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LESSON 3 Quality Assurance Development
15November2013 Lesson 3: Quality Assurance Development
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Lesson Introduction Given the Quality Assurance (QA) curriculum requirements, the student will be able to identify qualifications and certifications necessary to perform Quality Assurance Specialist (QAS) duties.
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Lesson Objectives Upon completion of this lesson, you should be able to: Identify QA core training requirements. Identify the QAS competency assessment process. Identify QAS actions to support First Line Supervisor (FLS) in the competency assessment process. Identify key areas of the Talent Management System (TMS) eTool. Identify QAS qualifications for accepting products/services on behalf of the U.S. Government. Lesson 4: Safety Stock
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Lesson Topics This lesson will cover the following topics:
QA core training requirements QAS Competency Assessment process TMS key areas Acceptance requirements
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WIIFM? This lesson will:
Help you understand the importance of core training in your career development Show you how the competency assessment helps direct your training Demonstrate key areas in the TMS that will help you track your training requirements Discuss the requirements you need to accept products and/or services on behalf of the Government
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Policy Department of Defense (DoD) Directive , Defense Acquisition, Technology, and Logistics (AT&L) Workforce Education, Training, and Career Development Program Outlines responsibilities for an education, training, and career development program for DoD AT&L Workforce. Primary objective is to create a professional, agile, and motivated workforce that supplies timely, affordable capabilities to the warfighter.
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QA Core Training Requirements
Lesson Topics: QA Core Training Requirements QAS Competency Assessments TMS Key Areas Acceptance Requirements
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Topic 1: QA Core Training Requirements
QA training requirements include: Defense Acquisition Workforce Improvement Act (DAWIA) Level II certification DCMA Skill Sets Core/Core Plus courses On-the-Job Training (OJT) Continuous Learning (CL) Electronic Individual Development Plan (eIDP)
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DAWIA Requirements DAWIA Level II certification via Defense Acquisition University (DAU) training is a condition of employment Current DAU courses for DAWIA certification: Production, Quality, and Manufacturing (PQM) career field for QA personnel Engineering (formerly Systems, Planning, Research, Development, and Engineering) career field for Quality Assurance Engineer (QAE) personnel
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DCMA Requirements Skill Sets QA System Skills Technical Skills
Overarching skill set Required for all QA personnel Not prerequisite for Technical Skill Set Technical Skills Not required for all QA personnel Based on job assignment
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Skill Set Matrix QA Systems Aircraft Structures and Systems
Aircraft Powerplants Ammunition Chemicals Clothing and Textiles Electronics/Electrical International Materials* Mechanical National Aeronautics and Space Administration (NASA)** Navy Special Emphasis Programs (NSEP) Vehicles Non-Destructive Testing (Non-NSEP)** Packaging Service Contract * Skill set certification not required as all courses are Core Plus ** Workforce Development does not issue certificates
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FLS Determines Core Plus Applicability
Core and Core Plus Core Personnel must be proficient in all Core competencies for QA Systems and applicable Technical Skill Sets Core Plus Personnel must be proficient in Core Plus competencies in applicable Skill Sets, if required by job assignment FLS Determines Core Plus Applicability
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Course Catalogs – QA Systems
EXAMPLE
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Course Catalogs – Technical
EXAMPLE
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On-the-Job Training (OJT)
OJT provider must possess competency If determined a competency can be satisfied through OJT: Establish a program Complete the OJT program Document the OJT competency
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OJT True Experience OJT Parachute Inspection Training
Denise Schumacher, HQ Staff QA Specialist, DCMA QAC
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OJT Documentation OJT documentation must include: Employee name
Person conducting OJT Specific competency(s) identified Start/Completion dates Employee initials completed competency(s) Person validating OJT signs off on completed competency(s)
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New Skills Identified Employee/FLS identify need for new skills training What competencies (knowledge, skills, and abilities) are needed? Is there a source for the needed training?
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New Skills Training Requirements
FLS contacts Region Point of Contact (POC) DCMA QA Directorate, Resource Management Division who: Develop competencies and learning map Provide competencies and learning map, and recommended training source to Workforce Development (WD) DCMA-Q Training Coordinator Region POC FLS
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Continuous Learning (CL) – Agency
Continuous Learning Point (CLP) requirement: 80 CLPs every 2 years, goal of 40 CLPs per Fiscal Year (FY) Agency compliance data reported annually to AT&L CL website accessed through DAU virtual campus,
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CL – Professional Certifications from American Society for Quality (ASQ) Certification training points count toward CLPs Started in FY11 with QA field nominees for Certified Quality Technician (CQT) program Must pass certification exam and receive professional credentials DCMA supports certifications which are a mark of professionalism throughout industry
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Electronic Individual Development Plan (eIDP)
eIDP used to request, document, and track formal training Must justify and properly prioritize courses (QA Development, para ) FLS final approval authority on requested courses eIDP data used to: Forecast and develop training requirements Plan the annual training budget Develop training schedules OJT Event Local Training
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Local Training May satisfy competency requirements
Managed at the Contract Management Office (CMO) level Part of CMO budget Be aware of local training Must be documented
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Bottom Line on Training
Ensure training is comprehensive and ample to accomplish QA activities specific to job assignment If not completely confident in a skill set, consult with the FLS to determine method(s) to increase competency, training, and experience Approach FLS, or higher authority, for training necessary to perform current QA activities
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QAS COMPETENCY ASSESSMENTS
Lesson Topics: QA Core Training Requirements QAS Competency Assessments TMS Key Areas Acceptance Requirements
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Topic 2: QAS Competency Assessments
Competency assessment purpose and process QAS support to FLS Qar, Joe Supervisor, Fred L.
