1. Tech Support:
Your Best Friend

2. Learning Outcomes
How to increase efficiency by enhancing electronic processes.
How these initiatives impacted productivity and provided easier access to services for students and faculty.
Strategies to communicate processes across campus community.
AACRAO Technology & Transfer Conference 2017

3. Why? Increase Productivity Decrease Processing Time Track Data
Establish Better Working Relationships with Academic Areas
Department Chairs
Deans Office
University Advising Council
AACRAO Technology & Transfer Conference 2017

4. Timeline 2010 Office of Transfer Articulation
1 Director, 2 Credit Evaluators
Distance Education Credit Evaluator & Jump Start Coordinator
Jump Start Coordinator, permanent
Office of Transfer Services
Transition Advisor, Associate Director, Administration Assistant
AACRAO Technology & Transfer Conference 2017

5. Organizational Chart
AACRAO Technology & Transfer Conference 2017

6. Responsibilities Customer Service Evaluate Credit
Maintain Equivalency Guide
Visiting Course Requests
Petitioning for Credit
AACRAO Technology & Transfer Conference 2017

7. How it happened Identify need to improve office efficiencies
Record recommendations/issues
Wish list for improvements
Get your IT team involved!
IT unit assigned to Enrollment Management
Develop relationships
Share process
AACRAO Technology & Transfer Conference 2017

8. Technology Improvements
Visiting Coursework
Petition for Credit
Equivalency Guide
AACRAO Technology & Transfer Conference 2017

9. Visiting Coursework: Before
Challenges
No institutional policy for the process
No clear process for routing requests to Dean’s office for approval
Students had no guarantee that credit would be applicable to degree program
Students had to complete hard copy form and submit to office (fax, , in person)
Inability to track requests
AACRAO Technology & Transfer Conference 2017

10. AACRAO Technology & Transfer Conference 2017

11. Visiting Coursework: Now
Allows students to request a course via their student account
Electronically routes request to Dean’s office for review
Notifies student via once decision has been made
s for approved courses also include Transient Approval Form
Reporting capabilities
AACRAO Technology & Transfer Conference 2017

12. AACRAO Technology & Transfer Conference 2017

13. Visiting Coursework Results: Process developed for Visiting Coursework
Supported Academic Policy
Efficiency
Provided for consistency
AACRAO Technology & Transfer Conference 2017

14. Petition for Credit Then
Challenges
Hard copy through intercampus mail requiring signature of Department Chair
No efficient tracking mechanism
Manual/paper driven
Individual s sent to each student
AACRAO Technology & Transfer Conference 2017

15. Petition for Credit Now
Course is pulled from Banner student credit evaluation to electronic form that allow Department Chair to enter decision
Sends notifications to students
Report of all requests/decisions for tracking purposes
Future enhancement – allow students to submit information electronically
AACRAO Technology & Transfer Conference 2017

16. Petition for Credit Now
Results
Electronic decision making minimizes paper
View decisions without accessing imaged document
Report of all request/decisions for tracking purposes
Future enhancement – allow students to submit information electronically
AACRAO Technology & Transfer Conference 2017

17. Equivalency Guide Goals
Wanted the ability for students to see how courses met General Education requirements
Search capability needed to be enhanced
Allow student to build preliminary evaluation
AACRAO Technology & Transfer Conference 2017

18. Equivalency Guide Results:
Variable search that allows student to search by Appalachian course or course from their home institution
Hover capability that shows any attributes that reflect General Education requirements
Students can now build a preliminary evaluation from the guide
AACRAO Technology & Transfer Conference 2017

19. Questions?
AACRAO Technology & Transfer Conference 2017

20. Contact Information
Selena Dollar Jenna Reed
Office of Transfer Services