802.11k and k-enabled client devices send a request for a list of neighbor APs (a neighbor list) from the APs they are currently associated with. What is this management frame also
known as?
A. association response
B. association packet
C. beacon frame
D. action packet
Correct Answer: D

11. QUESTION 9
Which protocol does the Cisco Jabber client use, in conjunction with Cisco IM and Presence, to deliver enterprise-class instant messaging services?
A. SIP
B. CTI/QBE
C. XMPP
D. IRC
E. ICQ
Correct Answer: C

12. QUESTION 10
Which protocol that is used between Cisco IM and Presence and Cisco Unified Communications Manager is responsible for the exchange of phone state presence information?
A. AXL/SOAP
B. CTI/QBE
C. SIP/SIMPLE
D. LDAP
E. XMPP
Correct Answer: C