1. LiA 2016 PASS IT ON AGILE WORKING
A new way of working, creating ambition, raising the bar

2. Who we are
Saffron Lane Area
7 HVs
Caseload of 1140 Children

3. Who we are High Secure Portacabin Next Door to Saffron Sure Start
Difficult patch

4. What were we after as a team?
Wanted help to transform way we work
Support in changing way we work
Wanted to share barriers and issues and see if technology could resolve
There was a deal to be had here, we needed to be trusted to work in a different way bringing:-
Benefits to the Wellbeing of the Team.
Benefits to the Service Users
Benefits to the Trust
Let’s see what happened!

5. Weekly Progress Meeting with HIS staff.

6. To describe issues and discuss solutions.

7. Supporting Technology – All staff given Smartphone and VPN.
HIS-VPN-2

8. Supporting Apps – WiFi on the go.

9. Supporting Apps – Appointments on the go.

10. Supporting Apps – not needing to be in office to answer phone.

11. System Change – SystmOne Print and Post Task Group

12. System Change – WhatsApp & ePay

13. System Change – Other Third party Apps
Baby Check
Infant Sleep
Hollie Guard
Meals on Heels
Baby Buddie

14. How things have changed – Team Impact

15. How things have changed – Team Impact
More in touch/responsive - s on the go.
WhatsApp - mutual support whilst on the move.  Used for short notice re-arrangement issues.
The team now choose to attend their base rather than have to attend their base to work.
Better commute, starting early from home, then going to first visit.
All round feeling of less stressed and more relaxed
Arriving in a better state for work with Service User  
Work life blend allowing for some personal  time during the day and work time during the early morning and evening.

16. How things have changed – Team Impact
More on top of job, as all the peripheral activities to do with admin, reading, reviewing are now being done in a timely manner – now have time to do.
Admin duties that were performed locally can now be tasked to BPP to be picked up remotely, having a print and post support service.
The Duty HV take no longer has to be made to stay at the office, they can partake in visits and/or work from home.
Less pressure on office accommodation.
Can work pretty much anywhere now.

17. How things have changed – Service Users

18. How things have changed – Service Users
More responsive HVs, using preferred method of communication which seems to be SMS.
Ability to share on-line resource there and then with Service Users in home.
Letters that used to take two weeks to arrive now take 1-2 days by using BPP Admin and S1 task group.
HVs feeling less rushed allowing for small amounts of extra time to be spent with Service User.
More direct access to HVs via Mobiles.
Service Users don’t leave messages on answerphone, ring mobile.

19. How things have changed – For LPT

20. How things have changed

21. How things have changed – For LPT
Increase in the number of appointments and length of face to face time. 4 to 5 and 20 mins a day.
Better record keeping and reviewing information.
Perceived improvement in safety.
More empowered and motivated in their work.
More committed and productive workforce.
Carers leave has been deflected by having flexibility.
Access base for a specific purpose or task, equipment.
Sets an repeatable model that could be implemented elsewhere within LPT Community Teams.
Staff are actively looking at other WiFi bases as drop in centres – more in touch or cross agency working.

22. What to Pass on Trust the Team Work out the deal to be had
Listen to the team – they will know what needs to change
Intensive Support for 100 Days
Small steps each week, implement and see what changes next week
Feedback Results to Team each week and adjust if needed.
Let team feel empowered to change things, take things away and tackle issue immediately before next week.
Pull in specialised resource to support and don’t take no for an answer – negotiate and convince.
Dedicated support outside of usual line management
Small budget for Sundry items
Don’t forget to Trust the Team – they will repay you!