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Competency Assessment
Assesses current/satisfied competencies held by QAS due to: Prior job/experience OJT Not applicable for NASA, NDT, or NSEP competencies Formal course completion Assesses unsatisfied competencies applicable to current job assignment Performed initially, then annually at a minimum or upon transfer to a new FLS/job assignment Assessment results identify training needs
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Competency Assessment Process
FLS and QAS meet to determine fulfilled and unfulfilled competencies All Core courses required Determine applicable Core Plus courses Determine how competency gaps will be satisfied Document QAS training requirements
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QAS Support to FLS Provide FLS documentation to prove skills and knowledge for competencies Review TMS to check accomplished skills and knowledge for competencies
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Competency Assessment Documentation
Develop/Adjust eIDP to reflect training requirements Talent Management System (TMS) Documents Training, Competence Measurement, and Certification Provides visibility, rollup capability, and reports Allows competency assessments to transfer with employee
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TMS KEY AREAS Lesson Topics: QA Core Training Requirements
QAS Competency Assessments TMS Key Areas Acceptance Requirements
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TMS = Talent Management System
TMS provides DCMA with an enterprise wide system that: Reduces administrative burden of identifying, scheduling & monitoring employee training and certification Serves as a single point of entry/tracking for all Agency training and certifications Incorporates employee competency assessment as well as compliance with policy Provides robust data reporting capabilities Is agile enough to readily accommodate new requirements
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Concept of Operations Current State: Data Silos
IWAM Future State: Centralized Data Management Continuous Improvement AWQI DCAT FLSR Moodle TCAT Compliance Training Policy Competency Assessment CTMS Training Feedback DAU Budget Reports Planning FMTS DCPDS Skillsoft
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TMS System Roles
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Talent Management System (TMS) Training Plans
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TMS Solution State Position/Billet Planning Budgeting Reports Person
Policy Execute DoD Mission Position/Billet Planning Budgeting Reports Person Training Competency
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TMS Training? TMS = Talent Management System
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ACCEPTANCE REQUIREMENTS
Lesson Topics: QA Core Training Requirements QAS Competency Assessments TMS Key Areas Acceptance Requirements
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Topic 4: Acceptance Requirements
Certification process Product/services acceptance QA stamps
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Certification Process
FLS is the authority for certification determination FLS issues NASA certification card FLS requests certifications through CMO Training Coordinator to Human Capital – WD Division via “No questions asked” policy Flexible and streamlined
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Products/Services Acceptance
Required certifications Working toward DAWIA Level I QA Systems and applicable Technical Skill Sets, in Core and applicable Core Plus competencies NASA and NDT, as applicable QAS must be working in Technical Skill Set Certified personnel can accept products/services after required surveillance performance by a qualified individual
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QA Stamp Issuance Surveillance approval stamps [partial (circle) or complete (square)] issued to qualified personnel FLS assigns surveillance stamps; stamps issued by stamp custodian Partial surveillance accomplished Complete surveillance accomplished Stamps approve applicable product surveillance activities, NOT the product.
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Summary Having completed this lesson, you should now be aware of:
QAS training requirements DAWIA Core and applicable Core Plus competencies Further training, i.e., OJT and CL Competency assessment identifies individual competencies and necessary training TMS documents competency assessment summary and tracks QAS training progress Lesson 4: Safety Stock
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Summary (cont.) Having completed this lesson, you should now be aware of: QAS requirements to accept products and/or services Working toward DAWIA Level I QA Systems and applicable Technical Skill Sets Currently working in Technical Skill Set Lesson 4: Safety Stock
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Questions
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Review Question 1 What are the minimum training requirements for all QASs? QA Systems and applicable Technical Core competencies Applicable Technical Core competencies and DAWIA Level I DAWIA Level II, QA Systems and applicable Technical Core competencies QA Systems, Core Plus, and applicable Technical Core Plus competencies
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Review Question 2 What is the purpose of the Competency Assessment?
Fulfill competencies for current job assignment Identify competencies and unsatisfied competencies for a QAS in his/her current job assignment Locate On-the-Job Training opportunities to fulfill competencies Identify new competencies within the current job assignment for a QAS
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Review Question 3 What could a QAS do to support his/her FLS during the Competency Assessment? Provide a POC for his/her supervisor at a previous job Summarize his/her current job assignment activities Input required training options in his/her TCAT file Provide documentation, such as a course outline, proving a competency has been fulfilled
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Review Question 5 To accept products/services on behalf of the Government, a QAS must be certified in QA Systems and Technical Skill Core competencies and what else? DAWIA Level II and QA Systems Core Plus competencies Applicable Core Plus competencies and OJT for current job assignment Applicable Core Plus competencies and working toward DAWIA Level I in PQM Professional certifications and OJT in applicable Technical Skill competencies
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Exercise: QAS Certification and Training
Students work individually QAS has the following: DAWIA Level I certification QA Systems Core and Core Plus competencies Mechanical Core competency (QA Training Course Catalog, Mechanical tab) QAS is assigned to a contract with: Shipboard ALRE CSI requirements Inspection/Acceptance at source Time: 5 minutes What must the QAS do to ensure he/she can accomplish assigned QA activities? Lesson 4: Safety Stock
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